Guest Services Representative - Full-time / Part-time

div div pspan style="font-size: 12pt; font-family: 'times new roman', times;"Kampgrounds of America, Inc. (KOA) is the worldrsquo;s largest network of privately owned campgrounds and the leader in outdoor hospitality.nbsp;nbsp; KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK).nbsp; Founded in 1962, the mission of KOA is ldquo;connecting people to the outdoors and each other,rdquo; and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.nbsp; /span/p brspan style="font-family: 'times new roman', times; font-size: 12pt;"At KOA, we believe the outdoors is fun and for everyone.nbsp; We are committed to having an environment where all are treated with dignity and respect.nbsp; We strive to:/spanbr ul li style="font-family: 'times new roman', times; font-size: 12pt;"span style="font-family: 'times new roman', times; font-size: 12pt;"intentionally create a sense of community and belonging for our guests, employees and franchise partners/span/li li style="font-family: 'times new roman', times; font-size: 12pt;"span style="font-family: 'times new roman', times; font-size: 12pt;"continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment/span/li li style="font-family: 'times new roman', times; font-size: 12pt;"span style="font-family: 'times new roman', times; font-size: 12pt;"sustain a culture that promotes diversity of thought and experiences/span/li li style="font-family: 'times new roman', times; font-size: 12pt;"span style="font-family: 'times new roman', times; font-size: 12pt;"ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all/span/li li style="font-family: 'times new roman', times; font-size: 12pt;"span style="font-family: 'times new roman', times; font-size: 12pt;"drive change in our company and industry through action and implementationnbsp;/span/li /ul /div /div p style="margin: 0in; font-size: 11pt; font-family: 'Times New Roman', serif;"strongstrongJoin our team just outside the stunning town of strong data-end="79" data-start="56"Livingston, Montana/strong mdash; where your career meets adventure! Nestled between the Absaroka Mountains and the Yellowstone River, Livingston offers a unique blend of small-town charm, vibrant arts and culture, and easy access to world-class outdoor recreation. This is more than just a job mdash; itrsquo;s an opportunity to live and work in one of Montanarsquo;s most beautiful and inspiring places./strong/strong/p p style="margin: 0in; font-size: 11pt; font-family: 'Times New Roman', serif;"nbsp;/p p style="margin: 0in; font-size: 11pt; font-family: 'Times New Roman', serif;"nbsp;/p p style="margin: 0in; font-size: 11pt; font-family: 'Times New Roman', serif;"stronguABOUT KAMPGROUNDS OF AMERICA, INC./u/strong/p p style="margin: 0in; font-size: 11pt; font-family: 'Times New Roman', serif;"span style="font-size: 11.0pt; color: black;"Kampgrounds of America, Inc. (KOA) is the worldrsquo;s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is ldquo;connecting people to the outdoors and each other,rdquo; and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and innovative./span/p p style="margin: 0in; font-size: 12pt; font-family: Calibri, sans-serif; color: black;"strongspan style="font-size: 11.0pt; font-family: 'Times New Roman', serif; color: windowtext;"nbsp;/span/strong/p p style="margin: 0in; font-size: 12pt; font-family: Calibri, sans-serif; color: black;"stronguspan style="font-size: 11.0pt; font-family: 'Times New Roman', serif; color: windowtext;"REPORTS TO/span/u/strong/p p style="margin: 0in; font-size: 12pt; font-family: Calibri, sans-serif; color: black;"span style="font-size: 11.0pt; font-family: 'Times New Roman', serif;"Operations Supervisor and/or General Manager/span/p p style="margin: 0in; font-size: 12pt; font-family: Calibri, sans-serif; color: black;"strongspan style="font-size: 11.0pt; font-family: 'Times New Roman', serif; color: windowtext;"nbsp;/span/strong/p p style="margin: 0in; font-size: 12pt; font-family: Calibri, sans-serif; color: black;"stronguspan style="font-size: 11.0pt; font-family: 'Times New Roman', serif; color: windowtext;"POSITION SUMMARY /span/u/strong/p p style="margin: 0in; font-size: 11pt; font-family: 'Times New Roman', serif;"The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. nbsp;They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store./p p style="margin: 0in; font-size: 11pt; font-family: 'Times New Roman', serif;"nbsp;/p p style="margin: 0in; font-size: 12pt; font-family: Calibri, sans-serif; color: black;"stronguspan style="font-size: 11.0pt; font-family: 'Times New Roman', serif; color: windowtext;"SPECIFIC DUTIES /span/u/strong/p ul style="margin-bottom: 0in; margin-top: 0px;" li style="background: white; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: 'Times New Roman', serif;"span style="color: black;"Greet and welcome all guests approaching the front desk in accordance with KOA standards. /span/li li style="background: white; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: 'Times New Roman', serif;"span style="color: black;"Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards. /span/li li style="background: white; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: 'Times New Roman', serif;"span style="color: black;"Prepare reports as required, relating to shift check-list, and down-time reports. /span/li li style="background: white; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: 'Times New Roman', serif;"span style="color: black;"Answer inquiries from guests regarding campground amenities and local attractions. /span/li li style="background: white; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: 'Times New Roman', serif;"span style="color: black;"Fully comprehend and be able to operate all relevant aspects of the campground property management system. /span/li li style="background: white; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: 'Times New Roman', serif;"span style="color: black;"Ensure logging and delivery of all messages, packages and mail in a timely and professional manner. /span/li li style="background: white; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: 'Times New Roman', serif;"span style="color: black;"Be familiar with all in-house groups./span/li li style="background: white; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: 'Times New Roman', serif;"span style="color: black;"Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times. /span/li li style="background: white; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: 'Times New Roman', serif;"span style="color: black;"Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner./span/li li style="background: white; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: 'Times New Roman', serif;"span style="color: black;"Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures. /span/li li style="background: white; margin: 0in 0in 0in 0px; font-size: 11pt; font-family: 'Times New Roman', serif;"span style="color: black;"Notify management of any pertinent information related to daily shift activities. /span/li li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: 'Times New Roman', serif;"Maintain high standards of professionalism, customer service, quality and cleanliness./li /ul ul style="margin-top: 0in; margin-bottom: 0in;" type="disc" li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: 'Times New Roman', serif;"Maintain store displays and inventory control as directed, and communicate ideas and guest feedback./li li style="background: white; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: 'Times New Roman', serif;"span style="color: black;"Increase revenues through up-selling strategies and profitability of ancillary income. /span/li /ul ul style="margin-bottom: 0in; margin-top: 0px;" li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: 'Times New Roman', serif;"span style="color: black;"Maintain health standards and ensure guests and team members are in a safe and secure environment./span/li li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: 'Times New Roman', serif;"Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals./li /ul p style="margin: 0in; font-size: 11pt; font-family: 'Times New Roman', serif;"nbsp;/p p style="margin: 0in; font-size: 11pt; font-family: 'Times New Roman', serif;"span style="color: black;"Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice./span/p p style="margin: 0in; font-size: 11pt; font-family: 'Times New Roman', serif;"span style="color: black;"nbsp;/span/p p style="margin: 0in; font-size: 11pt; font-family: 'Times New Roman', serif;"stronguEXPECTED RESULTS /u/strong/p ul style="margin-bottom: 0in; margin-top: 0px;" li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: 'Times New Roman', serif;"Demonstrates positive attitude with guests, management, team members and vendors./li li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: 'Times New Roman', serif;"Consistent maintaining of arrivals, departures and campground census reports./li li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: 'Times New Roman', serif;"Attention to detail when handling reservations and/or registering guests./li li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: 'Times New Roman', serif;"Promotion of ancillary revenue streams./li li style="margin: 0in 0in 0in 0px; font-size: 11pt; font-family: 'Times New Roman', serif;"Meet Quality Assurance standards./li /ul p style="margin: 0in; font-size: 12pt; font-family: Calibri, sans-serif; color: black;"nbsp;/p p style="margin: 0in; font-size: 12pt; font-family: Calibri, sans-serif; color: black;"stronguspan style="font-size: 11.0pt; font-family: 'Times New Roman', serif; color: windowtext;"JOB QUALIFICATIONS/span/u/strong/p ul li style="font-size: 12pt; font-family: Calibri, sans-serif; color: black;"span style="font-size: 11.0pt; font-family: 'Times New Roman', serif;"Hear and speak the English language fluently/span/li li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Calibri, sans-serif; color: black;"span style="font-size: 11.0pt; font-family: 'Times New Roman', serif;"Strong decision-making ability/span/li li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Calibri, sans-serif; color: black;"span style="font-size: 11.0pt; font-family: 'Times New Roman', serif;"Excellent communication, collaboration, and delegation skills with ability to manage confrontation/span/li li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Calibri, sans-serif; color: black;"span style="font-size: 11.0pt; font-family: 'Times New Roman', serif;"Strong working knowledge of operational procedures/span/li li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Calibri, sans-serif; color: black;"Comfortable in a fast-paced and high-pressure environment./li li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Calibri, sans-serif; color: black;"Motivated, goal oriented and results driven/li li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Calibri, sans-serif; color: black;"Ability to maintain confidentiality/li li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Calibri, sans-serif; color: black;"Able to work nights, weekends, and holidays/li /ul p style="margin: 0in; font-size: 12pt; font-family: Calibri, sans-serif; color: black;"span style="font-size: 11.0pt; font-family: 'Times New Roman', serif;"nbsp;/span/p p style="margin: 0in; font-size: 12pt; font-family: Calibri, sans-serif; color: black;"stronguspan style="font-size: 11.0pt; font-family: 'Times New Roman', serif; color: windowtext;"PHYSICAL REQUIREMENTS/span/u/strongstrongspan style="font-size: 11.0pt; font-family: 'Times New Roman', serif; color: windowtext;" /span/strong/p ul style="margin-bottom: 0in; margin-top: 0px;" li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Calibri, sans-serif; color: black;"span style="font-size: 11.0pt; font-family: 'Times New Roman', serif;"Ability to stand for long periods of time./span/li li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: Calibri, sans-serif; color: black;"span style="font-size: 11.0pt; font-family: 'Times New Roman', serif;"Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly./span/li /ul ul style="margin-top: 0in; margin-bottom: 0in;" type="disc" li style="color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: 'Times New Roman', serif;"Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain./li li style="color: black; margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 11pt; font-family: 'Times New Roman', serif;"Able to work inside and outdoors and in various climates./li /ul p style="margin: 0in; font-size: 12pt; font-family: Calibri, sans-serif; color: black;"strongspan style="font-size: 11.0pt; font-family: 'Times New Roman', serif; color: windowtext;"nbsp;/span/strong/p p style="margin: 0in; font-size: 11pt; font-family: 'Times New Roman', serif;"span style="color: black;"Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. /spanspan style="color: #202124;"All employment decisions shall be made without regard to /spanspan