Account Operations Outside Coordinator II (Manheim)

p style="text-align:left"bCompany/b/pCox Automotive - USAp style="text-align:inherit"/pdivdivdivdivdivdivdivp style="text-align:left"bJob Family Group/b/p/div/div/div/div/div/div/divVehicle Operationsp style="text-align:inherit"/pdivdivdivdivdivdivdivp style="text-align:left"bJob Profile/b/p/div/div/div/div/div/div/divAccount Operations Specialist IIp style="text-align:inherit"/pdivdivdivdivdivdivdivp style="text-align:left"bManagement Level/b/p/div/div/div/div/div/div/divIndividual Contributordivdivdivdivdivdivdivdivdivdivdivdivdivdivp style="text-align:inherit"/pp style="text-align:left"bFlexible Work Option/bspan /span/p/div/div/div/div/div/div/div/div/div/div/div/div/div/divNo remote option; must work at a specified Cox locationp style="text-align:inherit"/pdivdivdivdivdivdivdivp style="text-align:left"bTravel %/b/p/div/div/div/div/div/div/divNop style="text-align:inherit"/pdivdivdivdivdivdivdivp style="text-align:left"bWork Shift/b/p/div/div/div/div/div/div/divDayp style="text-align:inherit"/pp style="text-align:left"bCompensation/b/pHourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.p style="text-align:inherit"/pdivdivdivdivdivdivdivp style="text-align:left"bJob Description/b/p/div/div/div/div/div/div/divdivbJob Responsibilities:/b/divdivdivdivdivdivdivdivdivdivullipPerform various clerical and administrative duties relating to vehicle recon fulfillment./p/lilipReceive in bound vehicle and registration information from customers requesting reconditioning services for their units./p/lilipPerform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order./p/lilipEvaluate reconditioning needs and provide timely and accurate quotes./p/lilipPerform walk around of the units and evaluate cosmetic reconditioning needed./p/lilipEstimate cost for cosmetic repairs and discuss with customer to gain approval.  Record the outcome in the appropriate tools./p/lilipCoordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner./p/lilipCreate and maintain charges associated with reconditioning fees related to these accounts./p/lilipPerform a check for recalls on all units and note the results in the appropriate tool./p/lilipWork with Pamp;P and Accounting staff to ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies, when required./p/lilipBuild deep service relationships with customers./p/lilipManage customer’s expectations of recon fulfillment activities through proactive communications./p/lilipRespond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems./p/lilipBe knowledgeable of customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information./p/lilipEnter all pertinent information into AS400 and other tools for approved work requested by customer./p/lilipUtilize the AS400/VCF systems to monitor and track vehicle repairs./p/lilipCommunicate and schedule repairs/enhancements with Recon Shop management./p/lilipMonitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met./p/lilipReview completed work ensuring customer quality standards are achieved and/or exceeded./p/lilipSoft sell additional services to dealers upon delivery of existing work./p/lilipFollow up with customer to confirm completion and satisfaction./p/lilipWork with finance/local management to ensure customers are charged and A/R is timely collected./p/lilipVisibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence./p/lilipPerform other duties as assigned by management/p/li/ulp/ppbMinimum Qualifications:/b/pullipHigh School Diploma or equivalent/p/lilip1 – 3 years of auction and/or vehicle registration experience preferred.  /p/lilipAbility to drive vehicles with standard and automatic transmission.  /p/lilipBasic computer skills required. /p/lilipRegularly required to stand, walk, reach, talk and hear.  /p/lilipFrequently required to stoop, kneel, crouch, bend, squat and climb.  /p/lilipAbility to lift 1-15 pounds.  /p/lilipVision abilities required include close, distance and color vision, depth perception and ability to adjust focus.  /p/lilipRegularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, bend, squat, and climb.  /p/li/ulp/ppbWork Schedule:/b/pullip8:00 am - 5:00 pm/p/li/ulp/ppbWork Environment: /b/pullipFrequent exposure to outdoor weather conditions. Moderate noise level. /p/li/ul/div/div/div/div/div/div/div/div/divp style="text-align:inherit"/pdivdivdivdivdivdivdivp style="text-align:left"bDrug Testing/b/p/div/div/div/div/div/div/divTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.p style="text-align:inherit"/pdivdivdivdivdivdivdivp style="text-align:left"bBenefits/b/p/div/div/div/div/div/div/divEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.divdivdivdivdivdivdivp style="text-align:inherit"/pp style="text-align:left"bAbout Us/b/p/div/div/div/div/div/div/divThrough groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.h3/h3p style="text-align:inherit"/pApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.pbr / /ph3br / /h3