IT Support Specialist - Manufacturing

Quali Tech, LLC is a manufacturer of plant nutrition, animal nutrition, and food ingredients products and services. Found in 1967, Quali Tech has been developing new techniques to formulate specialized combinations of ingredients resulting in high quality, cost-effective and innovative products and services guided by our values.

World Class Customer Service

Uncompromising Quality

Family Feel/Professionally Run

QualiTech is looking for a proactive, customer‑focused IT Support Specialist who will play a key role in supporting technology for both our offices and our manufacturing operations. From troubleshooting office workstations to maintaining essential shop‑floor hardware, you'll ensure employees across the company have the tools they need to stay productive.

If you enjoy a mix of traditional office support and fast‑paced, hands‑on manufacturing tech challenges, this role offers variety, visibility, and the opportunity to make a daily impact.

Manufacturing & Warehouse Support:

Provide on‑site IT support to manufacturing teams and production staff
Troubleshoot and maintain wireless handheld devices (Zebra/Honeywell)
Support industrial printers, barcode scanners, and labeling systems
Respond quickly to device and connectivity issues that impact production uptime
Assist with imaging, configuring, and deploying shop‑floor hardware

Office Support:

Provide day‑to‑day technical support for office employees across all departments
Support Windows PCs, laptops, monitors, docking stations, and peripherals
Support Microsoft 365 applications, Teams collaboration tools, and standard business software
Assist with onboarding/offboarding, user account setup, and equipment deployment
Ensure reliable connectivity, printing, and conference room technology
Perform routine updates, device health checks, and asset management
Assist with basic infrastructure and application support

General Responsibilities:

Document procedures, solutions, and troubleshooting steps
Manage updates, patches, and device health monitoring
Collaborate with IT and Operations to enhance stability and reliability
Assist with other infrastructure and application initiatives
Take ownership of issues and follow through to resolution

What We're Looking For:

1–3 years of IT support experience (office and/or manufacturing environments welcome)
Experience supporting handheld devices, scanners, and label printers
Strong troubleshooting skills with Windows devices, peripherals, and office technologies
Excellent communication and customer service approach
Ability to work independently on a busy factory floor and office environment.
Ability to perform hands‑on technical tasks such as device repair, cabling, or equipment setup

Bonus Skills:

Zebra device experience
Experience with Tasklet Mobile WMS MDM tool
Industrial printing systems
NinjaOne or other RMM tools

Growth Opportunities:

You'll have opportunities to build your skills:

Gain Experience with Dynamics 365 ERP
Gain Experience with Microsoft Power Platform: Power BI, Power Automate, & Copilot Studio
Gain Experience with Manufacturing IT systems
Grow your Experience on Infrastructure projects

Why You'll Love Working at QualiTech:

A hands‑on role where your work directly impacts production success
Supportive, collaborative IT team
Exposure to both manufacturing and enterprise technologies
Competitive compensation and benefits
Stable, people‑oriented work environment

What Defines Success Here:

World‑Class Customer Service – listening, helping, following through
Uncompromising Quality – doing it right the first time, improving continuously
Family Feel, Professionally Run – teamwork, trust, humility, and accountability
Adaptability & Problem‑Solving – staying flexible and breaking down challenges
Technical Excellence – keeping our technology running at its best

Work Environment:

Split between production floor and office settings
Routine use of PPE on the manufacturing floor
Ability to lift up to 25 lbs and perform repetitive hand/arm movements

If you're excited to support the technology that powers real‑time manufacturing and you enjoy being the person people know they can count on, we'd love to meet you.

Compensation details: 55000-70000

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IT Support Specialist - Manufacturing (Chaska) - Now Hiring

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