IT Associate

divThe IT Associate shall manage SharePoint for the Company as well as support the Help Desk. Information Technology Associates are responsible for the support and maintenance of all assigned assets and work tasks. The support and maintenance shall meet the requirements of the company’s defined policies, processes, and SLA’s. The support and maintenance shall be addressed in a timely manner to comply with internal requirements.nbsp;/divbr/br/The IT Associate shall manage SharePoint for the Company as well as support the Help Desk. Information Technology Associates are responsible for the support and maintenance of all assigned assets and work tasks. The support and maintenance shall meet the requirements of the company’s defined policies, processes, and SLA’s. The support and maintenance shall be addressed in a timely manner to comply with internal requirements.  br/br/bResponsibilities/bbr/linbsp;Provides technology supportnbsp;remotelynbsp;and in-person (when required), to include but not limited to: advanced problem diagnosis and error resolution, equipment setup/repair, assisting with network /server troubleshooting/patching, telecom support/troubleshooting./liliManages helpdesk support./liliAssists with (or coordinates) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents./liliResolves incidents associated with company-standard end user software and hardware, including mobile/hand-held technologies. Identifies sources and trends of technical problems to prevent future occurrences within the prescribed processes and SLAs./liliAssists with off-site support for company sponsored functions/meetings./liliAnalyzes information, identifies key issues and relationships, and draws logical conclusions; identifies the root causes of problems and develops and suggests appropriate solutions./libr/br/bRequirements/bbr/li1-2 years’ work experience in technology services and/or consulting environment/lilibMust be located within 30 miles of the Baltimore, MD area and able to travel for urgent IT issues if needed./b/liliHighly proficient with SharePoint tool and management/liliHighly proficient with Microsoft office suite/liliStrong Networking capabilities/li