Call Center Customer Service Representative (Cleveland, OH)

pThird Federal is a leading lender of conventional home mortgages lending in 27 states, plus the District of Columbia, with retail branch offices in Ohio and Florida. Our mission is to help people achieve the dream of home ownership and financial security while creating value for our customers, our communities, our associates, and our stockholders. Our value system of love (concern for others), trust, respect, a commitment to excellence, and fun is at the heart of our commitment to our mission, and just as importantly, to our company culture. Through this, we help people find the loan or savings product that makes sense for them./p p /p pAt Third Federal, you will find strength and stability in your career. In our nearly 90-year history, we have never had layoffs, and have one of the lowest annual turnover rates at 6% (versus an industry average of nearly 19%). We have been certified as a ‘Great Place to Work’ multiple times in the last decade alone, and have been recognized with several additional workplace awards and recognitions. Because Third Federal associates are the foundation of our success, we take a genuine interest in each of them – from their professional development to their health and wellness./p p /p pstrongRole Summary /strong/p pWe are looking for experienced call center representatives to join our Customer Care Service team. We are committed to delivering exceptional customer experiences with every interaction. Our call center is not driven by high-pressure sales goals or quotas. Instead, we focus on creating meaningful connections and handling each customer like a valued member of our family. We take time to listen, understand, and provide the right solutions without pushing products. Our ideal candidate will thrive in a fast-paced, collaborative environment and embody our values of love, trust, respect, commitment to excellence, and fun. We provide a comprehensive training program to set you up for success from the very beginning. If you are looking for a place where genuine care matters, you will feel right at home here./p p /p pThis role is fully onsite and located at either of our locations:/p ul liStrongsville Customer Care Center (18094 Royalton Road, Strongsville, Ohio 44136)/li liCorporate Campus (7007 Broadway Avenue, Cleveland, OH 44105)/li /ul p /p pHours of Operation are Monday – Thursday (8:30a – 5:00p), Friday (8:30a – 5:00p/6:00p) and Saturday (8:30a – 1:30p). You can expect to work on a Saturday once or twice a month. When you work on Saturday, you will have a scheduled day off during the week and work until 6:00pm on the Friday of that week./p p /p pstrongResponsibilities /strong/p ul liAnswer inbound calls and assist customers with inquiries including checking, savings, certificates of deposit (regular and IRA), debit cards, online banking issues, as well as assisting with equity and mortgage servicing questions./li liProcess deposit account openings with accuracy and care./li liTroubleshoot and resolve customer concerns while maintaining a warm, professional, and empathetic tone./li /ul p /p pstrongRequirements/strong/p ul liHigh school diploma or equivalent/li liMinimum of 1 year recent experience in a call center environment/li liExemplary customer service skills/li liAbility to understand and explain financial information over the phone and via email/li liAbility to listen to our customers to understand their needs/li liProven written and verbal communication skills/li liStrong interpersonal skills/team-oriented/li liAbility to work in multiple systems, including Word and Excel/li liBanking experience preferred (online banking, deposit, equity lines of credit, mortgage loans, etc.)/li liBilingual language skills are a plus/li /ul p /p pstrongThird Federal Perks Benefits /strong/p ul liCompetitive compensation packages/li liMedical, dental, vision, and more/li li401k match/li li11 Bank Holidays + vacation/sick time/li liStock Ownership Allocation/li liExceptional culture and value system/li liStrong work/life balance/li liGrowth opportunities/li liMortgage Discount Program/li liEducation Reimbursement Program/li /ul p /p pOur anticipated pay range for this position is $18.00 - $23.00 per hour. At Third Federal, we’re committed to transparency throughout the hiring process. The pay range listed is based on relevant market data, role responsibilities, and skills required for the position. Individual pay will be thoughtfully determined by a candidate’s qualifications, experience, and other relevant factors./p p /p pThird Federal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, national origin, gender identification or sexual orientation, disability, protected veteran status or any other classification protected under law./p