Temp. Lead Medical Receptionist - Full-time

table class="Table" style="border-collapse:collapse;border:none;"tbodytrtd style="border-bottom:1px solid #000000;width:133px;padding:0in 7px 0in 7px;background-color:#f2f2f2;border-top:1px solid #000000;border-right:1px solid #000000;border-left:1px solid #000000;" valign="top"span style="font-size:10pt;"span style="font-family:Cambria, serif;"span style="color:#262626;"span style="font-weight:bold;"Job Title:/span/span/span/span/tdtd style="border-bottom:1px solid #000000;width:204px;padding:0in 7px 0in 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:none;" valign="top"span style="font-size:10pt;"span style="font-family:Cambria, serif;"span style="color:#262626;"span style="font-weight:bold;"span style="font-family:Calibri, sans-serif;"span style="font-weight:normal;"Lead Patient Service Coordinator/span/span/span/span/span/span/tdtd style="border-bottom:1px solid #000000;width:108px;padding:0in 7px 0in 7px;background-color:#f2f2f2;border-top:1px solid #000000;border-right:1px solid #000000;border-left:none;" valign="top"span style="font-size:10pt;"span style="font-family:Cambria, serif;"span style="color:#262626;"span style="font-weight:bold;"Job Category:/span/span/span/span/tdtd style="border-bottom:1px solid #000000;width:193px;padding:0in 7px 0in 7px;border-top:1px solid #000000;border-right:1px solid #000000;border-left:none;" valign="top"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"Front Office Clinic/span/span/span/td/trtrtd style="border-bottom:1px solid #000000;width:133px;padding:0in 7px 0in 7px;background-color:#f2f2f2;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;" valign="top"span style="font-size:10pt;"span style="font-family:Cambria, serif;"span style="color:#262626;"span style="font-weight:bold;"Reports To:/span/span/span/span/tdtd style="border-bottom:1px solid #000000;width:204px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:none;" valign="top"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"Assistant Manager or Clinic Mgr./span/span/span/tdtd style="border-bottom:1px solid #000000;width:108px;padding:0in 7px 0in 7px;background-color:#f2f2f2;border-top:none;border-right:1px solid #000000;border-left:none;" valign="top"span style="font-size:10pt;"span style="font-family:Cambria, serif;"span style="color:#262626;"span style="font-weight:bold;"Position Type:/span/span/span/span/tdtd style="border-bottom:1px solid #000000;width:193px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:none;" valign="top"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"Full Time Position/span/span/span/td/trtrtd style="border-bottom:1px solid #000000;width:133px;padding:0in 7px 0in 7px;background-color:#f2f2f2;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;" valign="top"span style="font-size:10pt;"span style="font-family:Cambria, serif;"span style="color:#262626;"span style="font-weight:bold;"Supervisory Responsibility:/span/span/span/span/tdtd style="border-bottom:1px solid #000000;width:204px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:none;" valign="top"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"This position has some supervisory responsibilities/span/span/span/tdtd style="border-bottom:1px solid #000000;width:108px;padding:0in 7px 0in 7px;background-color:#f2f2f2;border-top:none;border-right:1px solid #000000;border-left:none;" valign="top"span style="font-size:10pt;"span style="font-family:Cambria, serif;"span style="color:#262626;"span style="font-weight:bold;"Exempt/Non-Exempt:/span/span/span/span/tdtd style="border-bottom:1px solid #000000;width:193px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:none;" valign="top"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"Non Exempt/span/span/span/td/trtrtd colspan="4" style="border-bottom:1px solid #000000;width:638px;padding:0in 7px 0in 7px;background-color:#d9d9d9;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;" valign="top"span style="font-size:10pt;"span style="font-family:Cambria, serif;"span style="color:#262626;"span style="font-weight:bold;"Job Description/span/span/span/span/td/trtrtd colspan="4" style="border-bottom:1px solid #000000;width:638px;padding:0in 7px 0in 7px;border-top:none;border-right:1px solid #000000;border-left:1px solid #000000;" valign="top"span style="font-size:10pt;"span style="font-family:Cambria, serif;"span style="font-variant:small-caps;"span style="color:#262626;"span style="font-weight:bold;"Role and Responsibilities/span/span/span/span/spanbrspan style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"span style="font-size:11pt;"The Lead Patient Service Coordinator performs the duties of a Patient Service Coordinator but /spanspan style="font-size:11pt;"also w/spanspan style="font-size:11pt;"span style="background:#FFFFFF;"span style="color:#202124;"orks with clinic management as the first line supervisor for clinic staff.#160; They will promote the patient first ethic, a culture of safety and a clinic environment that promotes staff engagement and process improvement (may be assigned to lead Lean Initiatives).#160;#160; /span/span/spanspan style="font-size:11pt;"span style="background:#FFFFFF;"span style="color:#202124;"This position also participates in hiring and oversees the training of new staff and ensuring proper protocols and policies are followed./span/span/span/span/span/spanbrbrspan style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"bEssential Functions:/b/span/span/spanbrspan style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"span style="font-size:11pt;"Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./span/span/span/spanbrspan style="font-size:10pt;"span style="font-family:Cambria, serif;"span style="font-variant:small-caps;"span style="color:#262626;"span style="font-weight:bold;"span style="font-size:11pt;"psc duties: /span/span/span/span/span/spanolli class="Details" style="margin-left:32px;margin-top:4px;margin-bottom:1px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"span style="font-size:11pt;"Acts as first impression of clinic and WTMF as a whole.#160; Ensures every interaction promotes the Patient First Ethic.#160; /span/span/span/span/lili class="Details" style="margin-left:32px;margin-top:4px;margin-bottom:1px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"span style="font-size:11pt;"Checks in patient in the Epic system which includes: reviewing and updating demographic information, verifying insurance, scanning copies of insurance cards, collecting co-pays and balances from patients.