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Provided by the employer
Verified Pay check_circle $21.25 per hour
Hours Full-time
Location Toledo, OH
Toledo, Ohio open_in_new

Compare Pay

Verified Pay check_circleProvided by the employer
This job pays about average compared to similar jobs in your area.

$15.39

$21.25

$28.49

About this job

Benefits:
  • Company parties
  • Competitive salary
  • Donation matching
  • Employee discounts
  • Flexible schedule
  • Health insurance
About the Role:
As a Customer Service Representative at Ace Appliance Sales & Service , you will be the first point of contact for our valued customers in Toledo, OH. Join our dynamic team to provide exceptional service and support, ensuring a seamless experience for all our clients. Days and hours needed for this position rotates weekly since we are open 7- Days per week. The schedule is 5- day work week 40 - hours per week. Our office staff rotates weekends and weekdays. All scheduled hours are put out one month in advance. Location Ace Appliance 3724 Airport Hwy. Toledo, Ohio 43615   


Responsibilities:
  • Respond promptly to customer inquiries via phone, email, and chat.
  • Manage customer complaints and provide effective solutions to enhance satisfaction.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with team members to improve service delivery and customer experience.
  • Stay updated on product knowledge and company policies to provide accurate information.
  • Follow up with customers to ensure resolution and satisfaction.
  • Participate in training and development programs to enhance skills.
Requirements:

  • Proven experience in customer service or a related role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a customer-oriented mindset.
  • Proficiency in using customer service software and Microsoft Office Suite.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Flexibility to work various shifts, including evenings and weekends.
  • Positive attitude and a passion for helping others.
Benefits:
 
 * Health Insurance: Ace offers health insurance for employees, covering 100% of the premium.

* Disability Contributions: Ace matches 100% of your Aflac disability contributions after your first six months of employment.

* Health Savings Account (HSA) Contributions: Ace matches 100% of your HSA contributions after your first six months of employment.

* Many other benefit's to be discussed at time of interview.

   
Paid Days Off: 
  • Paid days off are based on annual income and are offered at 100% pay: 
    1. After Six months: 2 paid days 
    2. After Year 1: 3 paid days 
    3. After Year 2: 5 paid days 
    4. After Year 3: 7 paid days 
    5. After Year 4: 9 paid days 
    6. After Year 5: 10 paid days 
About Us:
Ace Appliance has been serving the Toledo community for over 41 years, providing top-notch appliance repair and sales services. Our commitment to customer satisfaction and quality service has earned us a loyal customer base and a reputation as a trusted leader in the industry. Employees love working at Ace Appliance due to our supportive culture and opportunities for growth.

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Posting ID: 1241921777 Posted: 2026-03-13 Job Title: Customer Service Specialist
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Customer Service Specialist