Overnight Member Services Representative (Katy Fry)

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers with over 2,600 clubs and growing! Its mission is to provide a high-quality experience in a welcoming, non-intimidating environment called the “Judgment Free Zone.” brbrHouston Fitness Partners is a leading independently owned franchisee of Planet Fitness. You’ll be joining a team that values: br• People-we genuinely care about our team + members br• Fun- we enjoy the work br• Honesty- we lead with integritybr• Accountability- we own the outcome br• Drive- we take initiativepCharacteristics that will make you the perfect fit for our bOvernight Member Services Representative:/b/pp/ppEssential Duties amp; Responsibilities:/pullipGreet members/guests as they enter and exit the club with confidence, high-energy, and professionalism./p/lilipAnticipate member’s/guest’s need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment./p/lilipAnswer phones promptly and in a friendly manner. Assist callers with knowledgeable and accurate information during their inquiries./p/lilipUtilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience./p/lilipPerform prospective member calls and tours; assessing their membership needs./p/lilipExecute retail transactions with accuracy and drive sales goals./p/lilipRegular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.  /p/lilipAbility to answer questions regarding business procedures and policies accurately and in a customer-friendly way./p/lilipspanSubject to work at any Planet Fitness location within Houston Fitness Partners franchise./span/p/li/ulp/ppMinimum Skills:/pullipSuperior customer service skills, preferably 6-12 months of face-to-face customer service experience./p/lilipSelf-starter who takes initiative with minimal direction and supervision./p/lilipMust be punctual and dependable with a solid work ethic./p/lilipBasic computer proficiency and ability to manage multiple responsibilities./p/li/ulp/ppMinimum Qualifications:/pullipMust be 18 years of age or older./p/lilipAbility to pass a background check./p/lilipWilling to become CPR/AED Certified prior to gaining employment and maintain your certification while employed./p/li/ulp/ppPhysical Demands of the Overnight Member Services Representative:/pullipContinual standing and walking throughout the club to accomplish tasks during shift./p/lilipAbility to work 3rd shift (overnight) alone,/p/lilipMust be able to lift up to 50 pounds./p/lilipWill encounter toxic chemicals during shift./p/lilipFrequent cleaning and sanitizing of equipment and facilities./p/lilipSome bending, twisting, and reaching are required to accomplish tasks./p/li/ulp/ppBenefits of Joining Our Team:/pullipMedical, Dental, and Vision Insurance for Full-time staff (work a minimum of 30 hours per week)./p/lilip401(k) plan eligible after 12 months of employment./p/lilipFree PF Black Card gym membership./p/lilipOpportunities for growth./p/li/ulp/pp/pp/ph3As part of our hiring process, we use the E-Verify system to confirm that new employees are legally authorized to work in the United States/h3h3/h3h3We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws./h3h3/h3h3Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process./h3