Field Service Client Admin-NY - Full-time

pstrongWelcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!/strong/p pa href="https://www.youtube.com/watch?v=eXLNwQg5Y3g" target="_blank" rel="noopener"strongAventiv Technologies – Where your future awaits - YouTube/strong/a/p p /p pstrong**Associate Referral Reward Eligible**/strong/p pstrong /strong/p pstrong Job Purpose: /strongThe role of the Field Service Client Administrator (FSCA) is to develop a trusted advisor relationship with facility staff members. To establish him or herself as the point of contact for managing the day-to-day services and support needs of their assigned area and seek to improve customer loyalty and satisfaction. Provide quality and timely customer service to various audiences associated with correctional facilities, Securus personnel and partners. Perform minor maintenance and repair on kiosks, telecommunication equipment, associated computers, networking, and electronic equipment. Ensure data integrity and proper system functionality of all Securus onsite products./p p /p pstrongEssential Duties:/strong/p ul liPrimary representative between on-site facility personnel, Account Management other Securus personnel/li liResearch issues reported by Agency staff members with the purpose of achieving resolution or escalation to the appropriate department/li liAssist, monitor and or issue escalations as needed with other internal departments./li liCommunicate internally all client requests and issues to facilitate resolution/li liOpen, address, resolve and track heat tickets and advise customers and Securus Personnel of service affecting issues/li liRequired to maintain partnership and regular communication with Account Management/li liMaintain a high level of client satisfaction through outstanding customer service and support./li liRequired to attend onsite meetings as designated by facility leadership/li liPerform basic Technical Support functions (password resets and handouts, user set up, etc…) and basic product training as needed or requested by the customer./li liTravel to neighboring facilities within an assigned region sometimes with minimal lead time as a backup./li liAssist Tech Support in the maintenance of computer hardware, software and other equipment by providing troubleshooting results/li liPerform Kiosk maintenance (keyboard, USB replacement, camera adjustment, etc.)/li liOversee rollout of services for newly acquired clients to align both parties’ interests/li liManages and maintains assigned company inventories and assets (tablets, accessories, tools, parts inventory, laptop etc.)/li liDistribute tablets and accessories to approved incarcerated individuals/li liCollect and track customer statistics and trends that may assist in determining future account behavior and opportunities./li liUnderstanding systems, training and support needs for assigned client base referring them to our Account Manager and internal Customer Training as needed./li liPerforms other duties as assigned./li /ul pstrong /strong/p pstrongKnowledge, Skills, and Abilities:/strong/p ul liExcellent oral and written communication presentation skills/li liAbility to communicate with co-workers and business contacts in a courteous and professional manner./li liAbility to develop ongoing rapport with clients and consumers and obtain relevant information/li /ul ul liAbility to work under pressure, to meet deadlines, to deal positively with rejection and conflicts as well as negative feelings of products./li liStrong relationship management skills/li liProven ability to manage multiple projects at a time while paying strict attention to detail/li liHigh degree of problem solving, conflict resolutions and negotiation skills for both external and internal customers/li liDemonstrated ability to communicate, present and influence effectively at all levels of the organization, including executive and C-level/li liMust be able to work in a fast-paced environment where problem resolution times are measured in hours./li liStrong data/information analysis and integration skills./li liAbility to effectively manage time and information with minimal supervision./li liExcellent organizational and time management abilities/li liAbility to identify, prioritize and respond to multiple and conflicting tasks./li liAbility to quickly adapt to change/li liFlexible and enthusiastic to learn new skills and problem solve solutions/li liUses small hand tools to make kiosk and/or video visitation repairs/li liAbility to travel up to 1 week with 2 weeks’ notice./li liProven ability to successfully draft and execute strategic account plans./li liMust exhibit all the company’s cultural attributes/li /ul p /p pstrongMinimum Qualifications:/strong/p ul liHigh School education or GED/li liReliable Transportation Ability to travel from facility to facility/li liHave no family incarcerated in any local Correctional Facility/li liProficiency in Microsoft Office (Word, Excel, PowerPoint), capable of learning new technology/li liAbility to work well in an energized, fast paced, entrepreneurial, and collaborative environment/li /ul p /p pstrongPreferred Qualifications:/strong/p ul liRelevant work experience in a technology or telecommunications industry/li /ul p /p pstrongPhysical Requirements:/strong/p ul liWhile performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment./li liOccasionally may need to reach, stoop, or kneel./li /ul p /p pstrongSalary and Benefits:/strong/p pAt Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer./p ul li$23.26 - $26.52/hr/li liHealth Insurance/li li401(k)/li liDisability/li liLife Insurance/li liPaid Time Off/li liVoluntary Benefits/li /ul p /p pstrongAventiv Privacy Policy:/strong/p pa href="http://www.aventiv.com/privacy" target="_blank" rel="noopener"www.aventiv.com/privacy/a/p pstrongEqual Employment Policy: /strong/p pAventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act./p