Front Desk Host - Full-time

divdivp style='margin:0in;text-align:left;font-size:16px;font-family:"Times New Roman",serif;font-weight:bold;'Downtown L.A. Proper Hotel has masterfully transformed a Renaissance Revival landmark building, part of Curlett amp; Beelman#39;s iconic architectural stamp on L.A. Designer Kelly Wearstler seamlessly elevates 148 rooms and suites with compelling creative design, vintage California influences, and a trove of original works by L.A. artists. Discover a trio of inviting dining destinations in one historic location, helmed by James Beard Award-winners Suzanne Goin and Caroline Styne, along with a refined split-level rooftop pool-deck with uninterrupted views of city lights; plus 12,000 square feet of event spaces, including two suites that integrate the buildingrsquo;s sporting-club past by repurposing the vintage basketball court and indoor pool into inspired, unexpected design elements./pp style='margin:0in;text-align:left;font-size:16px;font-family:"Times New Roman",serif;font-weight:bold;'br/pp style='margin:0in;text-align:left;font-size:16px;font-family:"Times New Roman",serif;font-weight:bold;' id="isPasted"uspan style='font-size:13px;font-family:"Arial",sans-serif;'Job Summary:nbsp;/span/u/pp style='margin:0in;text-align:left;font-size:16px;font-family:"Times New Roman",serif;font-weight:bold;'span style='font-size:13px;font-family:"Arial",sans-serif;font-weight:normal;'As a Front Desk Agent, you will be the first point of contact for our guests and play a key role in providing exceptional customer service. Your main responsibility will be to ensure a smooth and welcoming guest experience from check-in to check-out. This role is critical in maintaining the hotelrsquo;s high standards of service, guest satisfaction, and smooth operations. You will work closely with the Front Desk team, Housekeeping, and other hotel departments to ensure that all guest needs are met efficiently and professionally./span/pp style='margin:0in;text-align:left;font-size:16px;font-family:"Times New Roman",serif;font-weight:bold;'uspan style='font-size:13px;font-family:"Arial",sans-serif;'Essential Job Duties and Responsibilitiesnbsp;/span/u/pul style="list-style-type: disc;"lispan style='font-family:"Arial",sans-serif;font-size:13px;'Guest Service amp; Problem Resolution:/spanol style="list-style-type: circle;"lispan style='font-family:"Arial",sans-serif;font-size:13px;'Greet guests upon arrival and provide a warm, welcoming check-in experience./span/lilispan style='font-family:"Arial",sans-serif;font-size:13px;'Efficiently check in guests by verifying their reservation details, processing payments, and assigning rooms./span/lilispan style='font-family:"Arial",sans-serif;font-size:13px;'Handle guest check-outs, ensuring all charges are accurately posted and that guests depart with a positive impression./span/li/ol/lilispan style='font-family:"Arial",sans-serif;font-size:13px;'Guest Service amp; Problem Resolution:/spanol style="list-style-type: circle;"lispan style='font-family:"Arial",sans-serif;font-size:13px;'Respond promptly and professionally to guest inquiries, requests, and complaints./span/lilispan style='font-family:"Arial",sans-serif;font-size:13px;'Resolve any issues or concerns that guests may have during their stay, ensuring they are satisfied with the resolution./span/lilispan style='font-family:"Arial",sans-serif;font-size:13px;'Provide information on hotel services, local attractions, and dining options, and assist guests with special requests./span/li/ol/lilispan style='font-family:"Arial",sans-serif;font-size:13px;'Communication amp; Coordination:/spanol style="list-style-type: circle;"lispan style='font-family:"Arial",sans-serif;font-size:13px;'Communicate effectively with other hotel departments (e.g., Housekeeping, Maintenance, Sales) to address guest needs and maintain seamless operations./span/lilispan style='font-family:"Arial",sans-serif;font-size:13px;'Handle incoming phone calls and direct them to the appropriate departments or assist with reservations./span/lilispan style='font-family:"Arial",sans-serif;font-size:13px;'Monitor the hotelrsquo;s email system and assist with online reservation inquiries./span/li/ol/lilispan style='font-family:"Arial",sans-serif;font-size:13px;'Administrative Duties:/spanol style="list-style-type: circle;"lispan style='font-family:"Arial",sans-serif;font-size:13px;'Maintain accurate guest records and ensure all guest information is entered correctly into the system./span/lilispan style='font-family:"Arial",sans-serif;font-size:13px;'Process reservations and cancellations, ensuring