Case Manager-07532501 - Full-time

table tbody tr td pstrongJOB SUMMARY/strong/p /td /tr tr td pUnder the general supervision of the Program Director or Designee, functions as part of a team providing client-centered, strength-based rehabilitation and recovery services to assigned consumers that relate to the care, nurturing, treatment, education, socialization, habilitation, recovery/healing and support of adults diagnosed with a mental illness and in some instances, co-occurring substance abuse disorder.  These tasks focus on supporting, instructing and assisting recipients of mental health services to develop the skills needed to attain personal goals, live, be educated, work, and socialize successfully in the community environments of their choice.  /p /td /tr tr td pstrongESSENTIAL JOB FUNCTIONS:/strongstrong  List all essential job duties.  (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation.  Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) /strong/p /td /tr tr td ol liSecures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or electronically as instructed/li liProvides supportive counseling in 1:1 or group formats that assist the consumer to modify attitudes and behaviors as needed./li liMaintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines.  Continually documents consumer treatment progress.  Reviews service plans and performs follow-up to determine quantity and quality of services provided.  Ensures that plans include consideration of the consumer’s cultural and ethnic background, customs, needs, beliefs, and primary language./li liFacilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on the discharge-planning goal.  Document case notes regarding significant and untoward events and contacts with mental health providers, including ICM’s and AOT’s./li liModels’ appropriate behavior and provide rehabilitation and recovery services to assigned consumers that incorporates skills training in all areas of psychiatric rehabilitation, including the 11 restorative services. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) that assist the consumer in meeting service plan goals Examples of skills training include self-advocacy training, ADL (Activities of Daily Living) skill building, medication management training, socialization skill enhancement, and conflict resolution training.  Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals./li liEncourages consumers’ adherence to medication, program, and medical appointments, including morning or evening routines, to help consumers meet treatment goals and maintain appointments./li liMonitors medications and/or supervises individuals' self-administration of medication; counts appropriate doses of medication and maintains medication records in accordance with agency policies and procedures.  Tracks annual physical examinations and encourages follow-up./li liAs directed, accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer. Functions as criminal justice liaison for consumer./li liPlans, escorts, and/or arrange social/recreational, vocational, medical and other activities for and with consumers. Obtains and develops resource information for consumers in all aspects of their care (clinical services, recreational activities, vocational programs both within and outside of ICL and disseminates this information to consumers in a manner that is clear and understandable.  Advocates on behalf of consumer with outside service providers and within ICL and works with other team members in addressing the needs of the consumers. /li liProvides substance abuse services and administer urinalysis and/or breathalyzer tests to consumers as directed./li liPerforms crisis assessment and nonverbal and verbal crisis intervention using appropriate and approved techniques./li liParticipates in fire drills, performs headcounts, fire-watch and heat safety activities with other team members./li liImmediately reports serious incidents, serious incident allegations, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy.  Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure./li liPerforms room checks and regular inspections of the consumer's rooms, using checklists or other aids, to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence. Engages consumer in learning how to maintain a safe, clean, and healthy personal living environment.  Functions as liaison between consumer and facilities management department as needed./li liParticipates as instructed in all program communication and training activities: for example, shift briefings, daily floor meetings, communication log review and entry, supervision meetings, case conferences, staff meetings, and in-service training and development events. Participates in consumer community meetings as assigned./li liExecutes emergency plans as outlined in the policy and procedure manual./li liAssists in the orientation of new personnel when requested; assists supervisors and managerial staff with special reports, projects or responsibilities as assigned./li liAs assigned, functions as “manager on duty” or lead worker in accordance with program protocols which may include ensuring that headcounts, fire watches and heat watches are done; documentation and completion of any required reports; preliminary investigation of incidents, responding to emergency situations, and ensuring coverage for the next shift./li liAs assigned, may cover the duties of a residential or front desk counselor on a temporary basis or may cover the work of another case manager in the case of short staffing./li liComplies with attendance and timekeeping rules, including following the protocol for requesting time off and giving sufficient notice of unscheduled absences; reports reliably and regularly to work on an on-going basis./li liComply with all applicable agency policies, including infection control policies./li liMay have on-call responsibilities./li liOther job-related duties that may be assigned. ol/ol ol/ol /li li ol/ol ol/ol ol/ol /li li style="list-style-type: none;" ol/ol /li /ol /td /tr tr td pstrongESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES/strong/p /td /tr tr td ul liCommitted to the active promotion of ICL values and goals./li liAbility to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences./li liAbility to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc./li liAbility to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL./li liBasic understanding of the causes and processes of mental illness and substance abuse disorder./li liWillingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities./li liAbility to function as an effective team member, including performing share of work, cooperating with coworkers,  and securing cooperation, and maintaining professional relationships and boundaries  with co-workers, supervisors and consumers./li liAbility to use sound judgment in identifying and solving problems and knowing when to seek assistance./li liAbility to be aware of self and one’s impact on others/li liAbility to learn, understand and comply with all regulations, policies and procedures./li liAbility to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting./li liAbility to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards/li liAbility to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing./li liAbility to prepare accurate and timely documentation, reports and other written material as assigned./li liAbility to work independently, and to conform to all applicable safety and accountability measures/li liAbility to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery./li liAbility to engage in active listening, attending to what other people are saying and asking questions as appropriate/li liAbility to identify the nature of problems and to participate effectively in solving problems./li liAbility to report for work as scheduled on a consistent basis/li liAbility to be ethical- to understand and adhere to internal and external laws, rules, and policies/li /ul /td /tr tr td pstrongQUALIFICATIONS AND EXPERIENCE/strong/p /td /tr tr td ol liBachelor's degree in a human services field* strongOR/strong/li liAssociate’s  Degree in  a human services field*  and two years of full-time experience providing direct services to individuals with mental disabilities or other relevant human service experience    strongOR/strong/li liHigh school diploma or equivalency diploma recognized by the NYS Department of Education, and four years of full-time  human services  work experience  strongOR /strong/li liAn equivalent combination of training and experience.    30 college credits may be substituted for 1 year of human services experience./li /ol /td /tr /tbody /table