Front Office Supervisor

divp data-pasted="true"strongPOSITION PURPOSE:/strong/ppCreate and maintain a guest-driven hotel that exceeds guest expectations at the Front Desk, Housekeeing and Food and Beverage Operations. nbsp;Provide an atmosphere that inspires the hotel team members to do their best. Oversee the quality process to ensure guest satisfaction through consistent delivery of both quality product and service in accordance with the hotelrsquo;s profitability goals while fulfilling the value requirements of the guest. nbsp;This should be accomplished through the daily execution of the Olshan Properties, Inc. Mission Statement.nbsp;/ppstrongESSENTIAL FUNCTIONS:/strong/pulliActively participate in the day to day operation of hotel include checking guests in/out and supporting food and beverage servicenbsp;/liliPromote food and beverage outlets through guest recommendations, special events and upselling techniques.nbsp;/liliEstablish credit control with guests, monitor high balances and cash handling procedures/liliAssist in the training of team members of PMS, Menu, steps of service, brand requirements etc. nbsp;/liliFocus on training service standards and holding team accountable to them/liliReport to Operation managers on team member progress and opportunities for improvement/liliBuild a positive high energy culture that promotes excellence, team work, and open communication through bulletin boards, break room, department meetings, daily line-up, all team meetings, Olshan Outreach, birthdayrsquo;s and anniversaries etc. nbsp;/liliLead PM line up meetings, sharing GSS scores and feedback, BEOs, groups in house, arrivals, etc./liliDeliver on the Brandrsquo;s loyalty program and all other Brand initiatives / trainings/liliMake sure excellent customer service is provided throughout all steps of reservation, check-in/out process and steps of service in food amp; beverage areas.nbsp;/liliBuild a culture where Elite members are recognized, find ways to surprise and delight our guests./liliEnsure team is knowledgeable of the hotel, its amenities, Easton Town Center and area businesses/liliExecute banquet event orders as needed/liliBe visible in the hotel during peak times connecting and building rapport with guests/liliMake sure property condition, cleanliness, and quality of product and service throughout the hotel meet expectations nbsp;/liliSupport team in Brand Standard Audit readiness throughout hotel/liliEnsure safety is a priority; team members are trained in life safety, emergency procedures, tips training, equipment is maintained etc./liliSupport in the cleaning of the food and beverage areas/liliMaintain organized inventory areas and report to Operation Managers when supplies are low/liliInspect rooms and support in housekeeping as needed/li/ulpstrongOther:/strong/ppRegular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position.nbsp;/ppDue to the cyclical nature of the hospitality industry, may be required to work varying schedules to reflect the business needs of the hotel.nbsp;/ppUpon employment, all team members are required to fully comply with hotel rules and regulations for the safe and efficient operation of hotel facilities. Team members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment./ppstrongSPECIFIC JOB KNOWLEDGE, SKILL, AND, ABILITY:/strongnbsp;/ppThe individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. nbsp;/pulliKnowledge of hotel operations, security and safety programs, maintenance, quality assurance programs, PMS and POS/liliAbility to motivate, lead and set positive examples for the staff/liliAbility to set priorities, plan, organize, delegate, and multi-task to meet deadlines and goals/liliAbility to read, write, speak listen effectively and understand the English language to communicate with management, staff and guests ndash; being persuasive, clear and to the point. nbsp;Written communication skills to be concise, well organized, complete, clear and understandablenbsp;/liliAbility to move throughout premises and visually inspect conditions including bending, stooping and reaching arms overhead./liliAbility to work effectively under time constraints and deadlines./liliAbility to remain stationary and concentrate on tasks for long periods of time./liliKnowledge of Work Order system/liliProtect employerrsquo;s privacy and data; keep passwords safe./liliKnowledge of hotel offers and local area including seasonal offerings/liliAbility to handle stress in challenging situations/liliAbility to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.nbsp;/li/ulpstrongQUALIFICATION STANDARDS/strongnbsp;/ppEducation: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.nbsp;/ppExperience: Minimum of two years front office and/or food and beverage nbsp;/ppLicenses or Certificates: nbsp;/pulliCPR Certification and nbsp;First Aid training preferred/liliTIPS training/liliServSafe trainingstrongnbsp;/strong/li/ulpGrooming: All team members must maintain a neat, clean and well-groomed appearance (as outlined in the Employee handbook). nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; nbsp; strongnbsp;/strong/ppOther: Applicants with additional language skills preferred.nbsp;/ppstrongOLSHAN Properties MISSION emamp; Vision/em/strong/ppstrongemTeam:/em/strongemnbsp;Olshan Properties is committed to developing our team members, empowering them and recognizing their achievements/em/ppstrongemPartners:/em/strongemnbsp;Olshan Properties seeks to create value for our partners by continually improving our properties and investing in accretive growth opportunities/em/ppstrongemCommunities:/em/strongemnbsp;Olshan Properties continually strives to be a good neighbor and to enhance the communities in which we operate/em/ppstrongemProperties:/em/strongemnbsp;Olshan Properties recognizes that our tenants are our customers and we must provide the best environment for them to live, stay and operate their business/em/p/div