Guest Service Representative - Part Time - Part-time

divKana Hotel Group'snbsp;mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests./div divnbsp;/div divFrom our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company.nbsp;As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the companyrsquo;s services. In return you will be given opportunities to grow and advance in your career./div divnbsp;/div divstrongKana Hotel Group is proud to offer the following benefits:nbsp;/strong/div ul liMedicalnbsp;/li liVisionnbsp;/li liDental/li li401Knbsp;/li liImmediate Pay- earned wage access!/li liVacation time/li liSick time/li liHoliday paynbsp;/li liBonus opportunities/li liBrand-specific employee discounts/li liLong term/short term disability/li liLife insurance/li /ul div div divnbsp;/div divstrongPrimary Responsibilitiesnbsp;/strong/div divbull; Evening Shift 2pm - 10pm/div divbull; Follow all cash and credit card procedures required by hotel and brand standard/div divbull; Check house count to determine the rooms available for the daynbsp;/div divbull; Review credit limit exception report amp; gets additional approval if necessary/div divbull; Check expected departures for today amp; clears checkouts or extends stays after check out time/div divbull; Update housekeeping room status when received from housekeepingnbsp;/div divbull; Balance departments from daily activity report at the end of shiftnbsp;/div divbull; Performs cashier shift change when cash is in balancenbsp;/div divbull; Explain any of the hotelrsquo;s promotional items to each guest checking in amp; gives them to any guestnbsp; who requests themnbsp;/div divbull; Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) tonbsp; guests during lags in phone or in-person conversationsnbsp;/div divbull; Respond promptly to any guestsrsquo; inquiries or complaints; Offers alternate solution if guestnbsp; demand cannot be metnbsp;/div divbull; Demonstrate commitment to servicing the guest by being hospitable and accommodating bull; Document any guest accidents by completing the accident report formnbsp;/div divbull; Ability and flexibility to work various shifts including evenings, weekends, and holidays/div divnbsp;/div divstrongEducation/Experiencenbsp;/strong/div divbull; High School diploma or GED preferrednbsp;/div divbull; One year hospitality experience requirednbsp;/div divbull; Customer service experience requirednbsp;/div divbull; Experience handling cash and credit card proceduresnbsp;/div divbull; Attention to detailnbsp;/div divbull; Knowledge of the hotel layout, all amenities offered, and all procedures amp; organization./div divbull; Knowledge of local geographic area knowledge, area businesses amp; services, majornbsp; highway/street information, and community events amp; attractions./div /div divnbsp;/div /div divemOur company provides equal employment opportunities to all employees and applicants for nbsp;employment and prohibits discrimination and harassment of any type without regard to race, color,nbsp; religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Thisnbsp; policy applies to all terms and conditions of employment, including recruiting, hiring, placement, nbsp;promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training./em/div