NOC Tier 1

Job Title: NOC Tier 1p style="text-align:inherit"/pp style="text-align:inherit"/pJob Category: Service Contract Actp style="text-align:inherit"/pp style="text-align:inherit"/pTime Type: Full timep style="text-align:inherit"/pp style="text-align:inherit"/pMinimum Clearance Required to Start: TS/SCI with Polygraphp style="text-align:inherit"/pp style="text-align:inherit"/pEmployee Type: Regularp style="text-align:inherit"/pp style="text-align:inherit"/pPercentage of Travel Required: Nonep style="text-align:inherit"/pp style="text-align:inherit"/pType of Travel: Nonep style="text-align:inherit"/pp style="text-align:inherit"/p* * *p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pdivpspanspanThe Enterprise Communications Services 3 (ECS3) program supports our intel customer across its /spanspanCONUS amp; OCONUS/spanspan operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer local area networks (LANs) and unified communication (UC) services./span/spanspan /span/p/divdivpspanspanOur mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients’ LANs, /spanspanCAN /spanspanand Unified Communication services. Become a part of our great team and make a difference./span/spanspan /span/p/divdivp/ppbspanMore about this role: /span/bspan /span/p/divdivpspanspanAs a/spanspan Tier /spanspan1/spanspan /spanspanNOC /spanspanNetwork/spanspan /spanspanTechnician/spanspan, you#39;ll /spanspanbe challenged with support problems where you will coordinate with other NOC and Operational staff and /spanspanbe /spanspanasked to /spanspantrack outages notifications and circuit outages/spanspan. You are expected /spanspanto work/spanspan with other Network/spanspan team /spanspanmembers /spanspanto /spanspancoordinate ticket /spanspanacceptance and /spanspanresolutions./span/spanspan /span/p/divdivp/ppbspanWhat will you do:/span/bspan /span/p/divdivdivullipspanspanP/spanspaner/spanspanform /spanspanSystem /spanspanpatching/spanspan and IAVA patches to /spanspann/spanspanetwork /spanspanr/spanspanouters and /spanspanswitches./span/spanspan /span/p/lilipspanspanPerform IOS /spanspanand Software /spanspanupgrades/span/span/p/li/ul/divdivullipspanspanApply config templates for initial switch and router /spanspaninstalls./span/spanspan /span/p/li/ul/divdivullipspanspanTroubleshoot systems /spanspandocument /spanspanfailures and accessibility problems/spanspan within the /spanspannetwork to our services/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanE/spanspanscalate them to appropriate support team./span/spanspan /span/p/li/ul/div/divdivdivullipspanspanMonitor /spanspannetwork/spanspan performance/spanspan against /spanspancurrent outages./span/spanspan /span/p/lilipspanspanLeverage/spanspan network TTP and SOPS to closed tickets/spanspan./span/spanspan /span/p/lilipspanspanSupport /spanspanengineering designs/spanspan data calls./span/spanspan /span/p/lilipspanspanSupport/spanspan /spanspannew/spanspan/enhanced network/spanspan /spanspanimplementation, installation, and technical refresh projects within a site or locale./span/spanspan /span/p/lilipspanspanWorks independently with /spanspansome/spanspan supervision. /span/spanspan /span/p/li/ul/div/divdivdivullipspanspanIn remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations.  /span/spanspan /span/p/li/ul/divdivullipspanspanPreform /spanspanNetwork/spanspan ticket resolution./span/spanspan /span/p/li/ul/divdivullipspanspanSupport/spanspan /spanspanNetwork/spanspan ticket /spanspanclosure /spanspanacross/spanspan /spanspanNetwork /spanspanOPS staff to /spanspaninclude:/span/spanspan /span/p/li/ul/divdivullipspanspanCompletes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)  /span/spanspan /span/p/li/ul/divdivullipspanspanUse administrative access to the network to /spanspanstage/spanspan /spanspannew /spanspanswitches, router/spanspan./span/spanspan /span/p/li/ul/div/divdivdivullipspanspanUses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential /spanspanproblems./spanspan  /span/spanspan /span/p/lilipspanspanRouting Service Requests to the appropriate organization required for incident /spanspanresolution./spanspan /span/spanspan /span/p/lilipspanspanPerforms root cause /spanspananalyses./span/spanspan /span/p/lilipspanspanCompletes problem resolutions associated with incident ticket(s) /span/spanspan /span/p/li/ul/divdivullipspanspanMay configure, deploy, manage, and maintain /spanspannetwork/spanspan /spanspanmonitoring systems used by the technicians to ensure availability and overall performance of system and services. /span/spanspan /span/p/li/ul/div/divdivdivp/ppbspanExperience: /span/bspan /span/p/divdivullipspanspanHigh School/GED #43; /spanspan7/spanspan /spanspanYrs/spanspan, or Associates #43; /spanspan5/spanspan /spanspanYrs/spanspan, or Bachelors #43; /spanspan3/spanspan /spanspanYrs/spanspan, or Masters #43; /spanspan1/spanspan /spanspanYrs/spanspan,/span/spanspan /span/p/li/ul/divdivp/ppbspan /spanspanDOD 8570 Certification/spanspan Required:/span/bspan /span/p/divdivullipspanspanCurrent /spanspanIAT II/span/spanspan /span/p/li/ul/divdivpbspanClearance Requirement: /span/bspan /span/p/div/divdivdivullipspanspanMinimum TS/SCI with polygraph/span/span/p/li/ul/divdivp/ppbspan What We Can Offer You: /span/bspan /span/p/divdivullipspanspanWe’ve been named a Best Place to Work by the Washington Post./span/spanspan /span/p/lilipspanspanOur employees value the flexibility at CACI that allows them to balance quality work and their personal lives./span/spanspan /span/p/lilipspanspanWe offer competitive benefits and learning and development opportunities./span/spanspan /span/p/li/ul/div/divdivdivullipspanspanWe are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities./span/spanspan /span/p/lilipspanspanWe invest in our /spanspane/spanspanmployees /spanspanby/spanspan support/spanspaning/spanspan /spanspancontinuing /spanspaneducation./span/spanspan /span/p/li/ul/divdivpspan /span/p/div/divp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/p-pbr /br //ppbuWhat You Can Expect:/u/b/ppb A culture of integrity./b/ppAt CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation./ppbAn environment of trust./b/ppCACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality./ppbA focus on continuous growth./b/ppTogether, we will advance our nation#39;s most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy./ppbr /br //pp style="text-align:inherit !important"/pp style="text-align:left !important"buPay Range:/u/b/pp style="text-align:inherit !important"/pp style="text-align:left !important"This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.​br / /pp style="text-align:inherit !important"/pp style="text-align:left !important"bMinimum Required Hourly Wage:/b/p$38.68pbr /There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits./pp/pp/pp/ppiCACI is spanspanspanspanan Equal Opportunity Employer./span/span/span/span All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any spanspanspanspanother protected characteristic./span/span/span/span/i/p