Customer Support Representative

Job Title: Customer Support Representative Location: Johnston, IA (Onsite at John Deere Financial) Assignment Length: 24 Months (As a W2 employee of KellyOCG) Pay Rate: $19.50 per hour Retention bonuses and pay increases available after 6, 12, and 24 months (eligibility requires full assignment completion). Strictly a contingent role; not expected to transition to full-time but eligible to apply for permanent Deere positions.   Shift Information: Contact Center open Mon–Fri, 7:00 AM – 7:00 PM CST Four shifts rotate within the 12-hour operation: • 7:00 AM – 3:30 PM • 8:00 AM – 4:30 PM • 9:00 AM – 5:30 PM • 10:30 AM – 7:00 PM Must be available for any 8-hour shift within support window Onsite five days a week Training/mentoring on 8:00 AM – 4:30 PM shift (approx. 6 weeks) Visa sponsorship is not available, now or in the future, for this position. Position Overview: Join the ISG Region 4 support team providing front-line technical assistance for John Deere dealers and customers on Intelligent Solutions Group product inquiries to ensure satisfaction and retention. Support is provided via phone, email, and chat using the internal case management system. Contribute to the development and maintenance of online support tools. Products supported include MyJohnDeere, JDLink, Operations Center, Apex, Stellar Support, GreenStar, StarFire, AutoTrac, and more. Key Responsibilities: Deliver technical support and solutions for 80+ John Deere ISG products Effectively document interactions in the case management system Maintain online support tools/solutions Take inbound/outbound calls, chats, and emails with a customer-first mindset Occasional travel for facility tours (twice yearly) with Deere staff Required Skills & Qualifications: Strong interpersonal skills, negotiation, and conflict resolution Experience in customer service or technical support High comfort with consumer software and computer troubleshooting Ability to support off-shift hours and holidays Data management experience Desired Skills & Qualifications: Agriculture customer or operations experience, Precision Farming familiarity Prior Ag or Tech dealer channel experience Bachelor’s degree in Ag, Business, Engineering, IT, Math, or related field If no degree: technical certification showing strong IT/database understanding Work Environment: Fast-paced technical contact center Onsite in Johnston, IA, Mon–Fri No time off permitted during training (~5-7 weeks) Special Considerations: Takes 3-4 months to reach full productivity Training on 8:00 AM – 4:30 PM shift (approx. 6 weeks) Strict attendance policy during onboarding Limited travel for tours with full-time Deere employees Interviews Will Assess: Behavioral-based questioning; candidates must share specific examples As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Find what’s next with Kelly®. As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. 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