Customer Service Representative - Full-time / Part-time

brbrspan style="font-size:18px;"buCustomer Service Representative "CSR"/u/b/spanbrspan style="font-size:10pt;"span style="font-family:'Trebuchet MS', sans-serif;"span style="font-size:11pt;"span style="background:#ffffff;"span style="font-family:Roboto;"span style="color:#202124;"Lazy River Products' Customer Service Representatives "CSR" will be primarily responsible for providing superior support, interaction, and educational guidance to LRP customers. The CSR#160;/span/span/span/spanspan style="font-size:11pt;"span style="font-family:Roboto;"span style="color:#040c28;"guides the guest through their retail experience and dispenses cannabis and cannabis products in a sales transaction/span/span/spanspan style="font-size:11pt;"span style="background:#ffffff;"span style="font-family:Roboto;"span style="color:#202124;". This position is responsible for providing the exact product selected by the guest and maintaining compliance throughout the entire dispensing and sales experience.#160;/span/span/span/span/span/spanspan style="font-size:11pt;"span style="font-family:Roboto;"CSR's#160;/span/spanspan style="font-size:11pt;"span style="background:#FFFFFF;"span style="font-family:Roboto;"span style="color:#202124;"work with direct supervision of Retail Leadership and reports directly to the General Manager./span/span/span/spanh1b style="font-family:'Trebuchet MS', sans-serif;font-size:11pt;"span style="font-family:Roboto;"Core Responsibilities:/span/b/h1ulli class="MsoBodyText" style="margin-left:8px;"span style="font-size:10pt;"span style="font-family:'Trebuchet MS', sans-serif;"span style="font-size:11pt;"span style="font-family:Roboto;"Upsell LRP products./span/span/span/span/lili class="MsoBodyText" style="margin-right:8px;margin-left:8px;"span style="font-size:10pt;"span style="font-family:'Trebuchet MS', sans-serif;"span style="font-size:11pt;"span style="font-family:Roboto;"span style="letter-spacing:-0.3pt;"Process /span/span/spanspan style="font-size:11pt;"span style="font-family:Roboto;"cash and debit payments for in-store and online customer purchases via Dutchie./span/span/span/span/lili class="MsoBodyText" style="margin-right:8px;margin-left:8px;"span style="font-size:10pt;"span style="font-family:'Trebuchet MS', sans-serif;"span style="font-size:11pt;"span style="font-family:Roboto;"Ensuring all span style="letter-spacing:-0.45pt;"transactions /spanarespan style="letter-spacing:-0.9pt;" verified with /spanthe correct quantities and product(s) /span/span/span/span/lili class="MsoBodyText" style="margin-right:8px;margin-left:8px;"span style="font-size:10pt;"span style="font-family:'Trebuchet MS', sans-serif;"span style="font-size:11pt;"span style="font-family:Roboto;"span style="letter-spacing:-0.45pt;"Ensuring all transactions are /span/span/spanspan style="font-size:11pt;"span style="font-family:Roboto;"span style="letter-spacing:-0.9pt;"accurate, compliant, and /span/span/spanspan style="font-size:11pt;"span style="font-family:Roboto;"properly secured with the order#8217;s POS receipt attached to the outside or inside the exit bag./span/span/span/span/lili class="MsoBodyText" style="margin-left:8px;"span style="font-size:10pt;"span style="font-family:'Trebuchet MS', sans-serif;"span style="font-size:11pt;"span style="font-family:Roboto;"Maintain organization and cleanliness of workstations and retail store./span/span/span/span/lili class="MsoBodyText" style="margin-left:8px;"span style="font-size:10pt;"span style="font-family:'Trebuchet MS', sans-serif;"span style="font-size:11pt;"span style="font-family:Roboto;"Follow LRP Cash Handling Policy and all job-related processes and procedures./span/span/span/span/lili class="MsoBodyText" style="margin-right:13px;margin-left:8px;"span style="font-size:10pt;"span style="font-family:'Trebuchet MS', sans-serif;"span style="font-size:11pt;"span style="font-family:Roboto;"span style="letter-spacing:-0.3pt;"Accurately educate /span/span/spanspan style="font-size:11pt;"span style="font-family:Roboto;"customers and consumers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed./span/span/span/span/lili style="margin-right:65px;margin-left:8px;"span style="font-size:11pt;"span style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"span style="letter-spacing:-0.3pt;"Maintain /span/spanspan style="font-family:Roboto;"awareness of customer