Team Lead, Retail Sales - Full Time

div class="OutlineElement Ltr SCXW176415643 BCX8" style="margin:0px;padding:0px;direction:ltr;font-family:'segoe ui' , 'segoe ui web' , 'arial' , 'verdana' , sans-serif;font-size:12px;background-color:#ffffff" div class="OutlineElement Ltr SCXW176415643 BCX8" style="margin:0px;padding:0px;direction:ltr;font-family:'segoe ui' , 'segoe ui web' , 'arial' , 'verdana' , sans-serif;font-size:12px;background-color:#ffffff" p style="text-align:left;margin-left:0px;text-indent:0px"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"strongspan style="line-height:17.2667px"Mission Contribution:/span/strongspan style="line-height:17.2667px" To ensure the efficient and cost-effective operation of retail, production, and/or donation center functions through safeguarding corporate assets, managing staff, fostering customer and donor relations, maximizing profitability, and supporting training opportunities. This role will support store management in the functional areas of sales, donation intake, and production, contributing to Goodwill’s mission of sustainability and community support./spanspan style="line-height:17.2667px" br /br //span/span/p p style="text-align:left;margin-left:0px;text-indent:0px"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"strongspan style="line-height:17.2667px"Summary:/span/strongspan style="line-height:17.2667px" Under the direct supervision of the Store Manager or designee, the Team Lead is responsible for overseeing and training staff across retail, production, and/or donation functions. This includes customer service, cash register operations, facility security, processing donations, and/or inventory management. The Team Lead will coordinate donation intake, sort and price items, maintain cleanliness, ensure accurate cash handling, and/or assist in all day-to-day operations across retail, production, and/or donation centers functions./spanspan style="line-height:17.2667px" br /br //span/span/p p style="text-align:left;margin-left:0px;text-indent:0px"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"strongspan style="line-height:17.2667px"Essential Functions:/span/strongspan style="line-height:17.2667px" /span/span/p ollispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"Greet and assist customers and donors, ensuring prompt and courteous service within 10 seconds of entry./spanspan style="line-height:17.2667px" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="color:#000000;line-height:16px"Assist with leading, training, and coaching team members in daily department tasks (cashiers, production staff, donation attendants) to support efficiency and adherence to company procedures, under the guidance of the manager./spanspan style="line-height:16px;color:#000000" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"Oversee the accurate pricing, sorting, and rotation of donated goods in alignment with store and production standards./spanspan style="line-height:17.2667px" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"Assist with processing donations, ensuring proper categorization, pricing, and timely movement to the sales floor or storage areas./spanspan style="line-height:17.2667px" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:16px"Demonstrates the principles of DURT (Donor Urgent Response Team) with every donor interaction and uses the DURT Alert system to ensure all donors receive world class customer service. /spanspan style="line-height:16px" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"Maintain a clean and organized environment across departments: sales floor, production area, and donation intake area, including regular stocking, cleaning, and rotating merchandise./spanspan style="line-height:17.2667px" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"strongspan style="line-height:17.2667px"For Retail Team Leads:/span/strongspan style="line-height:17.2667px" Assign cash drawers and oversee cashier balancing procedures, ensuring compliance with Goodwill’s cash handling policies./spanspan style="line-height:17.2667px" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"Schedule and coordinate breaks for team members, ensuring continuous coverage./spanspan style="line-height:17.2667px" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"Track daily metrics for production, donations, or retail sales, ensuring department goals are met and reporting any discrepancies to management./spanspan style="line-height:17.2667px" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"Complete daily reports relevant to department operations (cash register transactions for Retail, donation volumes for ADC, and production output for Production)./spanspan style="line-height:17.2667px" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="color:#000000;line-height:16px"Monitor compliance with Goodwill’s policies for cash handling (if applicable), donations, and employee conduct, escalating any violations promptly to the manager for resolution./spanspan style="line-height:16px;color:#000000" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"Perform regular safety checks on equipment and report any hazards or injuries immediately./spanspan style="line-height:17.2667px" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"Train staff on safety procedures for handling merchandise, donations, and customer interactions, ensuring safe work practices are followed./spanspan style="line-height:17.2667px" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"Ensure security measures are followed related to theft prevention, pilferage, and handling of cash receipts (where applicable)./spanspan style="line-height:17.2667px" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"Provide excellent customer and donor service by addressing concerns, answering questions, and ensuring satisfaction across all areas of operation./spanspan style="line-height:17.2667px" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"Assist with promotional activities, including setting up displays, posting signs, and communicating offers to customers, as needed./spanspan style="line-height:17.2667px" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"Support