Field Service Technician

h1strongField Service Technician/strong/h1pstrongCompany:/strong Felder Group USAbrstrongDepartment:/strong ServicebrstrongTeam:/strong Service Team WestbrstrongReports To:/strong Service Team LeadbrstrongLocation:/strong Anaheim, CaliforniabrstrongPosition Type:/strong In-Office and Field | Monday#8211;Friday | Hourly/phrh2strongAbout Felder Group USA/strong/h2pFelder Group USA is a leader in high-precision woodworking machinery, providing world-class equipment, technical support, and service to customers across North America. Our Service Team ensures customers receive timely, expert support for installation, troubleshooting, maintenance, and repair./phrh2strongPosition Summary/strong/h2pThe strongField Service/strongstrong Technician/strong is responsible for installing, diagnosing, troubleshooting, and repairing machinery at customer sites as well as supporting in-office service operations. This role involves working independently in the field, providing helpdesk support, assisting with machine demos, performing showroom and warehouse tasks, participating in trade shows, and ensuring high standards of work quality. Travel, including driving or flying with overnight stays, may be required, though much of the work will remain local to the greater Los Angeles area./ppTechnicians work closely with Service Planners, who coordinate schedules, travel logistics, customer communication, and service documentation. Flexibility, technical expertise, and excellent customer service are essential./phrh2strongKey Responsibilities/strong/h2h3strongField Service/strong/h3ulliInstall, troubleshoot, and repair machinery at customer sites (residential and commercial)./liliMaintain accurate reports of all work completed./liliWork primarily independently, with occasional collaboration for larger projects./liliParticipate in trade shows and other customer-facing events./liliIdentify and recommend spare parts to customers./liliCommunicate service needs, parts requirements, and status updates to Service Planners and customers./li/ulh3strongIn-Office amp; Helpdesk Support/strong/h3ulliProvide technical support via phone, email, and video while in the office./liliMaintain accurate reports of all work completed./liliProvide#160;support for machine demos with sales representatives present./liliSet up and break down packing machines in showroom areas; repair and service machines in the warehouse./liliAssist with general office tasks, including cleanliness and maintenance of showroom and work areas./li/ulh3strongCollaboration with Service Planners/strong/h3ulliFollow schedules and assignments created by Service Planners./liliWork with planners to coordinate travel, customer appointments, and service quotes./liliEnsure proper documentation of completed work and parts usage./li/ulhrh2strongQualifications/strong/h2pstrongEducation:/strong/pulliHigh school diploma or GED required/liliCollege coursework or#160;Associate degree preferred/li/ulpstrongRequired:/strong/pulliExperience in field service, mechanical repair, or technical support/liliStrong troubleshooting and problem-solving skills/liliAbility to work independently in the field while maintaining high-quality standards/liliExcellent verbal and written communication skills/liliComfortable traveling (driving and flying) and staying overnight when required/liliBasic computer proficiency (Microsoft Office, email, etc)/li/ulpstrongPreferred:/strong/pulliExperience with woodworking machinery, industrial equipment, or mechanical service environments/liliFamiliarity with helpdesk or service-ticketing systems/liliPrevious experience recommending and selling spare parts/li/ulhrh2strongCore Competencies/strong/h2ulliAttention to detail/liliCustomer service focus/liliFlexibility and adaptability/liliTeam collaboration and communication/liliReliability and professionalism/li/ulhrh2strongBenefits amp; Equipment/strong/h2ulliHealth, dental, and vision coverage/liliRetirement plan/liliPaid vacation and sick time/liliPer diem for field work/liliCompany-provided tools, laptop, and cell phone/liliDomestic and international training opportunities, including HQ in Austria/li/ulhrh2strongWork Schedule amp; Compensation/strong/h2ullistrongHours:/strong Monday#8211;Friday (+#160;some weekends as needed); 8am-5-pm (Field hours may change slightly)/lilistrongLocation:/strong Anaheim, CA, in-office and in-field/lilistrongCompensation:/strong Hourly, based on experience/li/ul