Retail Customer Service Representative

lt;div class=quot;trix-contentquot;gt; lt;divgt;lt;stronggt;Retail Customer Service Representative - Benefit and Perkslt;/stronggt;lt;/divgt;lt;ulgt; lt;ligt;Competitive Compensation lt;/ligt; lt;ligt;Flexible Scheduling lt;/ligt; lt;ligt;Hard work, collaboration, humanity, fun, and laughter lt;/ligt; lt;ligt;Career path development lt;/ligt; lt;/ulgt;lt;divgt; lt;/divgt;lt;divgt;A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.lt;/divgt;lt;divgt; lt;/divgt;lt;divgt;lt;stronggt;The Ideal Retail Customer Service Representative Candidate Will Have:lt;/stronggt;lt;/divgt;lt;ulgt; lt;ligt;Previous customer service or sales experience in a retail environmentlt;/ligt; lt;ligt;Exceptional customer service skillslt;/ligt; lt;ligt;Ability to translate customer requirements into final products or serviceslt;/ligt; lt;ligt;Assist in handling customer complaints and problems in a professional mannerlt;/ligt; lt;ligt;Multitasking – must have the ability to simultaneously process multiple taskslt;/ligt; lt;ligt;Effective verbal and written communication skillslt;/ligt; lt;ligt;Strong attention to detaillt;/ligt; lt;ligt;Outstanding time management and organizational skillslt;/ligt; lt;ligt;A high school diploma or equivalent requiredlt;/ligt; lt;ligt;Valid driver’s license requiredlt;/ligt; lt;ligt;Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and softwarelt;/ligt; lt;ligt;Ability to work flexible hourslt;/ligt; lt;ligt;Some supervisory skills preferredlt;/ligt; lt;ligt;Notary Public certification may be requiredlt;/ligt; lt;/ulgt;lt;divgt; lt;/divgt;lt;divgt; lt;stronggt;Retail Customer Service Representative - Daily Tasks:lt;/stronggt; lt;/divgt;lt;ulgt; lt;ligt;Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise ownerlt;/ligt; lt;ligt;Assists customers with their product and service need in person, through email, and by phone lt;/ligt; lt;ligt;Processes customer sales through the point-of-sale systemlt;/ligt; lt;ligt;Up-sells, cross-sells, and actively participates in marketing and promotional initiativeslt;/ligt; lt;ligt;Opens and closes the center, cash register, and other center systemslt;/ligt; lt;ligt;Assists management in maintaining, ordering, and stocking inventorylt;/ligt; lt;ligt;Maintains the center consistent with established standardslt;/ligt; lt;ligt;Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store stafflt;/ligt; lt;ligt;Sorts and deposits mail in private mailboxeslt;/ligt; lt;ligt;Captures, complete tasks, and organizes Virtual Maillt;/ligt; lt;/ulgt;lt;divgt; lt;/divgt;lt;divgt; lt;stronggt;Retail Customer Service Representative -lt;/stronggt; lt;stronggt; Role Requirements:lt;/stronggt; lt;/divgt;lt;ulgt; lt;ligt;Must be able to stand behind a sales counter for extended periods of timelt;/ligt; lt;ligt;Must be able to lift at least 50 poundslt;/ligt; lt;ligt;Must be able to communicate clearly with customers by email, by phone, and in-personlt;/ligt; lt;ligt;May be required to operate a motor vehiclelt;/ligt; lt;ligt;Must perform all duties in a safe and efficient mannerlt;/ligt; lt;/ulgt;lt;divgt; lt;/divgt;lt;divgt;lt;stronggt;Company Overviewlt;/stronggt;lt;/divgt;lt;divgt;Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.lt;/divgt;lt;divgt;PostNet has nearly 700 locations across North America, Central America, South America, and Africa. lt;/divgt;lt;divgt;At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities. lt;brgt;lt;brgt;Apply today!lt;/divgt; lt;/divgt;