Remote Customer Service Specialist - Full-time

pstrongJob Title/strong: Remote Customer Service Specialist#160;brstrongCompany: /strongForgeFit#160;brstrongLocation:/strong Remote (U.S. Based)#160;brstrongEmployment Type:/strong Full-Time#160;/ppstrongAbout ForgeFit#160;/strong/ppAt ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country.#160;/ppstrongAbout the Role#160;/strong/ppAs a Customer Service Specialist, you#8217;ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering questions, resolving issues, or coordinating with internal teams, your focus will be on making every interaction efficient, helpful, and friendly.#160;/ppstrongWhat You#8217;ll Do#160;/strong/pulliRespond to customer inquiries via phone, email, and chat with professionalism and care#160;/liliHelp customers with orders, shipping questions, product details, and troubleshooting#160;/liliTrack and resolve issues quickly by collaborating with fulfillment, sales, and service teams#160;/liliKeep accurate records of customer interactions using CRM#160;/liliProactively follow up on customer needs and ensure satisfaction#160;/liliMaintain up-to-date knowledge of ForgeFit#8217;s product lines and service policies#160;/li/ulpstrongWhat We#8217;re Looking For#160;/strong/pulli1+ years of experience in a customer service, support, or client-facing role#160;/liliStrong communication and problem-solving skills#160;/liliAbility to stay organized and manage multiple priorities#160;/liliComfortable using CRM or support tools#160;/liliA positive attitude and genuine desire to help others#160;/liliInterest in fitness or familiarity with gym equipment is a plus#160;/li/ulpstrongWhat We Offer#160;/strong/pulliCompetitive hourly pay based on experience#160;/liliComprehensive benefits including health, dental, vision, 401k, and paid time off#160;/lili100% remote work with a collaborative and supportive team#160;/liliOngoing training and opportunities for career growth#160;/liliThe chance to support a brand that makes a real impact in the fitness world#160;/li/ulpReady to help gyms get stronger with ForgeFit? Apply now and let#8217;s build something powerful together.#160;/p