input and suggest changes to Retail-Leadership to improve upon both vendor and LRP products./span/span/span/lili style="margin-right:65px;margin-left:8px;"span style="font-size:11pt;"span style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"Report customer complaints to Retail-Leadership promptly./span/span/span/li/ulspan style="font-size:11pt;"span style="font-family:'Trebuchet MS', sans-serif;"bspan style="font-family:Roboto;"Floor Sales Associate Core Responsibilities:/span/b/span/spanulli class="MsoBodyText" style="margin-left:8px;"span style="font-size:10pt;"span style="font-family:'Trebuchet MS', sans-serif;"span style="font-size:11pt;"span style="font-family:Roboto;"Upsell LRP products./span/span/span/span/lili class="MsoBodyText" style="margin-left:8px;"span style="font-size:10pt;"span style="font-family:'Trebuchet MS', sans-serif;"span style="font-size:11pt;"span style="font-family:Roboto;"Greet customers as they enter the dispensary./span/span/span/span/lili class="MsoBodyText" style="margin-left:8px;"span style="font-size:10pt;"span style="font-family:'Trebuchet MS', sans-serif;"span style="font-size:11pt;"span style="font-family:Roboto;"Engage, upsell, and connect with customers./span/span/span/span/lili class="MsoBodyText" style="margin-right:13px;margin-left:8px;"span style="font-size:10pt;"span style="font-family:'Trebuchet MS', sans-serif;"span style="font-size:11pt;"span style="font-family:Roboto;"span style="letter-spacing:-0.3pt;"Educate /span/span/spanspan style="font-size:11pt;"span style="font-family:Roboto;"customers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed./span/span/span/span/li/ulh1strongspan style="font-size:12pt;"span style="font-family:Tahoma, sans-serif;"span style="font-size:11pt;"span style="font-family:Roboto;"Education and Experience -/span/span/span/span/strong/h1ulli style="margin-right:36px;margin-left:8px;"span style="font-size:11pt;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"A minimum of 2 years of experience in retail, customer service, or a related field is required./span/span/span/span/lili style="margin-right:36px;margin-left:8px;"span style="font-size:11pt;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"High School Diploma, GED or equivalent required./span/span/span/span/lili style="margin-right:36px;margin-left:8px;"span style="font-size:11pt;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"College degree preferred./span/span/span/span/lili style="margin-right:36px;margin-left:8px;"span style="font-size:11pt;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"Adult-Use Massachusetts Retail cannabis industry experience preferred./span/span/span/span/lili style="margin-right:36px;margin-left:8px;"span style="font-size:11pt;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"Experience with Dutchie or other Seed-to-Sale POS experience is a plus./span/span/span/span/lili style="margin-right:36px;margin-left:8px;"span style="font-size:11pt;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"Multilingual abilities to assist a diverse customer base is a plus./span/span/span/span/li/ulh1strongspan style="font-size:12pt;"span style="font-family:Tahoma, sans-serif;"span style="font-size:11pt;"span style="font-family:Roboto;"Physical Requirement/Work Environment -/span/span/span/span/strong/h1ullispan style="font-size:11pt;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"Retail store work environment./span/span/span/span/lilispan style="font-size:11pt;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"Must be able to work on your feet for duration of shift./span/span/span/span/lilispan style="font-size:11pt;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"Must be able to work without leaving workstation excessively outside of regular break./span/span/span/span/lilispan style="font-size:12pt;"span style="font-family:Tahoma, sans-serif;"span style="font-size:11pt;"span style="font-family:Roboto;"span style="font-weight:normal;"Must have the ability to perform work related activities for up to 8 hours a day including repetitive motions and use of hands./span/span/span/span/span/lilispan style="font-size:11pt;"span style="background:#FFFFFF;"span style="color:#202124;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"span style="color:#000000;"This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching./span/span/span/span/span/span/span/lilispan