Guest Experience Specialist

pspan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; font-weight: bold; text-decoration: none"Join Our Team as a Guest Experience Specialist!/span/p pspan style="color: #000000; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none" /span/p pspan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; font-weight: bold; text-decoration: none"About Us:/spanspan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"At V/O Med Spa, we are dedicated to creating exceptional experiences for our guests from the moment they reach out to us. Our team is passionate about providing top-notch service and enhancing the well-being of every client who walks through our doors. We are currently looking for a dynamic, friendly and customer-focused professional with a passion for driving results to join our spa team!/span/p pspan style="color: #000000; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none" /span/p pspan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; font-weight: bold; text-decoration: none"Position Summary: /spanspan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"As a Guest Experience Specialist, you will be the first point of contact for our guests, responsible for ensuring they have a memorable and seamless experience. You’ll manage guest scheduling, ensure timely service delivery, and embody our core values in every interaction. In addition to supporting our sales process, you will play a key role in managing leads, following up with potential clients, and helping convert inquiries into loyal guests. Your role will also be vital in maintaining a clean and organized workspace, responding to guest inquiries, and consistently representing the V/O Med Spa brand with pride. You will report directly to the Spa Manager./span/p pbr/p pspan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"span style="font-weight: bold"Schedule:/spanbrspanThis is a part-time position with working days onspan /span/spanspan style="font-weight: bold"Wednesdays and Saturdays/spanspan, for up tospan /span/spanspan style="font-weight: bold"16 hours per week/spanspan./span/span/p pspan style="color: #000000; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none" /span/p pspan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; font-weight: bold; text-decoration: none"Responsibilities: /spanspan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; font-weight: bold; text-decoration: none"brbr/span/p ul lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Greet and welcome guests in a friendly and professional manner. /span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Check-in and check-out guests efficiently and accurately./span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Ensure that the guest has an exceptional experience from the moment they call on the phone or walk through the door/span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner/span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Play a key role in managing leads, following up with potential clients, and helping convert inquiries into loyal guests/span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Embody V/O’s core values and reflect them through their interactions and behaviors/span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process, and representing the V/O Med Spa brand at the highest level./span/li /ul pspan style="color: #000000; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none" /span/p pspan style="color: #000000; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none"What You Bring to the Team:/span/p ul lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; font-weight: bold; text-decoration: none"Key Attributes for Success:/span ul lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Ethical and trustworthy/span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Positive and enthusiastic attitude/span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Empathetic and outgoing/span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Strong problem solver/span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Team-oriented and responsible/span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Motivated by achieving goals and driving revenue/span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Confident in engaging clients to promote services and products/span/li /ul /li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; font-weight: bold; text-decoration: none"Essential Skills:/span ul lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Highly organized and responsive/span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Adaptive and flexible/span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Continuous improvement mindset/span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Effective communication and time management skills/span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Proven ability to manage leads and convert inquiries into sales/span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Skilled in upselling and cross-selling spa services and retail products/span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Comfortable working with sales targets and performance metrics/span/li /ul /li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none"Qualifications:/span ul lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"In-depth knowledge of spa services/span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Excellent interpersonal and customer service skills/span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Strong cleanliness and sanitation practices/span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Comfortable consulting clients on both cosmetic and non-cosmetic treatment options/span/li lispan style="color: #000000; font-family: Arial,sans-serif; font-size: 11.5pt; text-decoration: none"Previous experience in a sales or client-facing role, preferably in a spa, wellness, or hospitality environment/span/li /ul /li /ul pspan style="color: #000000; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none"Why Work with Us?/spanspan style="color: #000000; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none"br/spanspan style="color: #000000; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none"At V/O Med Spa, we believe in fostering a positive and inspiring work environment where your contributions matter. This is a fantastic opportunity to grow your career in the beauty and wellness industry while making a real impact on our guests' lives./span/p pspan style="color: #000000; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none"Ready to Elevate Guest Experiences?/spanspan style="color: #000000; font-family: Arial,sans-serif; font-size: 11pt; font-weight: bold; text-decoration: none"br/spanspan style="color: #000000; font-family: Arial,sans-serif; font-size: 11pt; text-decoration: none"If you're passionate about providing outstanding service and eager to be part of a supportive team, we want to hear from you! Apply now and take the first step toward a rewarding career as a Guest Experience Specialist with V/O Med Spa./span/p