Client Success Specialist - Full-time

lt;div class=quot;trix-contentquot;gt; lt;divgt; lt;stronggt;Client Success Specialistlt;/stronggt; lt;brgt;lt;brgt; lt;/divgt;lt;divgt; lt;stronggt;Position Overviewlt;/stronggt; lt;brgt;lt;brgt; lt;/divgt;lt;divgt;The Client Success Specialist is responsible for ensuring an exceptional customer experience across multiple brands. This role will oversee client scheduling, retention, and satisfaction, while also contributing to direct-to-customer sales efforts. The specialist will have a dotted-line supervisory relationship with team members to help align service quality with client expectations. lt;brgt;lt;brgt; lt;/divgt;lt;divgt;Additionally, the role will extend to ourlt;stronggt; lt;/stronggt;sisterlt;stronggt; lt;/stronggt;companieslt;stronggt; lt;/stronggt;, ensuring members and clients receive top-tier service, proactive support, and intervention for at-risk clients to drive retention and long-term loyalty. lt;brgt;lt;brgt; lt;/divgt;lt;divgt; Customer Success Specialist – based out of our corporate office in Las Vegas supporting our Perspire business along with our Sister brands.lt;/divgt;lt;divgt; lt;/divgt;lt;divgt; lt;/divgt;lt;divgt; lt;stronggt;Key Responsibilitieslt;/stronggt; lt;brgt;lt;brgt; lt;/divgt;lt;divgt; lt;stronggt;(Primary Scope / 50-70% of time)lt;/stronggt; lt;brgt;lt;brgt; lt;/divgt;lt;ulgt; lt;ligt;Manage client scheduling and rescheduling to maximize efficiency and satisfaction.lt;brgt; lt;brgt; lt;/ligt; lt;ligt;Monitor customer feedback and resolve service-related issues quickly and effectively.lt;brgt; lt;brgt; lt;/ligt; lt;ligt;Provide oversight and support to team cleaners, ensuring quality standards are consistently met.lt;brgt; lt;brgt; lt;/ligt; lt;ligt;Develop and implement client retention strategies, including proactive outreach to at-risk customers.lt;brgt; lt;brgt; lt;/ligt; lt;ligt;Support sales initiatives by closing inbound leads, upselling additional services, and securing long-term commitments.lt;brgt; lt;brgt; lt;/ligt; lt;/ulgt;lt;divgt; lt;brgt;lt;stronggt; (30-50% of time)lt;/stronggt;lt;brgt; lt;/divgt;lt;ulgt; lt;ligt;Serve as the point of contact for client/member experience and retention initiatives.lt;brgt; lt;brgt; lt;/ligt; lt;ligt;Proactively identify at-risk members and implement retention strategies.lt;brgt; lt;brgt; lt;/ligt; lt;ligt;Support onboarding of new members to ensure a smooth and welcoming experience.lt;brgt; lt;brgt; lt;/ligt; lt;ligt;Collaborate with management teams to improve customer service processes across all brands.lt;brgt; lt;brgt; lt;/ligt; lt;ligt;Provide cross-brand client insights and recommendations to enhance retention and loyalty.lt;brgt; lt;brgt; lt;/ligt; lt;/ulgt;lt;divgt; lt;brgt;lt;brgt; lt;brgt;lt;brgt; lt;brgt;lt;brgt; lt;brgt;lt;stronggt;Qualificationslt;/stronggt;lt;brgt; lt;/divgt;lt;ulgt; lt;ligt; lt;stronggt;Experience:lt;/stronggt; 2+ years in client success, account management, or customer-facing sales role. Experience in service-based industries (cleaning, fitness, wellness, or hospitality) strongly preferred.lt;brgt; lt;brgt; lt;/ligt; lt;ligt; lt;stronggt;Skills:lt;brgt; lt;brgt; lt;/stronggt;lt;ulgt; lt;ligt;Strong interpersonal and communication skills (phone, email, and in-person).lt;brgt; lt;brgt; lt;/ligt; lt;ligt;Excellent organizational and scheduling ability.lt;brgt; lt;brgt; lt;/ligt; lt;ligt;Conflict resolution and problem-solving skills.lt;brgt; lt;brgt; lt;/ligt; lt;ligt;Sales-oriented mindset with proven ability to close and upsell.lt;brgt; lt;brgt; lt;/ligt; lt;/ulgt; lt;/ligt; lt;ligt; lt;stronggt;Other:lt;/stronggt; Ability to manage multiple priorities across different businesses. Bilingual skills a plus.lt;brgt; lt;brgt; lt;/ligt; lt;/ulgt;lt;divgt; lt;brgt;lt;brgt; lt;brgt;lt;brgt; lt;brgt;lt;brgt; lt;brgt;lt;stronggt;Key Competencieslt;/stronggt;lt;brgt; lt;/divgt;lt;ulgt; lt;ligt;Customer-Centric Mindset – puts client satisfaction and retention first.lt;brgt; lt;brgt; lt;/ligt; lt;ligt;Detail-Oriented – ensures accuracy in scheduling and follow-ups.lt;brgt; lt;brgt; lt;/ligt; lt;ligt;Leadership Support – able to guide and influence cleaners/service staff with professionalism.lt;brgt; lt;brgt; lt;/ligt; lt;ligt;Sales-Driven – naturally identifies opportunities to upsell and grow client relationships.lt;brgt; lt;brgt; lt;/ligt; lt;ligt;Adaptable – able to manage cross-brand responsibilities in a fast-paced environment.lt;brgt; lt;brgt; lt;/ligt; lt;/ulgt;lt;divgt; lt;brgt;lt;brgt; lt;brgt;lt;brgt; lt;brgt;lt;brgt; lt;brgt;lt;stronggt;Compensation amp; Benefitslt;/stronggt;lt;brgt; lt;/divgt;lt;ulgt; lt;ligt;Competitive hourly or salary (depending on availability) + performance-based bonuses tied to retention and sales metrics.lt;brgt; lt;brgt; lt;/ligt; lt;ligt;Opportunity for career growth across multiple wellness and lifestyle brands.lt;brgt; lt;brgt; lt;/ligt; lt;ligt;Employee wellness benefits, including discounted or free services across brands.lt;/ligt; lt;/ulgt;lt;divgt; lt;brgt;lt;brgt; lt;/divgt; lt;/divgt;