Wendys General Manager

pPay Range: $20.00 ndash; $30.00/p pListed wages are based on company-wide ranges. Actual earnings will vary based on factors such as: restaurant brand, experience, education, geography, applicable minimum wage, unit volume(s), hours worked amp; potential overtime pay./pbr /pSummary/ppManages the operations and staff of Wendyrsquo;s restaurant, including the execution of all Company policies, procedures, programs and systems.nbsp; Ensures objectives are reached in all areas while following all Company guidelines.nbsp; Ensures compliance with all federal, state and local laws and ethical business practices.nbsp; Provides leadership, direction, training and development to subordinate managers and crew./ppnbsp;/ppEssential Duties and Responsibilities/ppnbsp;/ppSales Goals/pulliManages sales goals versus budget and prior year./liliExecutes national and local marketing programs and new product roll-outs./liliDevelops and implements appropriate plans to resolve unfavorable trends and enhance sales./liliCommunicates sales performance and anticipated variances to District Manager and store management team./liliResponds to intrusive activities aimed at diverting store business./liliBuilds sales by promoting customer satisfaction./li/ulpnbsp;/ppManaging Cost/pulliManages profit goals versus budget and prior year.nbsp;/liliManages food, labor and paper costs and other controllable expenses.nbsp;/liliManages costs by monitoring crew prep, production and procedures execution./liliTracks waste levels using established procedures and monitoring crew position procedures./liliDevelops and implements appropriate plans to resolve unfavorable trends and enhance profits./liliCommunicates profitability performance and anticipated variances to DM and store management team./li/ulpnbsp;/ppHuman Resources/pulliAbility to get along with staff and co-workers/liliEnsures the execution of the restaurantrsquo;s overall Human Resources programs.nbsp;/liliProcesses crew applications and sets up interviews, checks references./liliMaintains an on-going system for the recruitment, development, recognition and retention of store management and crew.nbsp;/liliManages subordinate store management and crew employees in a manner which maximizes retention and contributes towards achievement of turnover goals./liliUtilizes approved interviewing tools to identify qualified applicants who positively reflect Wendyrsquo;s image./liliManages and resolves performance issues with subordinate managers and crew including counseling and disciplining employees using consistent practices and following company policies and state amp; federal laws./liliEnsures proper staffing levels are achieved./liliInterviews and hires crew to ensure adequate coverage./liliConducts quality, timely performance feedback and performance appraisals for store management amp; crew./liliOversees and participates in providing quality, timely performance feedback and performance appraisals for crew amp; subordinate management./liliServes as a role model, trains and coaches store managers in leadership, problem solving and other management skills./liliEnsures compliance with all federal, state and local employment laws./liliMaintains a work environment in which employees are treated with respect and dignity./liliFollow open door processes./liliFollows all company policies amp; procedures/li/ulpnbsp;/ppQuality, Service, and Cleanliness/pulliAchieves and maintains Sparkle certification through the execution of Quality, Service and Cleanliness standards./liliTrains and executes all food safety procedures and ensures compliance with Health Department regulations./liliMonitors product quality during shift by talking with customers during walk-through/liliMonitors product quality by managing crew performance and providing feedback./liliInteracts with customers and ensures a timely resolution of all customer complaints./liliTracks service times and determines efficiency; takes corrective action with management staff and crew as necessary. Performs Manager Walk for all areas of the entire store, addresses and resolves any safety/ cleanliness issues/li/ulpnbsp;/ppTraining/pulliProvides proper training and development in compliance with the Companyrsquo;s standards./liliConducts timely and quality store orientations for managers and crew./liliUtilizes Crew Orientation and WE Learn Training system on a daily basis or as instructed./liliCommunicates and trains on operations changes and new products to managers and crew./liliAssists with new Assistant Manager training./liliAudits and reviews systems, checklists and work habits to ensure store personnel are demonstrating desired behaviors.nbsp;/liliEvaluates high-performing crew to be considered as potential Crew Leaders or Shift Managers./liliTrains crew to respond promptly to customer needs and to solicit feedback to determine customer satisfaction./liliEnsures safety training is conducted for all employees every period/liliTrains crew to maintain store cleanliness during shift by following the Companyrsquo;s procedures./liliProvides priorities and task assignments to crew to accomplish store goals./li/ulpnbsp;/ppOperations/pulliEnsures store compliance with Company operating policies and procedures.nbsp;/liliWorks with DM to establish store priorities and develops and executes store plans.nbsp;/liliEvaluates store performance, receives and incorporates feedback from store inspections, and implements action plans to improve store ratings./liliAchieves continual improvement in SOE, FSE and other store performance indicators./liliConducts regular managers meetings to communicate and reinforce priorities./liliUtilizes approved uniform program./li/ulpnbsp;/ppControls/pulliEnsures execution of Company policies and procedures for the control of cash, property, product and equipment (store priorities and store plan)./liliFollows flow charts to ensure crew is meeting prep and production goals./liliIdentifies and resolves potential security issues./liliEnsures cash, food, labor and wage guidelines are met./liliManages store inventory (e.g. counts, levels, targets, waste, etc.)