Installation Scheduling Coordinator

pspan style="font-weight: bold; text-decoration: underline"Job Summary:/span/p pbrThe Installation Coordinator uses their knowledge of company products, services, and policies to assist external and internal customers with appointments, questions, complaints, or problems. This position will speak with customers, listen to them, gain a better understanding of their needs, and offer possible solutions. The Installation Coordinator is responsible for collaborating with sales representatives, technicians, and customers to schedule installations.br/p pbr/p pTo perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./p pbremAlarm Detection Systems is an EEO employer./em/p pbr/p pspan style="font-weight: bold"span style="text-decoration: underline"Essential Functions and Responsibilities:/span/span/p pspan style="font-weight: bold"br/span/p pIn a high-volume, fast-paced call center environment, the Installation Coordinator is responsible for:/p pbr/p ul liSchedule new installation appointments with customers./li liCoordinating with the warehouse team to order necessary parts and ensure timely delivery for scheduled jobs./li liEfficiently routing technicians and subcontractors to job sites to minimize travel time and maximize productivity./li liResponding promptly to incoming calls and emails from customers, technicians, and sales team members./li liDocumenting customer interactions, including inquiries, service issues, complaints, and resolutions./li liAssisting customers via phone and email with basic troubleshooting for alarm system issues./li liProvide polite, prompt, and professional customer service via phone and email./li liUtilizing internal software, databases, and communication tools efficiently and accurately./li liMeeting or exceeding established performance metrics while maintaining consistent service quality./li liAnswer or make calls, email, or web submission to customers to learn about and address their needs, complaints, or other issues with products or services./li liClearly communicating potential solutions to customers and ensuring their satisfaction and understanding./li liPracticing active listening, confirming details, clarifying concerns, and de-escalating challenging situations as needed./li liResponsible for onsite duties as assigned./li liMust be punctual and adhere to attendance standards./li liAdhere to all company policies and procedures./li liOther duties as assigned by management./li /ul pbrbr/p pspan style="font-weight: bold"span style="text-decoration: underline"Education/Experience: /span/span/p pbr/p ul liHigh School Diploma or equivalent is required./li liMinimum of 1 year experience as an Installation Coordinator, Customer Service Scheduler, Customer Service Representative, or related position is required./li liExperience in the alarm or security systems industry is a plus./li /ul pbr/p pspan style="font-weight: bold"span style="text-decoration: underline"Knowledge/Skills/Abilities:/span/span/p pbr/p ul liDemonstrated ability to deliver high-quality customer service in a fast-paced, high-volume environment./li liStrong organizational and time management skills with the ability to handle multiple tasks./li liSkilled in handling customer concerns with empathy, patience, and professionalism./li liAbility to troubleshoot basic technical issues and communicate solutions in layman's terms./li liExcellent verbal and written communication abilities./li liProficiency with Microsoft Office applications (Outlook, Word, Excel) and general computer literacy./li liDetail-oriented and capable of maintaining accurate records and documentation./li liProven ability to adapt to changing environments while remaining reliable, meeting deadlines, and consistently delivering high-quality work under pressure./li liExperience with scheduling systems and dispatching field personnel efficiently based on availability, location, and urgency./li liAbility to prioritize competing tasks and manage changing schedules with minimal disruption./li liUnderstanding of basic logistics to optimize technician routing and minimize downtime or travel./li liProblem-solving mindset with a focus on resolution and customer service./li liActive listening skills to accurately understand customer needs, verify information, and respond appropriately./li liExhibits a team-first mentality with a focus on open communication and mutual support./li liAbility to work collaboratively with cross-functional teams./li /ul p /p pspan style="font-weight: bold"span style="text-decoration: underline"Licenses/Certifications:/span/span/p ul lispan style="font-size: 12pt"Maintain a clear and valid Driver's License is required./span/li /ul pspan style="font-weight: bold"br/span/p pspan style="font-weight: bold"span style="text-decoration: underline"Physical Demands:/span/span/p pspan style="font-weight: bold"br/span/p pThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.br/p ul liSitting/li liStanding/li liWalking/li liFine Dexterity/li liTalking/li liHearing/li liVision/li liColor Vision/li /ul pbrbr/p pspan style="font-weight: bold"span style="text-decoration: underline"Work Environment:/span/span/p pspan style="font-weight: bold"br/span/p pspan style="font-size: 12pt"The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Unless outlined in remote work policy, this is an on-site position. Reasonable accommodations may enable individuals with disabilities to perform the essential functions./spanbr/p p /p pAlarm Detection Systems, Inc. maintains a quiet, smoke-free office environment. While this position is primarily office-based, it may occasionally require visits to customer sites, which may include office, industrial, or warehouse settings./p pbr/p pspan style="font-weight: bold; text-decoration: underline"span style="font-size: 12pt"Company Benefits:/span/span/p pspan style="font-weight: bold; text-decoration: underline"br/span/p pAlarm Detection Systems offers a comprehensive benefits package designed to support the health, well-being, and financial future of our employees:/p ul liMedical Insurance with multiple plan options/li liDental Insurance/li liVision Insurance/li liLife Insurance/li liPaid Parental Leave/li liDisability Coverage: ul liEmployer-paid Short-Term Disability/li liOptional Long-Term Disability/li /ul /li li401(k) Plan with tiered employer match/li liPaid Time Off (PTO) starting at 3 weeks per year for employees/li liPaid Holidays: 8 recognized holidays annually/li liEmployee Friends/Family Discounts on security systems and monitoring services/li liPet Insurance Discount/li liEmployee Assistance Program (EAP)/li liTuition Reimbursement/li liCompany-sponsored events (friends and family welcome!)/li liContinuous professional development opportunities/li liA fun, positive, and high-energy work environment/li /ul pbrbr/p pspan style="text-decoration: underline"span style="font-weight: bold"Compensation:/span/span/p pbrThe starting pay range for the Installation Coordinator is $20- $22 per hour, based on knowledge, skills, education, and experience./p pbr/p p#ADS25/p