Shift Lead

table tbody tr td pstrongJOB TITLE:/strong/p /td td pShift Lead/p /td /tr tr td pstrongFLSA STATUS:/strong/p /td td pNon-Exempt/p /td /tr tr td pstrongJOB STATUS:/strong/p /td td pFull Time/p /td /tr tr td pstrongLOCATION:/strong/p /td td pSite/p /td /tr tr td pstrongREPORTS TO:/strong/p /td td pSite Manager or Assistant Site Manager (varies based on business need)/p /td /tr tr td pstrongDIRECT/ INDIRECT REPORTS:/strong/p /td td pNone/p /td /tr tr td pstrongEFFECTIVE DATE:/strong/p /td td p6/1/2025/p /td /tr /tbody /table h4strongPosition Overview/strong/h4 pThe Shift Lead role at Spotless Brands is an operational support position designed to provide high performing team members with exposure to site operations and foundational leadership skills. This role is not a managerial position and does not carry decision-making authority or formal leadership responsibilities. The Shift Lead supports the Site Manager and/or Assistant Manager by ensuring effective execution of daily operations during assigned shifts. Responsibilities focus on maintaining operational standards, directing workflows, and supporting team productivity, safety, and customer service. As a key holder, the Shift Lead may assist with opening and closing procedures under the guidance of site leadership./p pThis position is ideal for individuals seeking to develop hands-on operational experience and prepare for potential future leadership opportunities. The role emphasizes execution, team support, and operational oversight – without involvement in staffing decisions, disciplinary actions, or strategic decision-making./p p /p h4span style="text-decoration: underline;"strongEssential Functions (Other Duties as Assigned)/strong/span/h4 ul liSupports site leadership by executing assigned operational tasks; does not participate in managerial decision- making or formal leadership duties/li liProvide direction to team members during shifts as delegated by site management, ensuring adherence to established procedures and standards/li liEscalate all staffing, customer service, or operational issues requiring judgement or discretion to the Site Manager or Assistant Manager/li liGreet and engage customers with professionalism and enthusiasm, promoting membership programs and special promotions/li liDemonstrate and maintain in-depth knowledge of car wash packages, pricing, promotions, and processes/li liSafely operate and train others on the use of car wash equipment and chemicals/li liMonitor and guide vehicle entry and exit procedures to ensure safe, damage-free customer experiences/li liDelegate team members to appropriate workstations and monitor for efficiency and quality output/li liAssist in maintaining cleanliness and upkeep of the facility, including vacuum stations, equipment rooms, restrooms, and outdoor areas/li liPerforms routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment/li liPerforms duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep/li liConduct quality control checks on both interior and exterior cleaning standards/li liAssist with opening and closing procedures strictly per company protocols; financial handling and site security are performed under management direction/li liServe as a keyholder; assist in opening/closing procedures including securing the site/li liAddress customer issues or escalate concerns to management as needed/li liModel and enforce adherence to company policies, safety procedures and operating standards/li liPerform other duties as assigned to support site operations/li /ul p /p h4span style="text-decoration: underline;"strongEducation and Experience/strong/span/h4 ul liHigh School Diploma or equivalent preferred, not required/li liPrevious leadership experience in a customer-facing or operational environment (retail, car wash, ) preferred/li liMust be at least 16 years of age (or older where required by law or safety regulations)/li liValid driver’s license preferred (may be required depending on location and responsibilities)/li liMust meet all required certification and regulatory compliance standards applicable to the role as defined by federal, state, and local laws/li liMust be able to successfully pass a background check in accordance with company policies and applicable laws/li /ul p /p h4span style="text-decoration: underline;"strongKnowledge, Skills, and Abilities/strong/span/h4 p /p pstrongKnowledge/strong/p ul liUnderstanding of basic customer service principles and practices/li liFamiliarity with car wash packages, pricing, promotions, and process flow and willingness to learn/li liAwareness of safety protocols and chemical handling procedures/li liKnowledge of company policies, standard operating procedures, and cleanliness standards/li /ul pstrongSkills/strong/p ul liAbility to clearly give instructions, resolve conflicts, and engage with customers/li liAbility to motivate team members and delegate responsibilities/li liProblem solving and decision-making skills under pressure/li liTime management and task prioritization during busy shifts/li liBasic technical aptitude to operate car wash equipment/li liBasic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks/li /ul pstrongAbilities/strong/p ul liAbility to lead by example in a fast-paced environment/li liAbility to monitor and evaluate team performance during shifts/li liAbility to manage multiple priorities while maintaining a customer-first focus/li liAbility to maintain composure and professionalism under stress/li liPhysically able to stand, walk, and lift for extended periods, and work in outdoor conditions/li /ul p /p h4span style="text-decoration: underline;"strongPhysical Requirements/strong/span/h4 ul liAbility to walk, stand, and move, often uneven, moving and/ or wet surfaces through site/li liAbility to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder/li liAbility to twist, carry, reach, push, and pull frequently/li liAbility to lift and carry 50 pounds without assistance for work-related materials/li liAbility to work outdoors and be efficient in all weather conditions/li liAbility to work on your feet in a fast-paced, physically active environment/li liUse of personal protective equipment (gloves, eyewear, etc.. ) as required/li liMust be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas/li liFlexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise/li /ul p /p pemThis job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments./em/p pemAll duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities./em/p pemSpotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly./em/p pemSpotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E- Verify to check employment eligibility: https:///ema href="http://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf" target="_blank" rel="noopener"emwww.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf/em/a emand https:///ema href="http://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf" target="_blank" rel="noopener"emwww.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf/em/a/p