Information Technology Specialist (Level 1)

h5strongLocation:/strong Trillium Place (supports three campuses under Tandem Living)/h5 h5strongCurrent Opening:/strong/h5 ul li h5Full-time (8:30 AM - 5:00 PM)/h5 /li liThis position is strongon-site/strong/li li h5Minimal weekend commitment required as part of an on-call rotation/h5 /li /ul h5Thespan /spanstrongIT Specialist Level 1/strongspan provides first-line technical support to end users (staff and residents) across three campuses, assisting with hardware, software, network, and systems issues. This entry-level role is responsible for troubleshooting technical problems, escalating complex issues as needed, and ensuring timely resolution to support business productivity. /spanThis position will be performed in accordance with TANDEM LIVING Core Values, Mission Statement, and regulations./h5 h5br /strongQUALIFICATIONS:/strong/h5 ul style="list-style-type: circle;" li h5High school diploma or equivalent./h5 /li li h5Additional formal education, training, or relevant experience is preferred./h5 /li /ul h5strongRESPONSIBILITIES INCLUDE:/strong/h5 ul style="list-style-type: circle;" li h5Serve as the first point of contact for staff and resident users seeking technical assistance via phone, email, or the ticketing system; follow standard operating procedures and escalate issues as needed./h5 /li /ul ul style="list-style-type: circle;" li h5Install, configure, and maintain desktop and laptop computers, software applications, and peripherals./h5 /li /ul ul style="list-style-type: circle;" li h5Assist with employee onboarding and offboarding, including device setup and user account provisioning./h5 /li liSupport phone system tasks, including new phone service setup, phone moves, service transfers, and troubleshooting./li /ul h5strongBENEFITS:/strong/h5 h5strong/strongAt TANDEM LIVING we value the wellbeing of all of our team members and offer competitive wages and a comprehensive benefit package! Benefits may include:/h5 ul li h5Medical, Dental, and Vision Insurance/h5 /li /ul ul li h5401(k) Retirement Plan with company match/h5 /li /ul ul li h5Tuition Reimbursement, Scholarship, and Advancement Programs/h5 /li /ul ul li h5Paid Time Off /h5 /li /ul ul li h5Company-paid Life Insurance/h5 /li /ul ul li h5Access to our Wellness Center and Pool at no charge /h5 /li li h5$500 Unlimited Employee Referral Bonus!/h5 /li /ul