Guest Service - Lead

h2About the Department/h2pUnder the supervision of the Recreation Supervisor, the Guest Service Lead position includes the following duties:brul style="margin-bottom: 3pt"li style="margin: 0; text-align: justify"Assists the Recreation Supervisor in the daily operations of the aquatics facilities /lili style="margin: 0; text-align: justify"Provides direct monitoring of Concession/Office Crew, and the quality of service being provided/lili style="margin: 0; text-align: justify"Independently responsible for desk, customer service, membership processing and concession operations at the aquatics site/lili style="margin: 0; text-align: justify"Ensures exceptional safety standards are maintained/lili style="margin: 0; text-align: justify"Reports to the Recreation Supervisor/lili style="margin: 0; text-align: justify"Guest Services Lead staff are required to be available the first week of May for training and pool set-up.  The pools are open mid-May through Labor Day weekend.  The Guest Service Lead-Aquatics staff are expected to be available throughout the entire season unless otherwise noted at hiring/li/ul/ph2Position Duties/h2pul style="margin-bottom: 3pt; margin-top: 0"li style="margin: 0; text-align: justify"Leads with onsite supervision and communication; assists with scheduling, training and evaluating employees/lili style="margin: 0; text-align: justify"Serves as the main point of contact for guests while onsite at aquatics facilities, processing memberships, answering phones, selling gate admissions, preparing accurate deposits, and monitoring contractors/lili style="margin: 0; text-align: justify"Leads and maintains the promotion of excellent customer service standards at all levels of operations/lili style="margin: 0; text-align: justify"Implements and enforces the emergency action plans and facility safety policies/lili style="margin: 0; text-align: justify"Establishes and maintains effective working relationships with employees, supervisors, other agencies and the public/lili style="margin: 0; text-align: justify"Maintains the inventory of supplies and equipment in connection with the operation of the pool; assists Recreation Supervisor and co-workers in duties necessary for the proper upkeep and maintenance of the pool and pool grounds/lili style="margin: 0; text-align: justify"Maintains all necessary documentation for business, operations, program and staffing under the direction of the Recreation Supervisor/lili style="margin: 0; text-align: justify"Maintains proper pool staff certification requirements/lili style="margin: 0; text-align: justify"Provides program leadership through staff to organize, conduct and expand all programs including, but not limited to, the swim team, dive team, swim lessons and special events/lili style="margin: 0; text-align: justify"Regular, predictable, and punctual attendance is required/li/ul/ph2Minimum Qualifications/h2pp style="margin: 0; text-align: justify"Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job. A typical way to qualify is a High School Diploma or equivalent required and One year of progressively responsible experience at a pool facility is preferred/pbrstronguLicensure or Certification Requirements/u/strongbrul style="margin-bottom: 3pt"liCurrent American Red Cross CPR/AED for the Professional Rescuer, First Aid, and Administering Emergency Oxygen certificate required./liliCurrent American Red Cross Lifeguard, or a nationally recognized equivalent, certificate, preferred./liliCurrent ServSafe Food Handler Certification or ability to obtain before employment is required. /li/ulstronguOther/u/strongbrul style="margin-bottom: 3pt"liMinimum 18 years of age/li/ulbr/ph2Other Qualifications/h2pul style="margin-bottom: 3pt"li style="margin: 0; text-align: justify"Evaluates the effectiveness of programs and services and makes recommendations on the modification of existing programs/lili style="margin: 0; text-align: justify"Maintains high standards of health and safety in all aquatics operations, adhering to industry standards at all times/lili style="margin: 0; text-align: justify"Maintains the facility in a clean and orderly fashion/lili style="margin: 0; text-align: justify"Attend and assist in facilitating all required pre- and in-service training/liliPerforms other tasks and duties as assigned /li/ulbrstronguKnowledge, Skills, and Abilities/u/strongbrstrongKnowledge of:/strongbrul style="margin-bottom: 3pt"liBasic recreation principles/liliEmergency procedures/liliFoodservice regulations/liliThorough knowledge of computer applications and hardware related to the performance of the essential functions of the job, including recreation reservation and activity software./li/ulstrongSkill in:/strongbrul style="margin-bottom: 3pt"liCash handling and procedures.    /liliWorking with different age populations/liliConflict resolution/liliTime management/li/ulstrongAbility to:/strongbrul style="margin-bottom: 3pt"liWork independently, while being able to lead and supervise others and meet deadlines. Adhere to regulations, policies, and procedures required by the State of Ohio, Franklin County Board of Health, the City of Gahanna, and all other regulatory/governing bodies./liliExperience and ability to lead and supervise others./liliEnforce safety regulations and emergency procedures./liliUnderstand and follow instructions from Pool Manager, Aquatics Coordinators, and Recreation Supervisor/li/ulstrongWorking Conditions: /strongbrul style="margin-bottom: 3pt"liThe employee is subject to inside and outside environment conditions, extreme cold, extreme heat, noise, vibration, hazards, and atmospheric conditions. /liliThis is heavy work requiring the exertion of 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects; work requires swimming, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, and repetitive motions. /li/ul/p