Senior Representative - Customer Service - Full-time

pAs a Senior Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and/or problem resolution. You will resolve complex or unusual requests and problems that may require a customized response and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up or additional information as needed. You will provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction. You may be assigned to support products that are more complex or critical./p pstrongResponsibilities:/strong/p ul liBuild and maintain business relationship with customers by providing prompt and accurate service to promote customer loyalty./li liSupport customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments./li liMentor and give direction to team members and provide training on best practices./li liProcess payments for cash account customers./li liResearch and resolve customer problems, acting as the customer liaison between other departments when necessary./li liBack-up support to sales counter with walk in and telephone inquiries./li /ul pstrongQualifications:/strong/p ul liHigh School Degree or Equivalentnbsp;required; Associates’ Degreenbsp;(U.S.)/College Diploma (Canada)nbsp;preferred/li li5+ years of relevant experience/li liStrong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes/li liSolid interpersonal skills that allow one to work effectively in a diverse working environment/li liAble to effectively communicate both verbally and in writing/li liAble to work well under pressure/li liStrong attention to detail/li liAble to handle customers sensitively, tactfully, diplomatically, and professionally at all times/li liProficient computer skills including familiarity with MS Word, Excel, and e-mail/li /ul p#LI-JB1/ph3About Company/h3divAt Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. ​ div br /div Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive a href="https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits" target="_blank" rel="nofollow"benefits/anbsp;and active community engagement, we create an environment where every team member has the opportunity to thrive.nbsp; ​ div br /div Learn more about Working at Wesco a href="https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html" target="_blank" rel="nofollow"here/anbsp;and apply online today!​ div br /div Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.​ div br /diviWesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.​/i div br /diviLos Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.nbsp;/i div ibr/i /div div iThis posting is for a current, active vacancy intended for immediate hire./i /div/divh2Company/h2divThis amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. div br /div For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan. div br In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are availablenbsp;a href="https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits" target="_blank" rel="nofollow"here/a. /div/div