style="font-size:11pt;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"Must be able to lift, carry, and balance up to 30 pounds. /span/span/span/span/li/ulh1strongspan style="font-size:12pt;"span style="font-family:Tahoma, sans-serif;"span style="font-size:11pt;"span style="font-family:Roboto;"Knowledge #8211; /span/span/span/span/strong/h1ulli style="margin-right:36px;"span style="font-size:11pt;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"Knowledge and understanding of state and local cannabis laws and how they apply to the operations of Lazy River Products./span/span/span/span/lilispan style="font-size:11pt;"span style="background:#FFFFFF;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"span style="color:#000000;"Customer and Personal Service#160;#8212; Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction./span/span/span/span/span/span/lilispan style="font-size:11pt;"span style="background:#FFFFFF;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"span style="color:#000000;"Computer Software#160;#8212; /span/spanspan style="font-family:Roboto;"span style="color:#000000;"Knowledge of Windows OS, basic computer navigation, and Office 365 applications such as Outlook, Word and Excel./span/span/span/span/span/span/li/ulh1strongspan style="font-size:12pt;"span style="font-family:Tahoma, sans-serif;"span style="font-size:11pt;"span style="font-family:Roboto;"Skills -/span/span/span/span/strong/h1ulli style="margin-right:36px;"span style="font-size:11pt;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"Superior customer service skills./span/span/span/span/lili style="margin-right:36px;"span style="font-size:11pt;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"Excellent organizational, attention to detail, and analytical skills./span/span/span/span/lili style="margin-right:36px;"span style="font-size:11pt;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"Strong written and verbal communication skills./span/span/span/span/lili style="margin-right:36px;"span style="font-size:11pt;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"Ability to multi-task and adjust to shifting priorities in a fast-paced environment./span/span/span/span/lili style="margin-right:36px;"span style="font-size:11pt;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"Commitment to learning and continuous development./span/span/span/span/lilispan style="font-size:11pt;"span style="background:#FFFFFF;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"span style="color:#000000;"Active Listening#160;#8212; Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times./span/span/span/span/span/span/lilispan style="font-size:11pt;"span style="background:#FFFFFF;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"span style="color:#000000;"Service Orientation#160;#8212; Actively looking for ways to help people; service-oriented./span/span/span/span/span/span/lilispan style="font-size:11pt;"span style="background:#FFFFFF;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"span style="color:#000000;"Critical Thinking#160;#8212; Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems./span/span/span/span/span/span/lilispan style="font-size:11pt;"span style="background:#FFFFFF;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"span style="color:#000000;"Complex Problem Solving#160;#8212; Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions./span/span/span/span/span/span/lilispan style="font-size:11pt;"span style="background:#FFFFFF;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"span style="color:#000000;"Time Management#160;#8212; Managing one's own time and the time of others and multitasking./span/span/span/span/span/span/lilispan style="font-size:11pt;"span style="background:#FFFFFF;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"span style="color:#000000;"Monitoring#160;#8212; Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action./span/span/span/span/span/span/li/ulstrongspan style="font-size:12pt;"span style="font-family:Tahoma, sans-serif;"span style="font-size:11pt;"span style="font-family:Roboto;"Abilities -/span/span/span/span/strongulli style="margin-right:36px;margin-left:8px;"span style="font-size:11pt;"spanspan style="font-family:'Trebuchet MS', sans-serif;"span style="font-family:Roboto;"Ability to learn new computer software./span/span/span/span/lili style="margin-right:36px;margin-left:8px;"span s