Customer Care Associate-Family Medicine-Biltmore Campus

divdivpbspanJOB SUMMARY:/span/bspan /span/p/divdivpspanspanThe Customer Care Associate will serve patients byspan /span/spanspanassisting/spanspanspan /spanwith check-in and check-out responsibilities and appointment scheduling while providingspan /span/spanspanan excellent/spanspanspan /spanpatient experience. /span/spanspan /span/p/divdivpspan /span/p/divdivpbspanSPECIFIC RESPONSIBILITIES:/span/bspan /span/p/divdivullipspanspanCheck-in patients via phone or live/span/spanspan /span/p/li/ul/divdivullipspanspanUpdatespan /span/spanspanpatients/spanspanspan /spandemographic and insurance information/span/spanspan /span/p/li/ul/divdivullipspanspanVerify insurance as needed/span/spanspan /span/p/li/ul/divdivullipspanspanCollect payments and reconcile cash drawers as assigned/span/spanspan /span/p/li/ul/divdivullipspanspanRefer patients to financial advocates as needed/span/spanspan /span/p/li/ul/divdivullipspanspanPrepare and providespan /span/spanspanappropriate patient/spanspanspan /spanpaperwork/span/spanspan /span/p/li/ul/divdivullipspanspanRespond to walk-in patient needs/span/spanspan /span/p/li/ul/divdivullipspanspanMonitor waiting room for delays/span/spanspan /span/p/li/ul/divdivullipspanspanCheck-out patients/span/spanspan /span/p/li/ul/divdivullipspanspanSchedule appointments/span/spanspan /span/p/li/ul/div/divdivdivullipspanspanProvide patients with clinical summary following visit/span/spanspan /span/p/li/ul/divdivullipspanspanCoordinate interpreting services for patients/span/spanspan /span/p/li/ul/divdivullipspanspanReconcile appointments/span/spanspan /span/p/li/ul/divdivullipspanspanAnswer phones,span /span/spanspanchecks/spanspanspan /spanvoicemails, monitors phone volume /span/spanspan /span/p/li/ul/divdivullipspanspanCollects and distributes mail/span/spanspan /span/p/li/ul/divdivullipspanspanScan and fax documents/span/spanspan /span/p/li/ul/divdivullipspanspanMonitorsspan /span/spanspanappropriate electronic/spanspanspan /spanhealth record inbox and provides follow-up/span/spanspan /span/p/li/ul/divdivullipspanspanParticipates/spanspanspan /spanin orientation ofspan /span/spanspannew staff/span/spanspan /span/p/li/ul/divdivullipspanspanFloat in between front desk and scheduling areas as needed/span/spanspan /span/p/li/ul/divdivullipspanspanProvide satellite coverage as assigned/span/spanspan /span/p/li/ul/divdivullipspanspanParticipate in process improvement of new and existing workflows/span/spanspan /span/p/li/ul/divdivullipspanspanActively embraces and supports divisional and organizational initiatives/span/spanspan /span/p/li/ul/divdivullipspanspanParticipate in outreach initiatives, community events, and seasonal clinics/span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpspan /span/p/divdivpispanThis role description is a general description of the essential job functions/spanspan. span /span/spanspanIt is not intended to describe all the duties thespan /span/spanspanCustomer Care Associatespan /span/spanspanmay perform./span/ispan /span/p/divdivpspan /span/p/div/divdivdivdiv/divdivdivpbspanKEY COMPETENCIES:/span/bspan /span/p/div/divdivdivpspan /span/p/div/divdivdivullipbspanCommunication Skills /span/bspan /span/p/li/ul/div/divdivdivpspanspanEffectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriatelyspan /span/spanspanenumerate/spanspanspan /spaninformation in a manner easily understood by all parties. We dospan /span/spanspanthis/spanspanspan /span/spanspanto/spanspanspan /spanfoster a culture of understanding between all parties, especially in complex andspan /span/spanspandifficult situations/spanspan, tospan /span/spanspanultimately provide/spanspanspan /spanthe best care possiblespan /span/spanspanto/spanspanspan /spanour patients and their families./span/spanspan /span/p/div/divdivdivpspan /span/p/div/divdivdivpspan /span/p/div/divdivdivullipbspanDecision Making/span/bspan /span/p/li/ul/div/divdivdivpspanspanAbility to make the mostspan /span/spanspanappropriate decision/spanspanspan /span/spanspanin a given/spanspanspan /spansituation and thenspan /span/spanspantaking/spanspanspan /spanthe next steps to ensurespan /span/spanspanappropriate/spanspanspan /spanandspan /span/spanspantimely/spanspanspan /spancompletion. This requires conflict resolution skills, critical thinking skills/spanspan, confidence/spanspanspan /spanin your ability to make the right decision in most situations. This also includesspan /span/spanspanability/spanspanspan /spanto prioritize your workday appropriately to ensure the most important tasks are completed on time./span/spanspan /span/p/div/divdivdivpspan /span/p/div/divdivdivpspan /span/p/div/divdivdivullipbspanHealthCare Knowledge/span/bspan /span/p/li/ul/div/divdivdivpspanspanHaving the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate/spanspan. span /span/spanspanThis