LensCrafters - EyeCare Advisor

div class="joblayouttoken rtltextaligneligible displayDTM " div class="inner fontcolorbdc99d919b4a3d7d" div class="row" div class="col-xs-12 fontalign-left" h1 span xml:lang="en-US" lang="en-US" itemprop="title" data-careersite-propertyid="title" class="rtltextaligneligible"LensCrafters - EyeCare Advisor /span /h1 /div /div /div /div div class="joblayouttoken rtltextaligneligible displayDTM " div class="inner fontcolorbdc99d919b4a3d7d" div class="row" div class="col-xs-12 fontalign-left" span class="joblayouttoken-label"Date:nbsp; /span span xml:lang="en-US" lang="en-US" data-careersite-propertyid="date" class="rtltextaligneligible"Mar 1, 2026 /span /div /div /div /div div class="joblayouttoken rtltextaligneligible display " div class="inner fontcolor7b94cfc9" div class="row" div class="col-xs-12 fontalign-left" span class="joblayouttoken-label"Brand:nbsp; /span span xml:lang="en-US" lang="en-US" data-careersite-propertyid="customfield1" class="rtltextaligneligible"LensCrafters /span /div /div /div /div div class="joblayouttoken rtltextaligneligible displayDTM " div class="inner fontcolorbdc99d919b4a3d7d" div class="row" div class="col-xs-12 fontalign-left" span class="joblayouttoken-label"Location:nbsp; /span span xml:lang="en-US" lang="en-US" data-careersite-propertyid="location" class="rtltextaligneligible" p id="job-location" xml:lang="en-US" lang="en-US" class="jobLocation job-location-inline" span class="jobGeoLocation"Annapolis, MD, US, 21401 /span /p /span /div /div /div /div div class="joblayouttoken rtltextaligneligible displayDTM " div class="inner fontcolorbdc99d919b4a3d7d" div class="row" div class="col-xs-12 fontalign-left" span xml:lang="en-US" lang="en-US" itemprop="description" data-careersite-propertyid="description" class="rtltextaligneligible" span class="jobdescription"pstrongRequisition ID:nbsp;/strong914153nbsp;brstrongStore #/strong:nbsp;000500 LensCraftersnbsp;brstrongPosition:/strongFull-TimebrstrongTotal Rewards:nbsp;a href="https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US" target="_blank" rel="noopener"Benefits/Incentive Information/a/strong/p pnbsp;/p pLensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.nbsp;brEverything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.nbsp;/p pAt LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.nbsp;/p pLensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. a href="https://www.linkedin.com/company/essilorluxottica/posts/?feedView=all"Discover more by following us on LinkedIn!/abrnbsp;/ppstrongGENERAL FUNCTION/strong/p pThe EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience.nbsp; Ensures all patients receive the highest quality Optometric care.nbsp; Delivers the store’s key performance indicators by integrating the Brand Story and ensuring flawless execution of the patient experience/behaviors and seamlessly links the doctor and retail functions together./p pnbsp;/p pstrongMAJOR DUTIES amp; RESPONSIBILITIES/strong/p ul liGreets customers without delay (within 30 seconds)./li liPromptly answers the telephone (3 rings) in a friendly and courteous manner./li liExplains all required paperwork, tests, products and services/li liAttentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary./li liShows patience and courtesy to indecisive or difficult customers and patients./li liPerforms work accurately and thoroughly despite time pressure and customer volume./li liIdentifies situations involving unsatisfied customers and acts quickly for resolution. .nbsp;/li liDemonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures./li liHandles and files all patient records in an organized and efficient manner in accordance with HIPAA./li liPlaces contact lens orders, processes shipments and properly submits invoices for payment./li liOperates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details./li liAccurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons./li liExplains to customers “One Hour” processing and expected delivery times./li liTakes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines./li liMaintains safe working environment for all associates/patients./li liQuickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials./li /ul pnbsp;/p pstrongRETAIL/strong/p ul liDemonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames./li liAssists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary nbsp;nbsp;/li /ul pnbsp;/p pstrongDOCTOR’S OFFICE/strong/p ul liPerforms all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have./li liUtilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses./li liResponsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed./li /ul pnbsp;/p pstrongBASIC QUALIFICATIONS/strong/p ul liHigh School graduate or equivalent/li liStrong customer service skills (internal and external)/li liKnowledge of current fashion trends/li liStrong communicator and listener/li liProblem solving ability/li liFamiliarity with cash register, computers and calculators/li liOrganization skills/li liSales skills/li liStrong basic math skills/li liKnowledge of office and store merchandise/li /ul pnbsp;/p pstrongPREFERRED QUALIFICATIONS/strong/p ul liPrevious experience in customer service, retail and/or optical/li liStrong interpersonal skills/li /ulpPay Range:nbsp;18.95nbsp;nbsp;-nbsp;26.79nbsp;/p pThis posting is for an existing vacancy within our business.nbsp;Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts./p pnbsp;/p pEssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email a href="mailto:HRCompliance@luxotticaretail.com"HRCompliance@luxotticaretail.com/a./p pnbsp;/p pWe are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law./p /span /span /div /div /div /div div class="customPlugin customPlugin-9bba802c99405a8a displayDTM" div class="inner" /div /div p class="job-location" span class="jobmarkets" brstrongNearest Major Market: /strongAnnapolis /span span class="jobsegments" brstrongJob Segment: /strong span itemprop="industry"Fashion Retail, Retail Sales, Optometry, Social Media, Fashion, Retail, Healthcare, Marketing /span /span /p