Outpatient Mental Health Clinical Support Specialist

lt;div class=quot;benefitsquot;gt; lt;divgt;lt;stronggt;Benefits:lt;/stronggt;lt;/divgt; lt;ulgt; lt;ligt;Competitive salarylt;/ligt; lt;ligt;Opportunity for advancementlt;/ligt; lt;/ulgt; lt;/divgt; lt;div class=quot;trix-contentquot;gt; lt;divgt;This is lt;stronggt;not a 100% remote position. lt;/stronggt;While most of the time the work can be done remotely, the successful candidate will be expected to come into the Yorktown, Virginia office once a week and therefore needs to be local. lt;stronggt;Please do not apply if you are not able to come into the Yorktown, Virginia office at least once a week.lt;brgt;lt;brgt;This is a part-time position with a successful candidate having full-time opportunities. lt;/stronggt; lt;/divgt;lt;divgt; lt;/divgt;lt;divgt;lt;stronggt;Who we are looking for: Clinic Support Staff Memberlt;/stronggt;lt;/divgt;lt;divgt; lt;/divgt;lt;divgt;We are seeking a warm, organized, and tech-savvy Front-End Operations Support professional to serve as the first point of contact for patients reaching out via phone or email. This remote role is essential in ensuring a smooth and compassionate intake and scheduling process for individuals seeking mental health services.lt;brgt;lt;brgt;This role supports the clinic operations team and is expected to require 20 hours of work per week.  Candidates must be available between the hours of 12-4pm, Monday through Friday. The successful candidate needs to be able to work independently with minimal oversight. lt;/divgt;lt;divgt; lt;/divgt;lt;divgt;lt;stronggt;Responsibilities and Dutieslt;/stronggt;lt;/divgt;lt;ulgt; lt;ligt;Serve as the primary contact for incoming calls and emails from prospective and current clientslt;/ligt; lt;ligt;Respond to inquiries about services, scheduling availability, and provider information with professionalism and carelt;/ligt; lt;ligt;Schedule, reschedule, and confirm appointments using our electronic medical records (EMR) system (e.g., Valant)lt;/ligt; lt;ligt;Track and follow up on patient inquiries to ensure timely resolution and high conversion from inquiry to appointmentlt;/ligt; lt;ligt;Communicate with clinical staff to support provider availability, cancellations, and urgent patient needslt;/ligt; lt;ligt;Provide patients with accurate information regarding intake forms, insurance, and billing contactslt;/ligt; lt;ligt;Manage documentation and ensure all communication is properly logged in our EMR or communication systemlt;/ligt; lt;ligt;Escalate complex clinical or billing questions to the appropriate internal teamlt;/ligt; lt;ligt;Some social media postslt;/ligt; lt;ligt;Other stuff we probably forgot to add but just as meaningful and important to your role ;)lt;/ligt; lt;/ulgt;lt;divgt;lt;stronggt;Required Qualifications and Skillslt;/stronggt;lt;/divgt;lt;ulgt; lt;ligt;1+ years of experience in healthcare customer service, medical scheduling, or front desk operations (mental health setting preferred)lt;/ligt; lt;ligt;Strong written and verbal communication skills, with a friendly and empathetic tonelt;/ligt; lt;ligt;Comfortable working in a remote environment with minimal supervisionlt;/ligt; lt;ligt;Proficient with EMR systems, email platforms, and phone systems (e.g., Valant, Google Workspace, Dialpad or similar)lt;/ligt; lt;ligt;Highly organized and detail-oriented with strong follow-throughlt;/ligt; lt;ligt;Ability to handle sensitive information with discretion and in compliance with HIPAA regulationslt;/ligt; lt;ligt;Prior experience working directly with clientslt;/ligt; lt;ligt;Be flexible and available during daytime office hourslt;/ligt; lt;ligt;Be accountable for assigned tasks without the need for follow-up supervisionlt;/ligt; lt;/ulgt;lt;divgt;lt;stronggt;Preferred Qualifications and Skillslt;/stronggt;lt;/divgt;lt;ulgt; lt;ligt;Experience working in mental or behavioral healthlt;/ligt; lt;ligt;Bilingual (especially Spanish) is a pluslt;/ligt; lt;ligt;Familiarity with Valant EMR and call center toolslt;/ligt; lt;ligt;Ideal candidates will have a general knowledge of therapy services, community resources, insurance billinglt;/ligt; lt;/ulgt; lt;/divgt; lt;pgt;Flexible work from home options available.lt;/pgt;