Branch Member Service Representative IV - Full-time

divdivdivp data-pasted="true"strongJob Description/strong/ppstrongPosition Summary:nbsp;/strong/ppLAFCU#39;snbsp;Branch Member Service Representative III/IVstrongnbsp;/strongprovides excellent service to Members and Non-Members visiting branch/service center locations. Provides information and promotes credit union products and services to build relationships. Processes applications and transaction/service requests in the general areas of establishing/maintaining accounts (incl. Checking, Savings, Money Market, Holiday, Share Certificates, IRAs, Business Accounts, etc.), loan request (incl. applications, funding and closing), and auxiliary credit union services. This position is anbsp;full timestrongnbsp;/strongpositionnbsp;andnbsp;reports to the Branch Manager I/IIstrongnbsp;/strongat the employeersquo;s assigned branch location.nbsp;/pp data-pasted="true"strongJob Summary amp; Standards:/strong/pul type="disc"li data-pasted="true"Provides exceptional member service while answering questions and accurately opening new consumer membership (savings) and checking relationships. Opens new tax advantaged / retirement account relationships (IRAs, Roth, HSAs, and ESA). Conducts consumer member onboarding follow-up./liliReceives and processes consumer loan applications (Auto, Visa CC, Personal Loans) and closes approved loans. Refers FastPass, AutoLand, and Business Services and Loans./liliProvides members with support for advanced Mobile App and Online Banking support, including password resets, locked accounts, profile updates, denied access, Bill Pay External Transfer, Mobile Check Deposit, Zelle, and Online Wires./liliCross sells ancillary loan services (GAP, MBP, and Debt Protection)./liliAll MSR 1-2 Functions/liliAssists members with situations involving fraud, identity theft and account takeover issues./liliKnowledgeable of regulatory guidelines related to account opening and loans (KYC, CIP, Truth in Lending, Reg B / ECOA, SAFE Act )/liliPerforms other duties as assigned by Leads / Management./liliKnowledgeable of regulatory guidelines including but not limited to Real Estate such as HMDA./liliPerforms other duties as assigned by Leads / Management./liliMay also serve as back-up the Contact Center quot;Queue 2quot; as needed./li/ulpstrong data-pasted="true"In addition to the duties above, the Branch Member Services Representative IV nbsp;will have the following duties:/strong/pul data-pasted="true"liAll MSR 1- 3 Functions/liliProvides exceptional member service while answering questions and accurately opening new business and specialty account relationships (Business Checking, Trust Accounts, Revocable Trust Accounts, Guardianships, Coogan, CUTMA, Powers of Attorney). Handles inquiries and transactions related to deceased account processing./liliQuotes rates, process, and fund 1st Trust Deed, amp; Home Equity / HELOC loans./liliMay also provide training for MSR 3 positions./liliProvides Notary Service/liliKnowledgeable of regulatory guidelines including but not limited to Real Estate such as HMDA./liliMay also serve as back-up the Contact Center quot;Queue 3quot; and Digital Branch Queue as needed.brbr/li/ulp data-pasted="true"strongQualifications amp; Opportunities:nbsp;/strong/pul type="disc"liOne year to three years of similar or related experience./liliA high school education or GED./liliWork involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication./liliWorking knowledge of established teller procedures and policies. Understanding of Credit Union operations. Communicates information and ideas in speaking so others will understand. General office equipment such as calculators, computers, photocopiers, and scanners./li/ulpbr/pp data-pasted="true"strongSalary:/strong/ppstrongBranch Member Service Representative III/strong/pul type="disc"liThe minimum and maximum base salary range for this position is $23.61 to $34.07 in California.nbsp;/lilistrongemuThe target starting base hourly rate is between $23.61 to $26.22.nbsp;/u/em/strong/li/ulpstrongBranch Member Service Representative IV/strong/pul type="disc"liThe minimum and maximum base salary range for this position is $25.61 to $37.43 in California.nbsp;/lilistrongemuThe target starting base hourly rate is between $25.61 to $28.57.nbsp;/u/em/strong/lili data-pasted="true"This compensation and benefits information is based on Los Angeles Federal Credit Union#39;s good faith estimate as of the date of publication and may be modified in the future./liliThe starting base salary within the range will depend on a variety of factors that may include relevant prior experience and/or education, or skills and expertise./li/ulpbr/ppstronguLAFCU is an Equal Opportunity Employer. We are committed to building an inclusive and diverse workforce./u/strong/p/div/div/div