also includes keeping up with your licensure and yearly training requirements within yourspan /span/spanspanarea/spanspanspan /span/spanspanexp/spanspanertise/spanspanspan /spanalong with MAHEC’sspan /span/spanspanorganizational training. Finally, the ability to apply the depth of knowledgespan /span/spanspanmaintained/spanspanspan /spanand gained through this process in real life scenarios asspan /span/spanspanappropriate/spanspan./span/spanspan /span/p/div/divdivdivpspan /span/p/div/divdivdivpspan /span/p/div/divdivdivullipbspanInterpersonal Skills /span/bspan /span/p/li/ul/div/divdivdivpspanspanShowing the ability to meetspan /span/spanspandifficult situations/spanspanspan /spanwith grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even whenspan /span/spanspanits/spanspanspan /spanmost difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others./span/spanspan /span/p/div/divdivdivpspan /span/p/div/divdivdivpspan /span/p/div/divdivdivullipbspanOrganizational Values/span/bspan /span/p/li/ul/div/divdivdivpspanspanAdherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures andspan /span/spanspanequitable/spanspanspan /spanpractices,span /span/spanspanability/spanspanspan /spanto manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to dospan /span/spanspanthe/spanspanspan /spanbest for each other and gives personal ownership towards the goal of helping people in their time of need./span/spanspan /span/p/div/divdivdivpspan /span/p/div/divdivdivpspan /span/p/div/divdivdivullipbspanProblem Solving /span/bspan /span/p/li/ul/div/divdivdivpspanspanHaving an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come tospan /span/spanspanan appropriate resolution/spanspanspan /spanfor a given issue. This helps to drive continuous improvement by thinkingspan /span/spanspanthrough/spanspanspan /spanwhere we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying thosespan /span/spanspannew ideas/spanspanspan /spanto affect positive change./span/spanspan /span/p/div/div/div/divdivdivp/ppbspanS/spanspanPECIFIED SKILLS/span/bspan /span/p/divdivpispanCOMPUTER/span/ispan /span/p/divdivullipspanspanAdvanced computer skills as related to working with medical office software program(s)/span/spanspan /span/p/li/ul/divdivullipspanspanExperience with Electronic Health Records/span/spanspan /span/p/li/ul/divdivpispanFOREIGN LANGUAGE/span/ispan /span/p/divdivullipspanspanAbility to speak Spanish strongly preferred/span/spanspan /span/p/li/ul/divdivpispanOTHER/span/ispan /span/p/divdivullipspanspanKnowledge of medical office functions including business officespan /span/spanspanwork flows/span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanPHYSICAL DEMANDS/span/bspan /span/p/divdivullipspanspanNot Applicable./span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanSUPERVISORY RESPONSIBILITIES:/spanspanspan /spanN/A/span/bspan /span/p/divdivpspan /span/p/divdivpbspanEDUCATION AND EXPERIENCE/span/bspan /span/p/divdivpispanMINIMUM QUALIFICATIONS:/span/ispan /span/p/divdivullipspanspanAny combination of education and experience equivalent to the following: High school diploma or equivalent, two years of relevant experience, orspan /span/spanspancomparable combined education and/or experience required/spanspan.  /span/spanspan /span/p/li/ul/divdivp/ppispanPREFERRED QUALIFICATIONS:/span/ispan /span/p/divdivullipspanspanPrevious/spanspanspan /spanexperience in a medical office/clinical environment preferred./span/spanspan /span/p/li/ul/divdivpspan /span/p/div/divdivpbspanREQUIRED LICENSES:/spanspanspan /spanN/A/span/bspan /span/p/divdivpspan /span/p/divdivpbspanSCHEDULE:/span/bspan /span/p/divdivpspanspanRegular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division);span /span/spanspan40 hours/spanspanspan /spanper workweek; weekend, holiday, or evening coverage is occasionallyspan /span/spanspanrequired/spanspan. Work hours will need to be flexiblespan /span/spanspanin order to/spanspanspan /spanrespond to special work assignments, or evening activities, as requested by the team leader./span/spanspan /span/p/divdivpspan /span/p/divpbspanPOSITION COMPENSATION:/span/b/ppspan$20.63/hour, full time #43; full benefits available/span/pp/ppAt MAHECb, /bwe strive to equip all team members with Total Rewards (pay #43; benefits) to honor their service, support their health, manage their financial security, build their career, and thrive./pp/ppAll MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption./pp/ppMAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer./pp/ppspanMAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC./span/pp/ppspanIf you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to a href="mailto:AskTalent#64;mahec.net" target="_blank"AskTalent#64;mahec.net/a/span for support in your job search process. You could be the talent we are seeking for this or other opportunities./p