Customer Service Associate (Hybrid Role) - Austin, TX

div style="text-align: center;"span style="font-size: 22px;"buCustomer Service Associate - Austin, TX/u/b/spanbr / nbsp;/div Agility 360 is searching for an experienced Customer Service Associate for a contract-to-hire position with our client. The ideal candidates will posses a strong background in call center and customer service experience. As an integral part of our team, you will hold a pivotal role connecting our clients and their esteemed customers. Your dedication to service excellence will be unwavering, and yoursquo;ll find fulfillment in embracing challenges that allow your exceptional attention to detail and critical thinking skills to shine. As the face of our company, you will exude professionalism in every customer interaction, prioritizing satisfaction above all else. You have an innate ability to effectively address concerns, craft effective solutions, and proactively anticipate further inquiries. Your primary responsibilities will include effectively using multiple communication vehicles to connect with customers, which may include telephones, email, and chat. You can handle challenging customers effectively, with confidence, and exhibit less reliance on additional support. To excel in this role, showcasing an unwavering positive attitude and communicating with clarity and ease in every interaction will be essential to your success.br / br / span style="font-size:14px;"strongJob Responsibilities:/strong/span ul li style="list-style-type:none" ul style="list-style-type:disc" lispan style="tab-stops:list 1.0in"Manages inbound inquiries on behalf of client, acting as an extension of our client/span/li lispan style="tab-stops:list 1.0in"Acts confidently in their role with little reliance on additional support/span/li lispan style="tab-stops:list 1.0in"Acts in a professional and appropriate manner while assisting with a resolution/answer to the issue/span/li lispan style="tab-stops:list 1.0in"Actively and accurately participates in new hire training support (i.e. chat, side by sides, etc.)/span/li lispan style="tab-stops:list 1.0in"Builds product and process knowledge to effectively interact with customers, within business guidelines/span/li lispan style="tab-stops:list 1.0in"Identify customersrsquo; needs, research client systems, utilize tools to interpret and analyze data /span/li lispan style="tab-stops:list 1.0in"Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)/span/li lispan style="tab-stops:list 1.0in"Ability to handle challenging customers effectively/span/li lispan style="tab-stops:list 1.0in"Provides accurate solutions and guidance, and uses the opportunity to educate customers where appropriate/span/li lispan style="tab-stops:list 1.0in"Builds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate/span/li lispan style="tab-stops:list 1.0in"Actively and accurately document discussions of inquiries and leverage internal tools for next-level resolution needs./span/li lispan style="tab-stops:list 1.0in"Consistently meets or exceeds inquiry response times, some may be required by client contractual service levels/span/li lispan style="tab-stops:list 1.0in"May assist with escalated issues per business guidelines/span/li lispan style="tab-stops:list 1.0in"Meet personal/team production metrics and quality targets/span/li lispan style="tab-stops:list 1.0in"Must adhere to strict schedule and meet attendance guidelines/span/li /ul /li /ul br / span style="font-size:14px;"strongExperience:/strong/span ul li style="list-style-type:none" ul style="list-style-type:disc" lispan style="tab-stops:list 1.0in"High school diploma, GED or equivalent is required; bachelorrsquo;s degree preferred/span/li lispan style="tab-stops:list 1.0in"3+ years previous experience in a customer support role required/span/li lispan style="tab-stops:list 1.0in"Tax/banking/mortgage/real estate Industry experience preferrednbsp;/span/li lispan style="tab-stops:list 1.0in"Passion for service excellence/span/li lispan style="tab-stops:list 1.0in"Strong written and verbal communication skills along with excellent customer service and active listening skills/span/li lispan style="tab-stops:list 1.0in"Strong problem-solving, critical thinking and analytical skills while remaining flexible when adapting to change/span/li lispan style="tab-stops:list 1.0in"Strong computer skills to retrieve, query, update systems using multiple screens simultaneously/span/li lispan style="tab-stops:list 1.0in"Organization and time management skills to operate effectively in a fast paced, high-volume environment./span/li lispan style="tab-stops:list 1.0in"Typing ability of 35wpm+/span/li lispan style="tab-stops:list 1.0in"Demonstrated knowledge of and experience with Microsoft/span/li lispan style="tab-stops:list 1.0in"Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail/span/li lispan style="tab-stops:list 1.0in"Ability to identify customer issues and identify appropriate tasks/span/li lispan style="tab-stops:list 1.0in"Must successfully adhere to schedule, attendance and required deliverables/deadlines./span/li lispan style="tab-stops:list 1.0in"Demonstrates patience and empathy and have the ability to work collaboratively with others/span/li /ul /li /ul span style="tab-stops:list 1.0in"strongJob Details:/strong/span ul lispan style="tab-stops:list 1.0in"strong3-6 month contract-to-hire role/strong/span/li lispan style="tab-stops:list 1.0in"strongTraining Schedule (4 days onsite, 1 day remote)/strong/span/li lispan style="tab-stops:list 1.0in"strongAfter Trainingnbsp;(4 days remote, 1 day onsite), must be available to work any shift between 7am - 8pm CST/strong/span/li libPay: $18.50 - $19.50/hr/b/li libEmployment is contingent on passing a background check and drug screen/b/li /ul nbsp; ul /ul