Host/Hostess

pstrongOVERVIEW OF POSITION:/strong/ppstrongnbsp;/strong/ppGreets and seats customers, receives payment and assists service personnel as needed to ensure customer satisfaction./ppnbsp;/ppstrongPRINCIPLE DUTIES AND RESPONSIBILITIES/strong/pulliGreets and welcomes all customers immediately upon arrival and verifies number in their party. Determines special needs, e.g. high chairs, special menus./liliCollects payment from customers immediately, in accordance with established cash handling procedures, inquires about food/service satisfaction and handles customer complaints/suggestions appropriately./liliSeats customers at tables/booths appropriate for their needs and those of the restaurant, and introduces feature of the day./liliKeeps hostess area stocked and clean, e.g., to-go items and bakery products./liliHandles incoming telephone calls immediately, and takes to go orders as appropriate./liliMaintains proper supply of clean menus./liliPeriodically supplies customers with initial beverage suggestions and provides beverages order and refills./liliAssists service personnel in cleaning and setting tables./liliResolves complaints as he/she becomes aware of them, notifying the manager of any complaints received./liliAssists other service personnel as needed./li/ulpstrongnbsp;/strong/ppstrongAccountabilities/strong/pulliCustomer are greeted and seated in order which they arrive in a pleasant and courteous manner following company timing standards. Guest check transactions are handles properly, such that register totals balance at the end of the shift./li/ulpnbsp;/ppstrongQualification Standards/strong/pulliMust be able to observe and differentiate between monetary denominations./liliAbility to communicate with guests./liliFlexible and reliable/liliTeam player./liliMust have sufficient mobility to move and/or operate in work area./liliMust be able to observe and ensure product is prepared and presented to company requirements./liliMust meet any state, county or municipal regulation pertaining to health risk concerns about food handling/li/ulpnbsp;/p