Clinical Support Representative

ul id="pfm_form" li class="h" divspanstrongDEFINITION/PRIMARY FUNCTION/strong/span/div ul li class="c" style="list-style-type:none;" div divspanThis role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care and excellent customer service to our patients. The rolenbsp; works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls and the ability to access and calmly diffuse potentially problematic situations./span/div /div /li /ul /li li class="h" divspanstrongPOSITION QUALIFICATIONS/strong (Minimum qualifications are required unless stated otherwise.)/span/div ul li class="c" style="list-style-type:upper-alpha;" divspanstrongExperience:/strong/span/div ul li class="c" style="list-style-type:disc;" div divspanOnenbsp; year of administrative experience in a busy office, preferably a physician practice, is required./span/div /div /li li class="c" style="list-style-type:disc;" div divspanMedical terminology required./span/div /div /li li class="c" style="list-style-type:disc;" divspanExperience in handling multiple telephone lines preferred./span/div /li li class="c" style="list-style-type:disc;" divspanExcellent clerical/organizational skills required./span/div /li li class="c" style="list-style-type:disc;" divspanWorking knowledge of Windows based PC applications required./span/div /li li class="c" style="list-style-type:disc;" divspanKnowledge of Department specific services preferred./span/div /li li class="c" style="list-style-type:disc;" divspanInsurance knowledge and billing experience strongly preferred./span/div /li /ul /li li class="c" style="list-style-type:upper-alpha;" divspanstrongEducation and Training:/strong/span/div ul li class="c" style="list-style-type:disc;" divspanTwo years of college or equivalent work experience preferred./span/div /li li class="c" style="list-style-type:disc;" divspanHigh School diploma or equivalent required./span/div /li li class="c" style="list-style-type:disc;" divspanTyping (40 WPM) is required./span/div /li /ul /li li class="c" style="list-style-type:upper-alpha;" divspanstrongLicense, Certification amp; Registration:/strong/span/div ul li class="c" style="list-style-type:none;" divspanN/A/span/div /li /ul /li li class="c" style="list-style-type:upper-alpha;" divspanstrongOther Requirements:/strong/span/div ul li class="c" style="list-style-type:disc;" divspanExcellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family, and physicians./span/div /li li class="c" style="list-style-type:disc;" divspanAbility to work independently with minimal supervision./span/div /li li class="c" style="list-style-type:disc;" divspanAbility to work effectively under pressure and in a fast-paced environment./span/div /li li class="c" style="list-style-type:disc;" divspanAbility to handle multiple tasks at once./span/div /li li class="c" style="list-style-type:disc;" divspanDemonstrated competency in handling confidential and sensitive information required./span/div /li li class="c" style="list-style-type:disc;" divspanExcellent telephone skills required./span/div /li li class="c" style="list-style-type:disc;" divspanSensitive to diverse cultures and cultural differences./span/div /li li class="c" style="list-style-type:disc;" divspanDemonstrated ability to read and follow written/verbal direction./span/div /li li class="c" style="list-style-type:disc;" divspanKnowledge of community services./span/div /li li class="c" style="list-style-type:disc;" divspanFlexible hours required to cover for vacations and earned time absences./span/div /li li class="c" style="list-style-type:disc;" divspanSelf-motivated and ability to be independent and flexible within a team framework./span/div /li li class="c" style="list-style-type:disc;" divspanExcellent oral and written communication skills./span/div /li li class="c" style="list-style-type:disc;" divspanMust be able to speak and write the/span/div /li li class="c" style="list-style-type:disc;" divspanEnglish language in an understandable manner./span/div /li /ul /li /ul /li /ul