Customer Care Specialist - Swedesboro, NJ - Hybrid Schedule

pGreat Care, Delivered™ is the promise that we make to our customers.  If you have a passion for helping animals and a love for serving others – we want you to help us deliver on that promise by joining our Customer Care Team.  /p pAre you ready to start or continue your Customer Service career working in a call center environment helping and saving animals? Maybe you are a vet tech looking for better pay and advancement opportunities that allow you to continue helping animals… /p pWedgewood Pharmacy is the place for you! Wedgewood is the nation’s largest and most trusted provider of compounded veterinary medications./p pOur Customer Care Specialists currently start at $18 an hour plus bonuses and incentives. This position offers the ability to easily work flexible schedules./p pstrongemWhen will you work?/em/strong /p ul listrongNew-hire education consists of six weeks of paid in-classroom training at our Swedesboro, New Jersey campus; Monday - Friday. /strongWeeks 1–3: M–F, 8 AM–4:30 PM Weeks 4–6: M–F, start times may be 9 AM or 10 AM. You will learn about our state-of-the-art laboratories and impressive shipping and warehousing operations while being trained to become a Customer Care Specialist and a registered New Jersey Pharmacy Technician./li liThe available shift after the six weeks of in-classroom training is 11:30 a.m. to 8:00 p.m. until the next shift bid, where this may changestrong./strong The call center is open from 8:00am to 9:00pm M-F and 9-5pm Saturdays. strongThis position will be on a hybrid basis and after on-site training it will require 2 days a week in office./strong You will work 1 Saturday/month (9 AM–5 PM), and 1 additional Sat/quarter./li liAll Customer Care employees participate in regular shift bids where work schedules are awarded to each employee based on tenure and performance. This affords every agent the ability to regularly compete and be awarded a more desirable schedule./li /ul pstrongemWhat you’ll do: /em/strong/p ul liDeliver customer service with kindness, empathy, understanding, and patience /li liEfficiently navigate patient and prescriber profiles across systems /li liAbility to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, chat and mailed prescriptions. /li liCohesively work with a team, as well as independently /li liAbility to interact with team members across pharmacy and fulfillment facilities. /li liMaintain a positive and professional attitude while keeping our pet patients and customers front and center. /li /ul pstrongemWho you are: /em/strong/p ul liHas acquired or can acquire a New Jersey Pharmacy Technician License. /li liA coachable, quick learner who is comfortable with change /li liA compassionate and caring individual who loves animals and those that care for them /li liAble to demonstrate strong attention to detail and willingness to adhere to procedures /li liSelf-motivated and energized; excelling in a fast-paced environment /li liAn effective and persuasive communicator /li liComputer-savvy, navigating the internet with ease /li liA reliable co-worker with a positive, professional attitude. No exceptions! /li liBasic calculations are easy for you to perform /li liA high school graduate or equivalent /li /ul pstrongemAutomatic Bonus Points: /em/strong/p ul liYou have worked retail or held Customer Service positions in the past /li liYou have prior contact center experience /li liYou have working knowledge as a pharmacy technician /li liYou have worked as a veterinarian technician or similar role /li liYou are comfortable working with Microsoft Office, Outlook, Word, Excel /li liYou have attended some college or have earned a degree /li liYou can speak Spanish - Bilingual /li /ul p /p pspan#hp/span/p pstrongemWhat’s in it for you:/em/strongstrongem /em/strongstrongem /em/strong/p ul liA comprehensive benefits package that includes health, dental, and flexible spending accounts  /li liCompetitive base salary with uncapped commission structure  /li li401(k) retirement plan with a generous company contribution to help you save for the future  /li liCompany Paid Life and disability insurance  /li liAccess to voluntary insurance options  /li liA generous paid time off program that increases every year  /li liTuition reimbursement  /li liOpportunity for growth - We believe in promoting from within and do so through our internal job posting program!  /li /ul