Member Services Representative Afternoon Shift

lt;div class=quot;benefitsquot;gt; lt;divgt;lt;stronggt;Benefits:lt;/stronggt;lt;/divgt; lt;ulgt; lt;ligt;401(k)lt;/ligt; lt;ligt;Dental insurancelt;/ligt; lt;ligt;Employee discountslt;/ligt; lt;ligt;Free uniformslt;/ligt; lt;ligt;Health insurancelt;/ligt; lt;ligt;Opportunity for advancementlt;/ligt; lt;ligt;Paid time offlt;/ligt; lt;ligt;Training amp; developmentlt;/ligt; lt;ligt;Vision insurancelt;/ligt; lt;ligt;Wellness resourceslt;/ligt; lt;/ulgt; lt;/divgt; lt;div class=quot;trix-contentquot;gt; lt;divgt; lt;stronggt;lt;emgt;Grow with us!lt;brgt;lt;/emgt;lt;/stronggt;lt;brgt; lt;/divgt;lt;divgt; lt;brgt;lt;brgt; lt;/divgt;lt;divgt;We’re Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager(responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!lt;brgt;lt;brgt; lt;/divgt;lt;divgt; lt;brgt;lt;brgt; lt;/divgt;lt;divgt;But it all starts at the front desk – where all lt;stronggt;of our Team Players (what we call our employees) lt;/stronggt;are responsible for creating a positive member experience through superior level of customer service and cleanliness.lt;brgt;lt;brgt; lt;/divgt;lt;divgt;lt;brgt;lt;/divgt;lt;divgt;lt;brgt;lt;/divgt;lt;divgt; lt;stronggt;Essential Duties and Responsibilities lt;brgt;lt;/stronggt;lt;brgt; lt;/divgt;lt;divgt;- Provide an exceptional customer service experience.lt;brgt;  lt;brgt;lt;brgt; lt;/divgt;lt;divgt;-Responsibilities include:lt;brgt;lt;brgt; lt;/divgt;lt;ulgt; lt;ligt;Check members into the system.lt;/ligt; lt;ligt;Take prospective members on tours then assist them with the new account sign-up processlt;/ligt; lt;ligt;Facilitate needed updates to member’s accounts.lt;/ligt; lt;ligt;Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.lt;/ligt; lt;ligt;Detailed cleaning in all areas of the facility.lt;/ligt; lt;/ulgt;lt;divgt; lt;stronggt;Qualifications/Requirements lt;brgt;lt;/stronggt;lt;brgt; lt;/divgt;lt;ulgt; lt;ligt;Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.lt;/ligt; lt;ligt;People with positive mental attitudes excel here!lt;/ligt; lt;ligt;Customer service background preferred.lt;/ligt; lt;ligt;Punctuality and reliability is a must.lt;/ligt; lt;ligt;Demonstrate diplomacy in all interactions while using appropriate behavior and language.lt;/ligt; lt;ligt;High School diploma/GED equivalent required.lt;/ligt; lt;ligt;Must be 18 years of age or older.lt;/ligt; lt;/ulgt;lt;divgt; lt;stronggt;Physical Demands lt;brgt;lt;/stronggt;lt;brgt; lt;/divgt;lt;ulgt; lt;ligt;Continual standing and walking during shift.lt;/ligt; lt;ligt;Continual talking in person or on the phone during shift.lt;/ligt; lt;ligt;Must be able to occasionally lift up to 50 lbs.lt;/ligt; lt;ligt;Will occasionally encounter commercial cleaning products during shift.lt;/ligt; lt;ligt;Our team players and members are our top priority! That’s why we are following super-strict safety and cleaning protocols.lt;/ligt; lt;ligt;Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state amp; local mask mandates.lt;/ligt; lt;ligt;Squeaky Clean! We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.lt;/ligt; lt;ligt;Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.lt;/ligt; lt;ligt;Need a day off? Full time employees have paid leave to take a break!lt;/ligt; lt;/ulgt;lt;divgt; lt;stronggt;Benefits amp; Perkslt;brgt;lt;/stronggt;lt;brgt; lt;/divgt;lt;ulgt; lt;ligt;Make payday any day by taking advantage of our financial wellness benefit, MyFlexPaylt;/ligt; lt;ligt;Every Team Player receives a FREE Planet Fitness Black Card Membershiplt;/ligt; lt;ligt;Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resourceslt;/ligt; lt;ligt;PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Playerslt;/ligt; lt;/ulgt;lt;divgt; lt;brgt;lt;brgt;lt;stronggt;lt;emgt;What are you waiting for?lt;/emgt;lt;/stronggt;lt;stronggt;  APPLY TODAY!lt;/stronggt; lt;/divgt; lt;/divgt;