Crew Member - Full-time / Part-time

pCrew Members are responsible for delivering great guest experience. This entry level team member position at Cafua Management Company prepares products according to the Dunkin’ Brands operational and quality standards and serves them with enthusiasm in a clean, fast paced environment. Crew Members work as part of a team to ensure we are meeting our Guests’ needs, giving them a reason to come back again, and again. brbrRESPONSIBILITIES INCLUDE (BUT NOT LIMITED TO) THE FOLLOWING brbrTeam Environment br• Work well with others respectfully, and can interact in a positive efficient manner br• Respond positively to coaching and feedback br• Able to communicate with team members, as well as with supervisors within the organization br• Able to learn and execute multiple tasks brbrOperational Excellence br• Provide great guest service br• Resolve guest issues on the spot, be polite and respectful br• Follow Brand standards, recipes and systems br• Follow safety, food safety and sanitation guidelines; comply with all applicable laws br• Maintain clean and neat work environment br• Weekends and Holidays requiredbrbrProfitability br• Execute restaurant standards, Cafua Management Company standards and marketing initiatives br• Handle POS transactions and payments with accuracy br• Prepare and deliver all products according to Brand standards using job aids when necessary brbrSkills/Qualifications br• Fluent in English br• Basic computer skills br• Capable of counting money and making change br• Able to operate restaurant equipment (18 years or older) br• Must be able to lift a minimum of 50 lbs. brbrGuest Focus br• Understands and exceeds guest expectations, needs and requirements br• Develops and maintains guest relationships br• Displays a sense of urgency with guests br• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through br• Resolves guest concerns by following L.A.S.T – Listen Apologize Solve Thank brbrPassion for Results br• Sets and maintains high standards for self and others, acts as a role model br• Consistently meets or exceeds goals br• Contributes to the overall team performance; understands how his/her role relates to others brbrProblem Solving and Decision Making br• Identifies and resolves issues and problems br• Uses information at hand to make decisions and solve problems; includes others when necessary brbrInterpersonal Relationships amp; Influence br• Develops and maintains relationships with team br• Operates with a high level of integrity; demonstrates honesty, treats others with respect, keeps commitments brbrGUEST FIRST CULTURE brbrEmbracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Together, we can accomplish this by delivering what our guests want: quality products; fast, friendly service; and a clean restaurant. Quality products are prepared using the proper systems and recipes the way the guest ordered it. Friendly service starts with you - a warm greeting, a smile, and a thank you go a long way. A clean restaurant provides the guest with the atmosphere they want. Let's make their day ... every guest, every day. brbrbrbr/p