Cemetery Arrangements Specialist - Full-time

p style="text-align:left"Our associates celebrate lives. We celebrate our associates./pp style="text-align:left"Consider the possibilities of joining a Great Place to Work!/pp style="text-align:inherit"/pp style="text-align:inherit"/pEnsure that documentation to support the disposition of remains is present in the At-Need file, is accurate, and complies with state, federal, and Company rules and regulations. Provide outstanding Customer Service to internal and external customers. Adhere to high Quality Control standards.p style="text-align:inherit"/pp style="text-align:inherit"/pdivpbEssential Job Functions: /bMust be able to perform the essential functions of the job with or without reasonable accommodations./pulliComply with state and federal laws and with established Company rules and regulations by inspecting documentation that supports the disposition of remains to ensure that it is complete, accurate, and filed correctly./liliAct on calls from external customers, including other cemeteries and mortuaries, to provide cemetery products and service selections, to include disposition of remains, contracts, and payments./liliAssist customers in person with arranging for disposition of remains, presenting cemetery products and service selections, finalizing contracts, and payment./liliCreate marker records, accept marker payments from outside monument companies and follow up on outstanding marker orders./liliThink critically about work processes, troubleshoot situations, and take remedial spanaction./span/liliPrepare and distribute daily interment schedules, reports, and spandocuments./span/liliManage the chain of custody of cremated humanspan remains./span/liliAdhere to Company policies, procedures, rules, andspan controls./span/liliAdhere to safety rules and regulations, and report unsafe practices to spanmanagement./span/liliAct on customer complaints to provide satisfactory spanresolution./span/liliParticipate in training and skill development opportunities to improve competency and customer service./liliReport to work on time and maintain standard spanattendance./span/liliAdditional tasks as management deem spannecessary./span/liliDevelop and maintain strong relationships with arrangement Counselors and give support as needed. Creates At-Need contracts when needed. Corrects information in At-Need files when needed. Must be able to follow through and troubleshoot problems areas according to the needs of the department./liliSupports all other departments by researching information requested relating to at-need and pre-need contracts, and responds in a timely and positive manner. Responds to all department complaints, as they relate to errors resulting in the dissatisfaction of services provided by members of the At-Need team, with the intent to resolve issues before referring matter to the supervisor or manager. Maintains an inter-department good working  relationship,  leading  by  example  and  fostering  the  need  for  open communication. Must have complete knowledge and understanding of Forethought rules and policies (includes AML)./li/ulp/p/divdivh2spanRequirements:/span/h2ulliMinimum of 3 years of experience in a business environment (mortuary and/or cemetery experience preferred)/liliExcellent ability to communicate persuasively, both verbally and in written form, with customers, co-workers, and management team./liliMust pass competency test demonstrating knowledge of cemetery, crematory, and mortuary laws/liliAssociates degree in business spanpreferred./span/liliCA Driver’sspan License/span/liliBilingualspan Preferred/span/liliMS Office spansoftware/span/li/ulp/ph2spanSchedule:/span/h2pWork overtime as needed, as daily work must be completed before leaving; must work rotating schedule including weekends and holidays./pp/ph2spanCompensation:/span/h2p*$22.00/hr -span $26.00/hr/span/ppExact compensation may vary based on skills, experience, andspan location/span/pp/pp*$20.00/hr training pay rate upon hire and increased to $22.00/hr after successful completion of training (approximately 6 months)./pp/ph2Benefits (dependent upon spaneligibility)/spanspan:/span/h2pMedical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance spanProgram/span/pp/ppbiRose Hills is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran’s status or disability, or any other legally protected spanstatus./span/i/b/pp/ppbiSCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities./i/b/p/divp/ppbiAs part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer./i/b/pp style="text-align:inherit"/pp style="text-align:inherit"/pPostal Code: 90601p style="text-align:inherit"/pp style="text-align:inherit"/pCategory (Portal Searching): Operationsp style="text-align:inherit"/pp style="text-align:inherit"/pJob Location: US-CA - Whittier