Service Desk

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;127 Perry Hall - Perry Hall, MD/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Part Time/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$15.00 - $15.00 Hourly/div divstrongJob Shift/strong: nbsp;nbsp;nbsp;Any/div divstrongJob Category/strong: nbsp;nbsp;nbsp;Customer Service/div /div h4Description/h4h2span style="font-size:16pt"span style="font-family:Cambria,serif"span style="color:#7030a0"Company amp; Benefits/span/span/span/h2 pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partnersrsquo; core purpose is to inspire people to change their lives (and have fun doing it)! We are span style="background-color:#fcfcfc"span style="color:#000000"an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:/span/span/span/span/p pnbsp;/p ul lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Positive and professional environment where our brand promise is ldquo;Judgement Free Zonerdquo; /span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Growth Opportunities: over 90% of our management team started as an entry level team member/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Competitive pay /span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"401K Retirement Fund (Annual discretionary employer match up to 6%)/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Regular involvement in community outreach events/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Free employee Black Card Membership /span/span/li /ul pnbsp;/p h2span style="font-size:16pt"span style="font-family:Cambria,serif"span style="color:#7030a0"Job Description Summary/span/span/span/h2 pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships. /span/span/p pnbsp;/p h2span style="font-size:16pt"span style="font-family:Cambria,serif"span style="color:#7030a0"Essential Job Functions/span/span/span/h2 ul lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Greet all members and guests upon arrival and say goodbye upon departure;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Monitor club access to both members and non-members; /span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Answer questions and handle member and guest complaints;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Answer phone calls and provide information to prospects;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Give tours to prospective members;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Sell memberships, write agreements, and enter new members into database;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Operate Point-of-Sale system and collect balances on past due accounts;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Organize and maintain customer service front desk; /span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Schedule appointments for fitness training sessions;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Complete the Club Walk-Around every 20 minutes and complete checklists;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Answer questions and give guidance to new employees; /span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Perform beginning of shift and end of shift procedures; /span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Perform club housekeeping including, but not limited to:/span/span ul style="list-style-type:circle" lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Dusting where and when necessary including vents;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Wiping tile, walls, and doors;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Vacuuming and mopping floors; /span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Replenishing toilet paper and soap;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Emptying trash cans; and,/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Maintaining organization of cleaning closet./span/span/li /ul /li /ul pnbsp;/p ul lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and, /span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Perform all other duties as assigned or required. /span/span/li /ul pnbsp;/p h2span style="font-size:16pt"span style="font-family:Cambria,serif"span style="color:#7030a0"Education amp; Experience/span/span/span/h2 ul lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"High School Diploma or G.E.D. preferred;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Previous customer service and/or sales experience preferred;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Previous cleaning/maintenance experience preferred; and,/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Basic computer literacy./span/span/li /ul pnbsp;/p h2span style="font-size:16pt"span style="font-family:Cambria,serif"span style="color:#7030a0"Skills and Abilities /span/span/span/h2 ul lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Excellent phone, communication, and interpersonal skills;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Understand and be able to communicate the Judgment Free Zone concept;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Accuracy with numbers; /span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Ability to follow directions;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Ability to work well independently and with others;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Positive attitude and willingness to help others;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Ability to maintain composure in difficult situations; and,/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Ability to recognize and learn from mistakes./span/span/li /ul pnbsp;/p h2span style="font-size:16pt"span style="font-family:Cambria,serif"span style="color:#7030a0"Physical Environment amp; Requirements /span/span/span/h2 ul lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Primarily indoor environment with normal exposure to light, sound, heat, and cold;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach; /span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Must be able frequently move, lift, push, pull, carry at least 60 lbs.;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Must be able to operate equipment such as vacuums and floor scrubbers;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Exposure to standard cleaning fluids and chemicals;/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Must be able to recognize, identify, and judge behavior within environment; and, /span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information./span/span/li /ul pnbsp;/p pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"emNothing in this job description restricts managementrsquo;s right to assign or reassign duties and responsibilities to this job at any time. This description reflects managementrsquo;s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time./em/span/span/p h4Qualifications/h4br