Customer Service Analysts - Full-time / Part-time

strongJob Description:/strongpstrongRole--Customer Service Analysts /strong/ppstrongLocation- EL/strongstrong /strongstrongP/strongstrongA/strongstrongSO /strongstrong,/strongstrongTX/strong/ppstrongMust be from Medical or pharmaceutical  industry/strongbr /Job Description/requirements:br /br /Profile: Customer Service Analysts / Contact Centerbr /Skillset required:br /Productivity Management:br /• Making outbound phone calls to our members and prescribersbr /• Utilizing multiple software systems to complete Medicare Enrollment case reviewsbr /• Meeting or exceeding government mandated timelinesbr /• Complying with turnaround time, productivity and quality standardsbr /• Conveying resolution to beneficiary or provider via direct communication and professional correspondencebr /• Acquiring and maintaining basic knowledge of relevant and changing Med D guidancebr /Required Qualifications:br /• Ability to effectively communicate with members and prescribers while managing multiple software systemsbr /• Accountable and results drivenbr /• Critical thinker/problem solverbr /• Receptive to constructive feedback and flexible in adapting to changebr /• Ability to effectively plan, prioritize, and organize time and workloadbr /• Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environmentbr /• Proficient in navigation of multiple computer applicationsbr /• Proficient use of keyboard, mouse and ability to navigate 2 workstation monitorsbr /• Ability to type more than 30 WPMbr /Preferred Qualifications:br /• At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer servicebr /• Six months of PBM/pharmaceutical related work strongly desiredbr /Education:br /• High School Diploma or GED requiredbr /• Bachelor’s degree in related field or equivalent work experience preferred/pstrongQualifications:/strongpstrongRole--Customer Service Analysts /strong/ppstrongLocation- EL/strongstrong /strongstrongP/strongstrongA/strongstrongSO /strongstrong,/strongstrongTX/strong/ppstrongMust be from Medical or pharmaceutical  industry/strongbr /Job Description/requirements:br /br /Profile: Customer Service Analysts br /Skillset required:br /Productivity Management:br /• Making outbound phone calls to our members and prescribersbr /• Utilizing multiple software systems to complete Medicare Enrollment case reviewsbr /• Meeting or exceeding government mandated timelinesbr /• Complying with turnaround time, productivity and quality standardsbr /• Conveying resolution to beneficiary or provider via direct communication and professional correspondencebr /• Acquiring and maintaining basic knowledge of relevant and changing Med D guidancebr /Required Qualifications:br /• Ability to effectively communicate with members and prescribers while managing multiple software systemsbr /• Accountable and results drivenbr /• Critical thinker/problem solverbr /• Receptive to constructive feedback and flexible in adapting to changebr /• Ability to effectively plan, prioritize, and organize time and workloadbr /• Ability to execute successfully in a deadline-oriented, fast-paced, highly-regulated environmentbr /• Proficient in navigation of multiple computer applicationsbr /• Proficient use of keyboard, mouse and ability to navigate 2 workstation monitorsbr /• Ability to type more than 30 WPMbr /Preferred Qualifications:br /• At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer servicebr /• Six months of PBM/pharmaceutical related work strongly desiredbr /Education:br /• High School Diploma or GED requiredbr /• Bachelor’s degree in related field or equivalent work experience preferred/pstrongAdditional Information:/strongpContact - strong315-602-2419/strong/p