Service Manager

h2A bit about us /h2p style="text-align:inherit"/pp style="text-align:left"Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!br / /pp style="text-align:inherit"/ph2Job Location/h2Trek Store Okemosp style="text-align:inherit"/pbr /p style="text-align:left"bSummary/b/pp style="text-align:inherit"/ph2Job Description/h2pAs Service Manager, you’ll be the operations lead for your store’s Service Center—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience./pp/ppYou’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues./pp/ppYou’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop./pp/ppThis role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success./pp/ppbWhat you’ll bring to the team/b/pp/pulliA positive, pitch-right-in attitude and motivation to help every customer find what they need/liliFantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days/liliGreat leadership skills and the ability to motivate and develop future leaders/liliAbility to plan effectively and stay a step ahead of your shop’s needs/lili3#43; years of bicycle service center experience/liliA commitment to delivering the best possible experience for every customer/liliAn active learning engine and willingness to attend Trek Service classes in Waterloo, WI/liliProactive approach to staying up to date on industry changes and trends/li/ulp style="text-align:left"ubCompensation Range/b/u/pHourly Rate $16.00 - $20.00p style="text-align:inherit"/pp style="text-align:left"bTrek Benefits/b/pp style="text-align:inherit"/pp style="text-align:left"•    Flexible and fun company culturebr /•    Competitive health carebr /•    PPO amp; HDHP medical plan options, Dental insurance, Vision insurancebr /•    Flexible Spending Accounts (FSA)br /•    Free life insurance amp; optional term life insurancebr /•    Competitive vacation packagebr /•    401(k) with match and Employee Stock Ownership Plans (ESOP)br /•    12 weeks of maternity leave with 100% paybr /•    Paid company holidaysbr /•    Tuition Reimbursement up to $15,000! (Undergraduate amp; Masters programs)br /•    Employee discounts on all productbr /•    Deep partner retail discounts/pp/pp/ppWe are an Equal Employment Opportunity (“EEO”) Employer. Trek strictly prohibits discrimination on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, sexual orientation, age, national origin, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state and/or local laws.  This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination./pp/pp/pp/pp/pp style="text-align:left"We are an E-Verify employer./pp style="text-align:inherit"/pp style="text-align:left"For more information, please click on the following links:br /E-Verify Participation Poster: a href="https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf" target="_blank"English / Spanish/abr /E-Verify Right to Work Poster: a href="https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf" target="_blank"English/a | a href="https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPosterES.pdf" target="_blank"Spanish/a/p