Sales Associate I (Elizabeth, NJ, US)

pCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in./p p /p pCoach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible./p p /p pA member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive./pdiv class="WordSection1" p style="margin:4.5pt 205.25pt 0.0in 2.85in;text-align:center;text-indent:0.15pt;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif;font-weight:bold"Sales Associate Job Description/p p style="margin:0.3pt 0.0in 1.0E-4pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif"strongspan style="font-size:9.5pt" /span/strong/p p style="margin:0.0in 5.9pt 1.0E-4pt 5.0pt;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"emspan style="font-size:10.0pt"The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression./span/em/p p style="margin:0.0in;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif"em /em/p p style="margin:0.0in 0.0in 0.0in 5.0pt;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"emspan style="font-size:10.0pt"SALES FLOOR:/span/em/p ul style="margin-bottom:0.0in;margin-top:0.0px" li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Understands organizational objectives and makes decisions that align with Company priorities/span/li li style="margin:0.0in 20.7pt 0.0in 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team./span/li li style="line-height:12.2pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Creates short- and long-term strategies to achieve personal metrics and performance goals/span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity/span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Represents Coach as a brand ambassador/span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Demonstrates Coach’s Selling and Service expectations at all times/span/li li style="margin:0.1pt 32.65pt 1.0E-4pt 6.6667px;line-height:98%;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt;line-height:98%"Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics/span/li li style="margin:0.05pt 23.35pt 1.0E-4pt 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers/span/li li style="margin:0.0in 22.05pt 0.0in 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style/span/li li style="margin:0.0in 7.75pt 0.0in 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition./span/li li style="margin:0.0in 18.75pt 0.0in 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value./span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Remains aware and is clearly able to communicate current pricing and promotional strategy to customers./span/li li style="line-height:12.2pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Discusses product features and builds the sale by leveraging cross-selling skills and abilities./span/li li style="line-height:12.2pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs/span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Sensitive to customers’ needs and tailors approach by reading cues/span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Attends to the unique and individual shopping needs of each customer./span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Works with multiple customers simultaneously and breaks away as appropriate/span/li li style="line-height:12.2pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Follows up with customers consistently and genuinely to influence/close the sale/span/li li style="line-height:12.2pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Flexes personal selling techniques to contribute to overall store financial results/span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Builds lasting and loyal relationships with customers/span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Leverages Coach’s tools and technology to support relationship building and clienteling efforts/span/li li style="margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Creates enthusiasm and positivity for a shared vision and mission/span/li li style="line-height:12.2pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Promotes and endorses a team selling environment/span/li li style="line-height:12.2pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Fosters an environment of teamwork, trust and collaboration with internal and external customers/span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Remains solution oriented; is adaptable and flexible to changing business and store needs/span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Welcomes feedback and adapts behaviors as appropriate/span/li li style="margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Maintains a calm and professional demeanor at all times/span/li /ul p style="margin:0.2pt 0.0in 1.0E-4pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif" /p p style="margin:0.0in 0.0in 0.0in 5.0pt;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"emspan style="font-size:10.0pt"OPERATIONS:/span/em/p ul style="margin-bottom:0.0in;margin-top:0.0px" li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Ensures all daily tasks are completed without negatively impacting service or Coach standards/span/li li style="margin:0.1pt 17.5pt 1.0E-4pt 6.6667px;line-height:98%;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt;line-height:98%"Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner/span/li li style="margin:0.05pt 0.0in 0.0in 6.6px;line-height:12.25pt;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Maintains a clean and tidy selling floor at all times/span/li li style="margin:0.0in 22.15pt 0.0in 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures/span/li li style="margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Replenishes inventory on sales floor as needed/span/li /ul /div pspan style="font-size:10.0pt;font-family:#39;Times New Roman#39;, serif" /span/p div class="WordSection2" ul style="margin-top:0.25pt;margin-bottom:1.0E-4pt" li style="margin:0.25pt 24.1pt 1.0E-4pt 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor./span/li li style="line-height:12.15pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Supports cash-wrap when needed to process purchases, returns, and exchanges./span/li li style="line-height:12.25pt;margin:0.0in 0.0in 0.0in 6.6px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif;text-indent:0.0667px"span style="font-size:10.0pt"Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc./span/li li style="margin:0.0in 28.5pt 0.0in 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations./span/li /ul p style="margin:0.45pt 0.0in 1.0E-4pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif" /p p style="margin:0.0in 0.0in 0.0in 5.0pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif"uCompetencies required:/u/p ul style="margin-top:0.05pt;margin-bottom:1.0E-4pt" li style="margin:0.05pt 50.35pt 1.0E-4pt 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results./span/li /ul p style="margin:0.05pt 0.0in 1.0E-4pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif" /p ul style="margin-bottom:0.0in;margin-top:0.0px" li style="margin:0.0in 19.15pt 0.0in 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect./span/li /ul p style="margin:0.5pt 0.0in 1.0E-4pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif" /p ul style="margin-top:0.05pt;margin-bottom:1.0E-4pt" li style="margin:0.05pt 29.0pt 1.0E-4pt 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings./span/li /ul p style="margin:0.45pt 0.0in 1.0E-4pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif" /p ul style="margin-bottom:0.0in;margin-top:0.0px" li style="margin:0.0in 10.15pt 0.0in 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably./span/li /ul p style="margin:0.5pt 0.0in 1.0E-4pt;text-indent:0.0in;font-size:10.0pt;font-family:#39;Times New Roman#39;, serif" /p ul style="margin-bottom:0.0in;margin-top:0.0px" li style="margin:0.0in 6.35pt 0.0in 6.6667px;font-size:11.0pt;font-family:#39;Times New Roman#39;, serif"span style="font-size:10.0pt"Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything./span/li /ul p style="margin:0.2pt 0.0in 1.0E-