/li/ululliTrains and monitors crew in cash and product inventory controls./liliComplies with all safety and health standards and all applicable rules and regulations./li/ululliMaintains safe working conditions by taking actions to prevent accidents and initiating corrective actions as appropriate to prevent recurrence of safety concerns./liliEnsures maintenance of building, grounds and equipment to include training and execution of Preventive Maintenance Program and tracks progress to completion./liliManages shift to Q.S.C level of 85% or better./li/ulpnbsp;/ppAdministrative/pulliCompletes all administrative requirements and reports./liliWrites crew schedule to meet plans and objectives of unit manager./liliAnalyzes Pamp;L and reviews with management team./liliManages employee files, payroll records and other Company records in accordance with Company policies and legislative regulations./liliCompletes schedules, invoices, payroll records, Pamp;L etc. on a timely basis./liliManages employment applications, completeness of employee files, including presence of all necessary documents./liliPerforms exit interview process for crew./liliReports all accidents promptly and accurately./liliAdheres to all Safety Program and Safety Marshal procedures according to policy guidelines./li/ulpnbsp;/ppPerforms all other job-related duties as may be assigned or required./ppnbsp;/ppstrong*REGULAR ATTENDANCE IS AN ESSENTIAL FUNCTION OF THIS POSITION*/strong/ppnbsp;/ppSupervisory Responsibilitiesnbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/ppThis job duty has four to five subordinate supervisors reporting to him/her.nbsp; They are Crew Leader, Shift Supervisor, AMIT (if phase I), Assistant Manager and Co-Manager.nbsp; At Times there could be as many as 30+ employees to report directly to the particular job position and as many as 18 on shift./ppnbsp;/ppQualifications/ppTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppnbsp;/ppKnowledge/polliCompanyrsquo;s operating systems and procedures/liliCompanyrsquo;s policies and procedures/liliPamp;L analysis and corrective measures/liliSupervisory practices/liliPlanning and budgeting/liliInterviewing practices/liliTraining and development practices/liliFederal, state and local employment laws/li/olpnbsp;/ppEducation and/or Experiencenbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/ppBachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience./ppnbsp;/ppLanguage Skills nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/ppAbility to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.nbsp; Ability to write reports, business correspondence, and procedure manuals.nbsp; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public./ppnbsp;/ppMathematical Skillsnbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/ppAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.nbsp; Ability to apply concepts of basic algebra and geometry./ppnbsp;/ppReasoning Abilitynbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp; nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;/ppAbility to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables./ppnbsp;/ppCertificates, Licenses, Registrations/ppWithin 90 days of hire or promotion into position, must attend GM Core class and Crew Interviewing Workshop.nbsp; Must be Serve-Safe Certified./ppnbsp;/ppPhysical Demands/ppThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the functions of this job, the employee may be required to stand; walk; sit; use hand to figure, feel or handle.nbsp; The employee may also be required to reach with hands and arms, climb, stoop, kneel, crouch or crawl.nbsp; At times the employee may be required to lift up to 50 pounds. The employee may be required to drive an automobile to run company errands such as making bank deposits and picking up changes, going to company training and company meetings, and occasionally borrowing or purchasing product or other items for the restaurant.nbsp;/ppIf driving for company business, the employee is required to maintain a valid state issued driverrsquo;s license and vehicle insurance coverage within the applicable state guidelines./ppnbsp;/ppEmployee may be exposed to high heat from grill and fryer equipment and may be exposed to cooking oils and other materials typically used in preparing fast food products./ppnbsp;/ppThere are no special vision requirements for this job position./ppnbsp;/ppstrongAge Requirements/strong/ppMust be 18 years old or older/ppnbsp;/ppWork Environment/ppThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./ppnbsp;/ppThe General Manager must be able to stand for long periods without a break, and be able to travel to the bank, other restaurants, Area Office etc.nbsp; The noise level in the work environment is usually moderate./p