Commercial Fire Coordinator - Full-time

pspan style="font-family: georgia, palatino; font-weight: bold"span style="text-decoration: underline"Job Summary:/span/span/p pbrbr/p pspan style="font-family: georgia, palatino"The Commercial Fire Coordinator uses their knowledge of company products, services, and policies to assist external and internal customers with appointments, questions, complaints, or problems. They speak with customers, listen to them, gain a better understanding of their needs, and offer possible solutions. This position may also be required to provide basic system training./span/p pspan style="font-family: georgia, palatino"To perform this job successfully, an individual must perform each essential job duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may enable individuals with disabilities to perform the essential functions./span/p pbr/p pspan style="font-family: georgia, palatino"emAlarm Detection Systems is an EEO employer./em/span/p pbrbr/p pspan style="font-family: georgia, palatino; font-weight: bold"span style="text-decoration: underline"Essential Functions and Responsibilities: /span/span/p pbrbr/p ul lispan style="font-family: georgia, palatino"Show proficiency with ADS' computer programs, databases, and applications (e.g., NAV, Manitou, Microsoft Office, remote desktop services, phone systems, tablets, etc.)./span/li /ul ul lispan style="font-family: georgia, palatino"Assist field technicians with information troubleshooting./span/li lispan style="font-family: georgia, palatino"Answer or make calls, emails, or web submissions to customers to learn about and address their needs, complaints, or other issues with products or services./span/li lispan style="font-family: georgia, palatino"Respond efficiently and accurately to customers, explaining possible solutions and ensuring customers feel supported and valued./span/li lispan style="font-family: georgia, palatino"Engage in active listening with customers, confirm or clarify information, and diffuse angry customers as needed./span/li lispan style="font-family: georgia, palatino"Build lasting relationships with customers and other Call Center team members based on trust and reliability./span/li lispan style="font-family: georgia, palatino"Utilize software, databases, scripts, and tools appropriately./span/li lispan style="font-family: georgia, palatino"Understand and strive to meet or exceed Call Center metrics while providing excellent, consistent customer service./span/li lispan style="font-family: georgia, palatino"Make sales or recommendations for products or services that better suit customer needs./span/li lispan style="font-family: georgia, palatino"Keep records of customer interactions or transactions, record details of inquiries, complaints, or comments, and actions taken./span/li /ul ul lispan style="font-family: georgia, palatino"Take part in training and other learning opportunities to expand knowledge of company and position./span/li lispan style="font-family: georgia, palatino"Refer unresolved customer grievances to designated departments for further investigation./span/li /ul ul lispan style="font-family: georgia, palatino"May be required to adjust schedule to ensure the department is covered during core business hours./span/li lispan style="font-family: georgia, palatino"Adhere to all company policies and procedures./span/li /ul ul lispan style="font-family: georgia, palatino"Maintain reliable and regular attendance./span/li lispan style="font-family: georgia, palatino"Responsible for onsite duties as assigned/span/li /ul ul lispan style="font-family: georgia, palatino"Other duties as assigned by management/span/li /ul pbrbr/p pspan style="font-family: georgia, palatino; font-weight: bold"span style="text-decoration: underline"Education/Experience: /span/span/p pbrbr/p ul lispan style="font-family: georgia, palatino"High School Diploma or equivalent is required./span/li /ul ul lispan style="font-family: georgia, palatino"Minimum of 1 year of customer service experience is required./span/li /ul pbr/p pspan style="font-family: georgia, palatino; font-weight: bold"span style="text-decoration: underline"Knowledge/Skills/Abilities:/span/span/p pbrbr/p ul lispan style="font-family: georgia, palatino"Excellent customer service /span/li lispan style="font-family: georgia, palatino"Excellent listening skills and an empathetic voice and manner/span/li lispan style="font-family: georgia, palatino"Excel and Word/span/li lispan style="font-family: georgia, palatino"Excellent in written and verbal communication /span/li lispan style="font-family: georgia, palatino"Must be able to use office equipment – telephone, fax machine, all printers/span/li lispan style="font-family: georgia, palatino"Organized and