#160; /span/span/span/span/lili class="Details" style="margin-left:32px;margin-top:4px;margin-bottom:1px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"span style="font-size:11pt;"Instructs and assists new patients on the proper completion of their new patient paperwork. /span/span/span/span/lili class="Details" style="margin-left:32px;margin-top:4px;margin-bottom:1px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"span style="font-size:11pt;"Continually monitors the schedule and communicates changes to patients. /span/span/span/span/lili class="Details" style="margin-left:32px;margin-top:4px;margin-bottom:1px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"span style="font-size:11pt;"Maintains clean waiting room and working areas. /span/span/span/span/lili class="Details" style="margin-left:32px;margin-top:4px;margin-bottom:1px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"span style="font-size:11pt;"Answers telephone, schedules appointments, screens calls, provides information or routes calls to the appropriate person. /span/span/span/span/lili class="Details" style="margin-left:32px;margin-top:4px;margin-bottom:1px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"span style="font-size:11pt;"Prepares mailing of forms for new patients to be complete, or directs patient to the website to download the forms. /span/span/span/span/lili class="Details" style="margin-left:32px;margin-top:4px;margin-bottom:1px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"span style="font-size:11pt;"Reviews and preps each patient chart before the visit. /span/span/span/span/lili class="Details" style="margin-left:32px;margin-top:4px;margin-bottom:1px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"span style="font-size:11pt;"Performs opening and closing standard procedures. /span/span/span/span/lili class="Details" style="margin-left:32px;margin-top:4px;margin-bottom:1px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"span style="font-size:11pt;"Checks for current referrals and/or authorizations for applicable patients. Obtains new referrals from primary care physician as necessary per office site. /span/span/span/span/lili class="Details" style="margin-left:32px;margin-top:4px;margin-bottom:1px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"span style="font-size:11pt;"Photocopies and faxes various documents as necessary. /span/span/span/span/lili class="Details" style="margin-left:32px;margin-top:4px;margin-bottom:1px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"span style="font-size:11pt;"Completes check out process including scheduling return appointments. When applicable, direct schedules appointments into other WTMF clinics./span/span/span/span/lili class="Details" style="margin-left:32px;margin-top:4px;margin-bottom:1px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"span style="font-size:11pt;"Performs related tasks and assignments as necessary. /span/span/span/span/lili class="Details" style="margin-left:32px;margin-top:4px;margin-bottom:1px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"span style="font-size:11pt;"Complies with established organizational policies and procedures of WTMF. /span/span/span/span/li/olbrspan style="font-size:10pt;"span style="font-family:Cambria, serif;"span style="font-variant:small-caps;"span style="color:#262626;"span style="font-weight:bold;"span style="font-size:11pt;"lead responsibilities:/span/span/span/span/span/spanbr#160;olli style="margin-left:32px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:11pt;"span style="color:#262626;"Makes daily rounds and provides feedback to staff on improvement areas and recognition where/when warranted./span/span/span/span/lili style="margin-left:32px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:11pt;"span style="color:#262626;"Consults on any questions or concerns that may arise with respect to patient care./span/span/span/span/lili style="margin-left:32px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:11pt;"span style="color:#262626;"Consults with management on questions regarding personnel issues of direct reports./span/span/span/span/lili style="margin-left:32px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:11pt;"span style="color:#262626;"Promotes teamwork and provides leadership and direction to staff./span/span/span/span/lili style="margin-left:32px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:11pt;"span style="color:#262626;"Delegates work assignments to staff including, but not limited to:/span/span/span/spanol style="list-style-type:lower-alpha;"li style="margin-left:8px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:11pt;"span style="color:#262626;"Checking expiration dates and logging all medications/span/span/span/span/lili style="margin-left:8px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:11pt;"span style="color:#262626;"Prepping and cleaning exam rooms/span/span/span/span/lili style="margin-left:8px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:11pt;"span style="color:#262626;"Inventory/stocking supplies/span/span/span/span/lili style="margin-left:8px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:11pt;"span style="color:#262626;"Ensuring quality assurance and safety protocols/span/span/span/span/li/ol/lili style="margin-left:32px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:11pt;"span style="color:#262626;"Assists in writing performance evaluations/span/span/span/span/lili class="Details" style="margin-left:32px;margin-top:4px;margin-bottom:1px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"span style="font-size:11pt;"span style="background:#FFFFFF;"span style="color:#202124;"Participates in the hiring process including screening resumes, conducting phone interviews, being part of the interview team, check references./span/span/span/span/span/span/lili class="Details" style="margin-left:32px;margin-top:4px;margin-bottom:1px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"span style="font-size:11pt;"span style="background:#FFFFFF;"span style="color:#202124;"Oversees the training and competency sign off of new staff and ensuring proper protocols and policies are followed./span/span/span/span/span/span/lili class="Details" style="margin-left:32px;margin-top:4px;margin-bottom:1px;"span style="font-size:10pt;"span style="font-family:Calibri, sans-serif;"span style="color:#262626;"span style="font-size:11pt;"span style="background:#FFFFFF;"span style="color:#202124;"Assists in on-going training and documentation for existing staff./span/span/span/span/span/span/lili style="margin-left:32px;"span style="font-size:10pt;"s