that rooms are allocated efficiently./span/lilispan style='font-family:"Arial",sans-serif;font-size:13px;'Assist with preparing reports, inventory checks, and ensuring that front desk supplies are stocked./span/li/ol/lilispan style='font-family:"Arial",sans-serif;font-size:13px;'Security amp; Safety:/spanol style="list-style-type: circle;"lispan style='font-family:"Arial",sans-serif;font-size:13px;'Ensure the safety and security of guests, team members, and hotel property at all times./span/lilispan style='font-family:"Arial",sans-serif;font-size:13px;'Adhere to all hotel policies and procedures related to emergency protocols, health, and safety guidelines./span/li/ol/lilispan style='font-family:"Arial",sans-serif;font-size:13px;'Team Collaboration:/spanol style="list-style-type: circle;"lispan style='font-family:"Arial",sans-serif;font-size:13px;'Work as part of a team with fellow Front Desk Agents, Supervisors, and Managers to maintain high levels of guest satisfaction./span/li/ol/li/ulp style='margin:0in;text-align:left;font-size:16px;font-family:"Times New Roman",serif;font-weight:bold;'uspan style='font-size:13px;font-family:"Arial",sans-serif;'Education and/or Experiencenbsp;/span/u/pul style="margin-bottom:0in;margin-top:0in;" type="disc"li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:13px;font-family:"Arial",sans-serif;'High School Diploma or equivalent required./span/lili style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:13px;font-family:"Arial",sans-serif;'Previous experience in customer service or hospitality is preferred, but not required./span/lili style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:13px;font-family:"Arial",sans-serif;'Experience with hotel reservation systems (e.g., InforHMS, Alice, or similar) is a plus./span/li/ulp style='margin:0in;text-align:left;font-size:16px;font-family:"Times New Roman",serif;font-weight:bold;margin-top:6.0pt;'uspan style='font-size:13px;font-family:"Arial",sans-serif;'Skills/Specialized Knowledge/span/u/pul style="list-style-type: disc;"lispan style='font-family:"Arial",sans-serif;font-size:13px;'Strong communication skills, both written and verbal./span/lilispan style='font-family:"Arial",sans-serif;font-size:13px;'Exceptional interpersonal skills with the ability to remain calm and professional under pressure./span/lilispan style='font-family:"Arial",sans-serif;font-size:13px;'Ability to multitask and prioritize effectively in a fast-paced environment./span/lilispan style='font-family:"Arial",sans-serif;font-size:13px;'Strong attention to detail and organizational skills./span/li/ulp style='margin:0in;text-align:left;font-size:16px;font-family:"Times New Roman",serif;font-weight:bold;margin-top:6.0pt;'uspan style='font-size:13px;font-family:"Arial",sans-serif;'Physical Demands/span/u/pul style="margin-bottom:0in;margin-top:0in;" type="disc"li style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:13px;font-family:"Arial",sans-serif;'Ability to sit or stand for extended periods of time./span/lili style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:13px;font-family:"Arial",sans-serif;'Ability to occasionally lift or move up to 20 pounds./span/lili style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:13px;font-family:"Arial",sans-serif;'Frequent use of hands, fingers, and wrists for typing, handling check-in materials, and operating the phone or computer systems./span/li/ulp style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:13px;font-family:"Arial",sans-serif;'nbsp;/span/pp style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:13px;font-family:"Arial",sans-serif;'nbsp;/span/pp style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'stronguspan style='font-size:13px;font-family:"Arial",sans-serif;'Company Overview/span/u/strong/pp style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:13px;font-family:"Arial",sans-serif;'Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn#39;t proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all./span/pp style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:13px;font-family:"Arial",sans-serif;'nbsp;/span/pp style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:13px;font-family:"Arial",sans-serif;'Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category./span/pp style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:13px;font-family:"Arial",sans-serif;'nbsp;/span/pp style='margin:0in;font-size:16px;font-family:"Times New Roman",serif;'span style='font-size:13px;font-family:"Arial",sans-serif;'Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances./span/ppbr/p/div/div