Customer Service Representative

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 1500 SW 1ST AVE **City:** OCALA **State:** Florida **Postal Code:** 34471 **Job Description:** Processes patient claims and ensures accurate billing. Collects payments and resolves questions or problems about patient accounts. Serves as the primary source of information for patients with billing inquiries. Contacts insurance companies regarding claims and updates account information. Provides basic administrative tasks related to patient accounts. Ensures accurate and efficient handling of patient financial services. Supports the overall revenue cycle and managed care operations. Arranges debt repayment or establishes repayment schedules at the patient's request. Returns all phone calls within 24 hours. Acts as a liaison between the hospital and PASI concerning patient billing issues. Directs accounts requiring additional review to the appropriate Patient Account Representative. Meets with patients and families in person who present to the hospital. Contacts patients in a timely manner for any requested follow-ups. Submits payment transfer or adjustment requests on patient accounts. Provides extraordinary customer service to all patients, visitors, and callers. Handles self-pay correspondence received by mail. Other duties as assigned. **Knowledge, Skills, and Abilities:** • Knowledgeable in computer skills and Microsoft applications [Required] • Ability to communicate effectively in both verbal and writing [Required] **Education:** • High School Grad or Equiv [Required] **Field of Study:** • or equivalent **Work Experience:** • 2+ years of related of related experience [Required] **Additional Information:** • N/A **Licenses and Certifications:** • N/A **Physical Requirements:** _(Please click the link below to view work requirements)_ Physical Requirements - https://tinyurl.com/23km2677 **Pay Range:** $16.63 - $26.60 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Financial Services **Organization:** AdventHealth Ocala **Schedule:** Full time **Shift:** Day **Req ID:** 151323691