company initiatives by following Goodwill’s customer service policies, including the 10-second rule for customer engagement and maintaining store cleanliness./spanspan style="line-height:17.2667px" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"Maintain Goodwill’s operational standards for inventory management, productivity, and donation intake, adhering to company-wide best practices./spanspan style="line-height:17.2667px" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"Exhibit actions and behaviors that align with Goodwill’s core values to Serve, Lead, Include, Mentor, and Excel./spanspan style="line-height:17.2667px" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"Perform additional duties as assigned by management, contributing to store operations, production efficiency, and donation center productivity./spanspan style="line-height:17.2667px" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:16px"Attends in-service and related training as assigned./spanspan style="line-height:16px" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:16px"Performs other duties as assigned by Management./spanspan style="line-height:16px" /span/span/lilispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"Adheres to all Goodwill personnel policies and procedures./spanspan style="line-height:17.2667px" br /br //span/span/li/ol p style="text-align:left;margin-left:0px;text-indent:0px"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"strongspan style="line-height:17.2667px"Minimum Qualifications:/span/strongspan style="line-height:17.2667px" /span/span/p ul style="font-family:'verdana'"lispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:16px"Ability to read, write, and communicate verbally./spanspan style="line-height:16px" /span/span/li/ul ul style="font-family:'verdana'"lispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:16px"Ability to perform basic math skills. /spanspan style="line-height:16px" /span/span/li/ul ul style="font-family:'verdana'"lispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:16px"Must be able to work independently./spanspan style="line-height:16px" /span/span/li/ul ul style="font-family:'verdana'"lispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:16px"Ability to develop and maintain effective working relationships with managers, team members, customers, and donors. /spanspan style="line-height:16px" /span/span/li/ul ul style="font-family:'verdana'"lispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:16px"Ability to work within a team situation. /spanspan style="line-height:16px" /span/span/li/ul ul style="font-family:'verdana'"lispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:16px"Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance. /spanspan style="line-height:16px" br /br //span/span/li/ul p style="text-align:left;margin-left:0px;text-indent:0px"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:19.425px" br //spanstrongspan style="line-height:17.2667px"Required Certificates, Licenses, Registrations, Experience:/span/strongspan style="line-height:17.2667px" /span/span/p ul style="font-family:'verdana'"lispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"High school diploma or GED./spanspan style="line-height:17.2667px" /span/span/li/ul ul style="font-family:'verdana'"lispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"Two or more years of experience in operations, production, retail, or donation processing./spanspan style="line-height:17.2667px" /span/span/li/ul ul style="font-family:'verdana'"lispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"Experience in customer service and working with diverse populations./spanspan style="line-height:17.2667px" br /br //span/span/li/ul p style="text-align:left;margin-left:0px;text-indent:0px"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"strongspan style="line-height:17.2667px"Special Requirements:/span/strongspan style="line-height:17.2667px" /span/span/p ul style="font-family:'verdana'"lispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:16px"Must provide cell phone for specified work responsibilities including the use of a phone-based application for authentication /spanspan style="line-height:16px" /span/span/li/ul ul style="font-family:'verdana'"lispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:18.4px"A valid driver’s license and the ability to provide proof of insurance is required to drive personal vehicle on company business. Additionally, an acceptable motor vehicle record based on Goodwill guidelines is required to drive a company vehicle./spanspan style="line-height:18.4px" /span/span/li/ul ul style="font-family:'verdana'"lispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"Must successfully pass a drug screen prior to employment. /spanspan style="line-height:17.2667px" /span/span/li/ul ul style="font-family:'verdana'"lispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"A background check required during employment based on company policy or specific job responsibilities./spanspan style="line-height:17.2667px" br /br //span/span/li/ul p style="text-align:left;margin-left:0px;text-indent:0px"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"strongspan style="line-height:17.2667px"Physical Requirements:/span/strongspan style="line-height:17.2667px" /span/span/p p style="text-align:left;margin-left:0px;text-indent:0px"span style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:17.2667px"The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./spanspan style="line-height:17.2667px" /span/span/p ul style="font-family:'verdana'"lispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:18.4px"While performing the duties of this job, the employee is required to stand, walk, sit, use hands to handle or feel objects, tools, or controls, reach with hands and arms, and talk or hear. Vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus./spanspan style="line-height:18.4px" /span/span/li/ul ul style="font-family:'verdana'"lispan style="font-family:'verdana' , 'geneva' , 'deja-sans';font-size:10pt"span style="line-height:18.4px"Able to lift, push, pull, carry, or otherwise move