STORE OPERATIONS ADMINISTRATOR

p style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"strongBassett Furniture ndash; Store Operations Administrator/strong/p p style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"strongCustomer Service Opportunity | Hourly | Entry Level/strong/p p style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"nbsp;/p p style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"The Store Operations Administrator (SOA) is responsible for assisting the manager in the daily operations of the Bassett Home Furnishings retail location, so that the storersquo;s financial objectives, customer experience, and daily tasks are consistently achieved. Our SOAs work with customers to arrange payment for merchandise, provide follow up on customer service issues, schedules deliveries, respond to post delivery and service surveys, as well as provide information on many other issues and questions. They ensure adherence to the Bassett standard in the following areas: customer relations, administrative functions, operational processes, and systems. The ideal candidate must possess a true passion for customer service./p p style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"nbsp;/p p style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"strongNecessary experience/skills/education/abilities/strong/p ul li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Retail experience is a plus, but not required;/li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Conflict and problem resolution skills;/li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Organizational and time management skills;/li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Commitment to Bassettrsquo;s Vision and Values at all times;/li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Valid driverrsquo;s license and a maintained clear and safe driving record;/li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Work as a team with an enthusiastic attitude;/li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Effectively communicate with customer, co-workers, and management;/li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Read, understand and write the English language;/li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Utilize Windows based software, including Word and Excel;/li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Navigate and utilize applicable Bassett systems;/li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Occasionally lift and/or pull up to 25 pounds;/li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Occasionally bend or reach overhead;/li /ul p style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"strongEssential Functions/strong/p ul li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Assist design consultants with order entry, cash management, and financing applications./li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Assist ordering parts for customers such as arm caps, table legs, hardware, etc./li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Direct administrative functions, including management and maintenance of: Petty cash reconciliation, along with reimbursement and balancing of the cash drawer./li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Assist with sales order entry auditing using the daily transaction report./li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Work directly with customers to understand, troubleshoot, and resolve post purchase service concerns./li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Schedule customer deliveries, service calls and conducting customer satisfaction surveys./li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Processing service orders and maintain communication with customer on service status./li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Receive purchase orders for parts or store pick-ups./li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Audit and approve daily business folders and ensuring cash balancing to include all necessary supporting documentation is sent to the Retail Accounting Team including deposits and payments, in conjunction with store manager./li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Manage operational processes and practices, including: Store expense control, warehouse procedures, inventory accuracy, and building maintenance./li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Establish relationship and open communication with human resources, distributions centers, visual team, corporate customer care, accounting, etc./li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Perform other operational duties as assigned;/li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Maintain satisfactory time and attendance./li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Collaborate with the store manager, regional visual and warehouse operations to assist with facilitation of floor moves and ensure adherence to the floor set guide and visual standards./li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Awareness of merchandising and marketing for new merchandise tagging and tagging updates./li /ul p style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"strongBenefits include:/strong/p ul li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Paid training/li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Health/Dental/Vision coverage/li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Life Insurance/li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; 401(k) plan with company match/li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Tuition assistance/li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Paid time off/li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Generous Employee Discounts/li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Work in a State-of-the Art Showroom/li li style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"middot; Opportunity for growth and advancement./li /ul p style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"nbsp;/p p style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"emBassett Furniture Industries is an equal opportunity and affirmative action employer and does not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, veterans status or other protected category. Bassett is dedicated to ensuring that qualified applicants are employed and that employees are treated consistently during employment, without regard to their race, color, religion, sex, national origin, disability, age, veterans status or other protected category. EEO/AA-M/F/V/D/em/p p style="color: #000000; font-family: 'Times New Roman'; font-size: medium; white-space: normal;"emIND1 #ZR #LI-RS1/em/p