Definition

Under general supervision, enforces city/state ordinances governing citizen ownership of animals within the City; enforces regulations regarding stray, nuisance and dangerous animals; investigates reports of animal cruelty, abandonment and patrols assigned areas; collects and transports animals to the Shelter. This position receives direction from higher level police supervisory/management staff.

Position Snapshot: The Animal Services Officer (ASO) is another "face of the Fontana Police Department." This is a uniformed position that works a 10-hour shift, both in the field and in the office. While driving an assigned work vehicle, the incumbent will communicate via the in-car computer or radio during their shift to respond to and complete calls for service. ASOs assist citizens and officers after being trained in methods for interacting with an array of animals. ASOs are entrusted to work independently, within a team environment, and to communicate with the public in a productive manner. Writing detailed reports, testifying in court, and being on-call are all requirements of the position. This all makes for a fulfilling and exciting work experience that won't leave you bored or short of challenges.

Essential Functions

The incumbent must have the ability to:

Patrol assigned areas of the City in City vehicle; capture wild, stray, and unlicensed animals for impounding; remove and transport dead and injured animals; under emergency conditions, destroy dangerous or grossly injured animals in the field using euthanasia procedures or arrange for proper destruction.
Investigate complaints from the public and other agencies regarding animals that are stray, uncontrolled, abused, dangerous, wild or diseased; investigate animal bites, arrange for proper identification and quarantining; approve and monitor home quarantine of biting animals in accordance with regulations.
Explain laws and regulations to the public relating to the care and control of animals, filing of complaints, and the operations and authorities of the animal shelter.
Issue citations and warning notices for violations of applicable regulations; investigates problems through interviews and evidence collection; testifies in court regarding citations and monitors disposition of complaints.
Assist other agencies and City departments in animal control and handling, including searches, evictions and other emergencies.
Operate firearms, humane traps, mobile radios and related animal control tools, equipment and devices.
Identify symptoms of common animal diseases and recommend medical care, isolation or destruction.
Advise, counsel and instruct others in animal behavior and handling; may make educational presentations.
Assist other Animal Control staff and City staff; instruct in field practices and animal care and handling procedures as needed.
Communicate effectively, both orally and in writing.
Prepare and submits investigative reports and daily activity reports; collect evidence on animal related cases; complete daily activity logs; and refer cases for prosecution given continued problems.
Handle, capture and control animals humanely and effectively under stressful or emergency conditions.
Safely operate assigned vehicles.
Establish and maintain effective working relationships with those contacted in the course of work including the general public.
Effectively operate computer hardware and related software.
Perform any other tasks or functions deemed necessary to the daily operations of the employer.

THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER.

Working Conditions: In the performance of daily activities, this position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, and bending; the ability to push, pull, drag and/or lift up to 50 pounds and occasionally up to 100 pounds. This position works in extreme outside weather conditions such as high winds, temperatures, rain, and on slippery and uneven surfaces. The employee may be exposed to dangerous, injured or diseased animals. The employee may be exposed to wet or humid conditions, fumes or airborne articles, toxic or caustic chemicals, zoonotic and other communicable diseases.

Experience and Training Guidelines

A combination of experience and training that would likely provide the required knowledge and abilities is qualifying. The employee must have knowledge of:

Proper animal-handling methods, techniques and equipment including methods for the capture of sick, injured or vicious animals.
Basic species and breed identification for a variety of domestic and wild animals.
Symptoms and behaviors associated with rabies and other common animal diseases.
Approved euthanasia methods and procedures, including the use of controlled substances.
State and City laws and regulations pertaining to the proper care and control of animals.
Safe wok methods and safety regulations pertaining to animal control field operations.
Record keeping methods and radio dispatch procedures.
Appropriate procedures for the issuing of citations and testifying in court.

Experience: Two (2) years of experience in the care and handling of animals which also included significant public contact work.

Education: Graduation from an accredited High School or GED is required and the completion of Level I and II courses in animal medical care, handling and treatment as sponsored by the State Human Academy or a comparable training program is preferred.

Licenses/Certifications: Possession of, and continuously throughout employment, a valid California driver's license; Possession of, or the ability to obtain within six (6) months of employment, a P.C. 832 in the use of firearms, search and seizure, and arrest practices; and a Euthanasia Certification.

Supplemental Information

The animal care and public-contact experience requirement may be obtained concurrently or in separate positions.

Qualifying animal experience may include but is not limited to paid or volunteer work in an animal shelter, veterinary hospital or clinic, kennel, boarding or day-care facility, grooming facility, animal rescue or humane organization, ranch or farm, wildlife rehabilitation program, pet-care business, or comparable setting. Personal pet ownership alone is not qualifying.

Qualifying public contact experience may include but is not limited to customer service involving activities such as explaining rules or procedures, responding to complaints, resolving concerns or conflicts, or assisting customers, residents, pet owners, or community members.

Successful candidates will be required to pass a drug screening, fingerprint screening, physical examination, and a background investigation.

If you were referred to this position by a current Fontana Police Department employee, please use the link below to download the Applicant Referral Form. This form must be completed and submitted to the Human Resources Department at the time that your application is submitted. Submit completed forms to or to the Human Resources Office. Forms received after the position closes will not be accepted.

Click to download the Applicant Referral Form.

The City of Fontana has a flexible benefits plan. This plan allows for employees to select benefits based upon their individual needs. Full-time and Classified Part-time employees are eligible for benefits.

Please to view our excellent employee benefit options.

Do you currently possess a valid California Class "C" Driver's License or equivalent?

Do you possess, at a minimum, the equivalent of a high school graduation?

Do you possess at least two (2) years of paid or volunteer experience in the care and handling of animals, which also includes significant public contact work?

If you answered "Yes" to question #3, describe your relevant experience. Include the dates (MM-DD-YY to MM-DD-YY) and the name of the organization you worked or volunteered with. Type N/A if no experience. Qualifying animal experience may include paid or volunteer work in an animal shelter, veterinary hospital or clinic, kennel, boarding or day-care facility, grooming facility, animal rescue or humane organization, ranch or farm, wildlife rehabilitation program, pet-care business, or comparable setting. Personal pet ownership alone does not qualify. Public contact experience may include customer service involving activities such as explaining rules or procedures, responding to complaints, resolving concerns or conflicts, or assisting customers, residents, pet owners, or community members.

Have you completed or are you in the process of completing the Level I and II courses in animal medical care, handling, and treatment as sponsored by the State Human Academy or a comparable training program?

If you answered "Yes" to question #5, list the organization where you completed (or are in the process of completing) the Level I and II courses. Include the date of completion (or expected completion). Type N/A if not applicable.

Do you understand that this position requires the possession of, or the ability to obtain within six (6) months of employment, a P.C. 832 in the use of firearms, search and seizure, and arrest practices; and a Euthanasia Certification?

Were you referred to this position by a current Fontana Police Department employee? *If you select yes, please refer to the job posting for instructions to download and submit an Applicant Referral Form. This form must be completed and submitted to the Human Resources Department at the time that your application is submitted. Referral Information Forms received after the position closes will not be accepted.

Required Question

Animal Services Officer I

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