Service Desk Analyst - Full-time / Part-time

strongCompany Description:/strongpEstablished in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing amp; IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing amp; Solutions) Permanent Placement Services and Vendor Management Programs. /ppspanCollabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance./spanbr //pstrongJob Description:/strongpPosition Details:/ppTitle: Service Desk Analyst/ppLocation: Frisco, TX/ppDuration: 6 month (may extend)/ppPay-rate: $15/hour on W2/ppbr //ppJob Description:/pp• Independently resolve tickets within SLA/pp• Adheres to standard operating procedures / work instructions/pp• Follow the escalation process/pp• Follow the shift hand-over process/pp• Categorizes as per CTI as appropriate/pp• Update the knowledge base/pp• Coaching fresher’s to be independent/pp• Coaching analysts for correct routing of tickets, capturing critical information/pp• Technically upgrade across versions of environment when required/pp• Complies to regulatory requirements/pp• Alert Monitoring/pp• Ticket Monitoring/ppbr //pstrongAdditional Information:/strongpibTo know more on this position or to schedule an interview please contact;/b/i/ppbiMonil Narayan/i/b/ppb/b/ppb973-929-3861/b/pp/pp/pp/pp/pp/pp/pp/p