Cashier Clerk - Full-time

div bJob Summary:/b/div Under indirect supervision, performs variety of routine and semi-routine clerical duties pertaining to cashiering and servicing of patients/customers with regard to cash, credit, and collection. divbrbEssential Responsibilities:/b/div ul liService patients, members, and visitors; acknowledges them in a prompt, courteous and professional manner./li liMaintains general knowledge of current health plan/non plan policies and coverage in accordance w/established Regional standards communications; keeps abreast of all changes regarding health plan benefits; verifies health plan and/or non-plan financial status; checks for delinquent accounts; informs patient refers to appropriate area; explains provisions of annual co-payment maximum, coinsurance and/or deductibles policies to patients/ customers./li liMaintains general knowledge of current Regional cash handling SOX compliance related polices/procedures and communications; keeps abreast of all changes; applies knowledge to all cashiering and cash handling functions; follows all policies and procedures to ensure safety and accountability of organizations financial resources./li liObtains, extends, computes, and verifies variety of charges pertaining to services rendered, health plan dues, and medications etc; receives cash, check, or credit card for payment; verifies information is accurate on all checks; assures valid authorization is received for all credit card payments; validates checks and credit slips; issues receipts accordingly./li liInvestigates resolves or follows-up on complaints and customer service issues; refers difficult problems to lead or supervisor. Operates computerized cashiering system by entering transactions to post appropriate charges for services and supplies. Refunds customers for overpayments of various services within authorized limits; assures all appropriate documents and signatures are obtained; enters refunds in computerized cashiering system./li liEnters adjustments in computerized cashiering system for services rendered according to established guidelines. reconciles supporting documents to appropriate GLs; balances monies, checks, credit card charge drafts daily against cash jacket report and/or transaction reports. Reconciles and resolves any discrepancies; reports to lead or supervisor as appropriate. /li liPrepares and processes bank deposits. Prepares and logs deposits for armored car pick up. Orders routine bank deposit supplies for cashiering area; orders and maintains change fund; buys and sells change from department cashiers; resolves any discrepancies. Compiles data and information for special and routine reports, studies, and statistics as requested. Uses up-to-date charge schedules and price lists for use in calculating charges and quoting estimates./li liOperates current office equipment other cash related equipment; assures all equipment in cashiering area are operating in an acceptable manner; assesses status of equipment malfunctions; resolves when appropriate; reports any unresolved problems appropriately and notifies lead or supervisor./li liActs as resource for cashiers in other facilities and other departments within own facility to help resolve problems; clarifies policies and procedures, etc./li liReceives, verifies, logs secures deposit bags from other departments. Prepares (compiles and logs) deposit bags for armored car pick-up. Compiles, analyzes and trends data information as necessary for special routine reports, studies, and statistics as necessary./li liPrepares appropriate documents for billing to customer or third party payor; obtains demographics; extends charges; submits to appropriate department; sends discrepancies back to originating department for follow-up; matches and accounts for all ancillary documents./li liPerforms variety of duties pertaining to patient appointments; ascertains patients need for routine appointments and schedules appointments according to need or under direction of medical staff; refers to medical staff as appropriate; completes appointment process; enters/updates pertinent patient appointment and registration data in computer; verifies patients insurance eligibility; captures appropriate guarantor and coverage information as appropriate; provides accurate information to enable accurate collections of funds; notifies members of rescheduled or cancelled appointments; compiles data and information for special and routine reports, studies and statistics as requested./li /ulbr div bBasic Qualifications:/b/div div uExperience/u/div ul liSix (6) months cashier experience in electronic or computerized cash collection system./li /uldiv uEducation/u/div ulliHigh school diploma; or equivalent combination of education (lesser) experience may be considered in lieu of requirements./li/uldiv uLicense, Certification, Registration/u/div ulliN/A/li/uldiv bAdditional Requirements:/b/div ulliDemonstrated knowledge of and skill in oral communication, written communication, customer service, interpersonal relations, detail-oriented, problem solving, adaptability, teamwork, conflict resolution, systems thinking, and prioritization multi-tasking./liliTalking to co-workers, customers, outside vendors, and on the telephone./liliReading, writing, speaking and understanding English./liliTraining/giving and receiving instructions./liliMathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness./li/uldiv bPreferred Qualifications:/b/div ulliCashier experience in financial institution./liliDemonstrated ability to balance drawer./liliDemonstrated knowledge of and skill in any one of word processing, spreadsheet, or database PC applications./liliAppointment registration and scheduling experience. Demonstrated knowledge of healthcare and insurance benefits./liliPost high school coursework./li/ul