Sales Support Associate I (111237)

div tabindex="0" class="pagetitle" h1Career Opportunities: Sales Support Associate I (111237)/h1 /divdiv tabindex="0"Requisition IDnbsp;b111237/bnbsp;-nbsp;Postednbsp;b id="postedOnDate"/bnbsp;-nbsp;bSan Francisco Premium Outlets (0124)/bnbsp;-nbsp;bUnited States/bnbsp;-nbsp;bCalifornia/bnbsp;-nbsp;bField Sales/bnbsp;-nbsp;bHourly/bnbsp;-nbsp;bCoach/b/divdiv class="joqReqDescription" tabindex="0" role="note" div class="externalPosting" pspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in./span/span/p pspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible./span/span/p pspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visitnbsp;ba href="https://www.tapestry.com/responsibility/our-people/" target="_blank"Our People /a/bpage to learn more about Tapestry's commitment to equity, inclusion, and diversity./span/span/p pThe Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role./p pSample of tasks required of role:/p pCASH WRAP:br Greeting the customer with a smile and with eye contact and offering your namebr Interact genuinely and naturally with the customerbr Read cues and determine customers’ needsbr Conduct email/name capture, where permitted by lawbr Maintain accuracy when operating POSbr Maintain cash wrap organization and cleanlinessbr Suggest multiple add‐ons and sell gift cardsbr Maintain cash and POS media accurately and in compliance with Coach policybr Create lasting impression by genuinely thanking customer and provide reason to returnbr Represent Coach brand appropriately/p pSTOCKROOM / WAREHOUSE:br Receive shipment and transfersbr Notify Store Management when new product arrivesbr Scan cartons/transfers, verifying store information is correctbr Communicate all discrepancies to Store Managementbr Process shipment/transfers according to Coach standards and timeframesbr Organize and clean stock room daily; to include offsite / remote warehouse as applicablebr Shift/organize product in the stockroom; react to sell through and make room for new productbr Manage stock levels/product ownership in back-of-house and sales floorbr Prepare and conduct regular cycle counts, as directedbr Participate in store physical inventory counts, as scheduledbr Maintain Company Loss Prevention standards/p pSALES FLOOR:br Regularly analyze sales floor to assess replenishment needsbr Replenish sales floor/assigned zonebr React to sell through and execute visual merchandising needs.br Support sales floor activities, as directedbr Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customersbr Respond to customer requests confidently; partner with sales team or Store Management, when neededbr Upkeep housekeeping standards/p pCompetencies required:br Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results./p pCustomer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect./p pCreativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings./p pInterpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably./p pLearning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything./p pPerseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks./p pDealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn’t have to finish things before moving on. Can comfortably handle risk and uncertainty./p pbr Additional Requirementsbr Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace./p pEducation: High school diploma or equivalent; college degree preferred./p pTechnical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets./p pPhysical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers./p pSchedule: Ability to meet Coach Scheduling amp; Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.)./p pNote: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements./p pTapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at www.coach.com./p pspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"bOur Competencies for All Employees/b/span/span/p ul lispan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"bCourage/b: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary./span/span/li lispan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"bCreativity/b: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings./span/span/li lispan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"bCustomer Focus:/b Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect./span/span/li lispan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"bDealing with Ambiguity/b: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty./span/span/li lispan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"bDrive for Results:/b Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results./span/span/li lispan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"bInterpersonal Savvy/b: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably./span/span/li lispan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"bLearning on the Fly:/b Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything./span/span/li /ul pspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"bOur Competencies for All People Managers/b/span/span/p ul lispan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"bStrategic Agility/b: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans./span/span/li lispan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"bDeveloping Direct Reports and Others:/bnbsp;Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder./span/span/li lispan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"bBuilding Effective Teams/b: Blends people into teams when needed; creates strong moralenbsp;and spirit in theirnbsp;team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team./span/span/li /ul pspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law./span/span/p pnbsp;/p pspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"bAmericans with Disabilities Act (ADA)/bbr Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or a href="mailto:employeerelations@tapestry.com"employeerelations@tapestry.com/a/span/span/p pnbsp;/p pspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Visit Coach at www.coach.com./span/span/p pnbsp;/p pbspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Work Setup/span/span/b/p pspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"bBASE PAY RANGE bbb$15.50/b/b/b TO bbb$21.50/b/b/b bbbHourly/b/b/b/bbr a href="https://performancemanager4.successfactors.com/doc/custom/Coach/US_Compensation_Benefits_Summary-Coach_Field_Sales_9.14.23.pdf" target="_blank"Click Here - U.S Coach Store Compensation amp; Benefits/a/span/span/p /div /divdiv id="emailTitleText" class="emailHeaderText" role="dialog" tabindex="0"Email this job to a friend/divdiv id="emailerrorstr" tabindex="0" role="note"/divdiv id="emailsuccess" tabindex="0" role="note" style="display:none;" class="round sysmsg confirm confirm_accessible" span class="ct"span class="cl"nbsp;/span/span dl dd class="sapIcon emailStatusMsg"/dd dd class="msg" div tabindex="0"strong id="confirmmessage" tabindex="0"The job has been sent to /strong/div /dd /dl span class="cb"span class="cl"nbsp;/span/span /divdiv tabindex="0"strong id="confirmmessage" tabindex="0"The job has been sent to /strong/divdiv class="externalPosting" pspan style="font-size:12.0px"span style="font-family:Arial, Helvetica, sans-serif"Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courag