detail-oriented/span/li lispan style="font-family: georgia, palatino"Ability to adapt to change/span/li lispan style="font-family: georgia, palatino"Computer and typing skills/span/li lispan style="font-family: georgia, palatino"Ability to thrive in a fast-paced environment, multitasking while keeping a focus on the customer/span/li lispan style="font-family: georgia, palatino"Familiarity with the products and services offered by the company/span/li /ul pbr/p pspan style="font-family: georgia, palatino; font-weight: bold"span style="text-decoration: underline"Licenses/Certifications:/span/span/p pbrbr/p ul lispan style="font-family: georgia, palatino"Maintain a driver’s license, maintain an insurable driving record, and be capable of driving on company assignments/span/li /ul pbr/p pspan style="font-family: georgia, palatino; font-weight: bold"span style="text-decoration: underline"Physical Demands:/span/span/p pspan style="font-family: georgia, palatino"The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions./span/p pbr/p ul lispan style="font-family: georgia, palatino"Sitting/span/li lispan style="font-family: georgia, palatino"Standing/span/li lispan style="font-family: georgia, palatino"Walking/span/li lispan style="font-family: georgia, palatino"Fine Dexterity/span/li lispan style="font-family: georgia, palatino"Talking/span/li lispan style="font-family: georgia, palatino"Hearing/span/li lispan style="font-family: georgia, palatino"Vision/span/li lispan style="font-family: georgia, palatino"Color Vision/span/li /ul pbr/p pspan style="font-family: georgia, palatino; font-weight: bold"span style="text-decoration: underline"Work Environment:/span/span/p pbrbr/p pspan style="font-family: georgia, palatino"The work environment characteristics described here represent those an employee encounters while performing this job's essential functions. Unless outlined in remote work policy, this is an on-site position. Reasonable accommodations may enable individuals with disabilities to perform the essential functions./span/p pspan style="font-family: georgia, palatino" /span/p pspan style="font-family: georgia, palatino"Alarm Detection Systems, Inc. maintains a quiet, smoke-free office environment. While this position is primarily office-based, it may occasionally require visits to customer sites, which may include office, industrial, or warehouse settings./span/p pspan style="font-family: georgia, palatino; font-weight: bold"br/span/p pspan style="font-family: georgia, palatino; font-weight: bold"span style="text-decoration: underline"Company Benefits:/span/spanbrbrspan style="font-family: georgia, palatino"Alarm Detection Systems offers a comprehensive benefits package designed to support the health, well-being, and financial future of our employee/spanbr/p pbr/p ul lispan style="font-family: georgia, palatino"Medical Insurance with multiple plan options/span/li lispan style="font-family: georgia, palatino"Dental Insurance/span/li lispan style="font-family: georgia, palatino"Vision Insurance/span/li lispan style="font-family: georgia, palatino"Life Insurance/span/li lispan style="font-family: georgia, palatino"Paid Parental Leave/span/li lispan style="font-family: georgia, palatino"Disability Coverage:/span ul lispan style="font-family: georgia, palatino"Employer-paid Short-Term Disability/span/li lispan style="font-family: georgia, palatino"Optional Long-Term Disability/span/li /ul /li lispan style="font-family: georgia, palatino"401(k) Plan with tiered employer match/span/li lispan style="font-family: georgia, palatino"Paid Time Off (PTO) starting at 3 weeks per year for employees/span/li lispan style="font-family: georgia, palatino"Paid Holidays: 8 recognized holidays annually/span/li lispan style="font-family: georgia, palatino"Employee Friends/Family Discounts on security systems and monitoring services/span/li lispan style="font-family: georgia, palatino"Pet Insurance Discount/span/li lispan style="font-family: georgia, palatino"Employee Assistance Program (EAP)/span/li lispan style="font-family: georgia, palatino"Tuition Reimbursement/span/li lispan style="font-family: georgia, palatino"Company-sponsored events (friends and family welcome!)/span/li lispan style="font-family: georgia, palatino"Continuous professional development opportunities/span/li lispan style="font-family: georgia, palatino"A fun, positive, and high-energy work environment/span/li /ul pbr/p pbrbr/p pspan style="font-family: georgia, palatino; font-weight: bold"span style="text-decoration: underline"Compensation: /span/span/p pspan style="font-family: georgia, palatino"The starting pay range for the Commercial Fire Coordinator is $20- $22 per hour, based on knowledge, skills, education, and experience./span/p pbr/p p#ADS25/p